Apple Highcross

I must admit that I did not book an appointment with the store for a Genius Bar to solve this issue on my Mac following a software update glitch. The store was very busy as this was midway on a Friday, my dissertation is due in 3 days and the gentleman named Nick, was able to sympathize with my situation despite being fully booked until Sunday in order to offer a solution for my device. He went out of his way and beyond of what I needed in order to ensure that I had a fully functioning laptop so that I can finish my project. I am happy with his service and overall happy with the Leicester store. Helpful collection of individuals and this is the reason why people pay the money that they pay for APPLE products.
5 7 years ago (27-01-2018)

The genius' in this store are particularly genius! I've been here multiple times and had some quite complex repairs (including a logic board replacement) completed on the same day. Latest appointment today and I had my MBP display replaced in under 20 minutes. Incredible service, just really fantastic.
5 7 years ago (28-02-2018)

To the man who was on the front door at about 4:30 today - thank you. Absolutely outstanding customer service. So lovely and really put my mind at rest after issues with my MacBook Pro that weren’t my fault. Could see how upset and panicking I was due to being a university student and was honestly one of the nicest members of Apple I’ve ever met. Thank you so much.
5 7 years ago (05-03-2018)

Really helpful sales staff. Helped me find a solution and compare products to fit my needs than trying to selling me most expensive products. Ended up getting a lovely 2017 MacBook Pro touch. Thanks to all the helpful staff.
5 7 years ago (29-01-2018)

Went with a very frazzled best friend to an appointment on Tuesday to deal with numerous phone, iPad and laptop problems that were really getting her down. The charming, calm and very patient Tommy H spent over 45 minutes sorting it all out, explaining what he was doing and reassuring her that all her problems could be solved. We really appreciated his positive and friendly professionalism.
5 7 years ago (14-02-2018)