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William H Brown Estate Agents in Banner Cross

  1. Sheffield
  2. Netherthorpe Real Estate Agency

Reviews, get directions and contact details for William H Brown Estate Agents in Banner Cross

William H Brown Estate Agents in Banner Cross
"Here at William H Brown Banner Cross, we pride ourselves on offering our clients a professional yet friendly service, we are always here to help 6 days a week, with our evening and Saturday availability."
Address: 392 Psalter Lane, Banner Cross, Sheffield S11 8UW, UK
Phone: 0114 263 8012
State: South Yorkshire
City: Sheffield
Zip Code: S11 8UW

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews
Kate is very good with communication, she arrived on time for my appointment and went through everything so I understood about selling my house with them. Photos and measurements of rooms were completed quickly. Lisa works hard in the office doing the admin side of things plus chasing up relevant information needed, whilst doing other jobs within the office. Thank you Kate & Lisa for your help.
Recently sold my house with William H Brown in Banner Cross. From day 1 I had an amazing experience dealing with them. I had Lisa S. as my first point of contact and she never let me down. Always on hand to answer questions, if she didn't know the answer, she found it out and came back to me with it. Was always happy and positive and just eliminated all of the stresses of moving. During the whole process I dealt with others in the office, but on completion Lisa contacted me to make sure everything was ok and I was happy and settled. Cannot recommend this branch highly enough, and ask for Lisa if you need to sell your house! Amazing customer service. Thank you
Have been working with WHBrown regarding a property recently. The whole team at Banner Cross were professional and helpful. There were some delays with the sale not estate agent related and the team especially Lisa Shelton kept us up to date with progress. She was super helpful and we were happy with the outcome. I would recommend them to others.
Fantastic service, really honest, friendly and trustworthy. We dealt with Kate and would definitely recommend that friends and family use William H Brown in the future. We were never made to feel stupid even though we must have asked a thousand silly questions. Kate made us feel comfortable and like she was our friend. Most importantly they delivered on all of their promises and then some. Thank you W H Brown and thank you Kate.
Very greatful to the W H Brown Team at Banner Cross we dealt with Brooke Dunstan mainly who was really helpful when booking any appointments and providing relevant updates! She made sure we understood the process and put us in touch with the mortgage advisor luke who we are now using to complete the purchase of our first property. Would highly recommend
Living opposite this estate agents and watching the staff constantly huddled outside their doorway smoking, dropping their cigarettes where they please and causing havoc parking their vehicles on curbs with double yellow lines which is dangerous, does not give a good impression. Your staff constantly use permit holders spaces. One elderly neighbour aged 80 who has paid for her own disabled bay has one of your staff members constantly using her bay and becomes abusive if we ask them to kindly move so the lady can park and get in her home, the lady is immobile and can’t walk.
Excellent service from Brooke and the rest of the team at banner cross. Made the process as stress free as possible and made sure I understood everything throughout the process. Very happy with the service I have received , thank you.
Kate was polite and helpful with my enquires nothing to much trouble wish more people were like her nowadays . Thank you. J Mccormack
AVOID! AVOID! AVOID! AT ALL COST! Staff members have been very rude after asking simple questions such as trying to arrange a viewing. Not only was front staff rude but also the manager Debbie just cut the call off and then refused to attend the phone later when I tried to call back. When asking about whether members of staff should use this tone when speaking to customers she seemed to believe it is acceptable. Members of the team are not even aware of simple business procedures on how to submit a complaint. They do not even know which regulatory body they are part of it took me 6 calls to establish that. They do not seem to be connected as a business across their branches and one even gave me a number of an another estate agency who was more helpful then them. Staff members are very aggressive and very unprofessional. I would not like to sell or rent my properties with this company as the service they offer is the most appalling I have seen across any industry. Property is certainly a peoples business and this branch has certainly failed to grasp this. Seems to be very poorly run from top to bottom and can't imagine if I had to sell a property with this company and how they would treat customers to general inquiries. They need some serious restructuring and training standards are very poor. Hugely disappointing!
I have been dealing with This William H Brown since January and whilst the girls have been lovely and have tried to ensure smooth sailings, what I can’t forgive is there recommendation to PM property Lawyers which they suggested to my buyers! They are aware of there reputation and aware that it will cause delays but still recommend the company. I would suggest you use This branch but DON’T BE REFERRED TO PMPL. You may never actually move if you do Update - I’ve increased a star thanks to Kate the manager who absolutely took control of PMPL and made the completion happen.
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