Walton Audi

Reviews, get directions and contact details for Walton Audi

Address: Station Avenue, Walton-on-Thames KT12 1NR, UK

Phone: 01932 506785

Website

State: Surrey

City: Walton-on-Thames

Zip Code: KT12 1NR

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

I recently purchased a new Audi Q3 from Walton Audi and had an excellent experience throughout the process.nSyed Zaidi, who assisted me, was extremely helpful, professional, and highly knowledgeable. He took the time to understand my requirements, provided clear guidance on the available options, and ensured that I made an informed decision without any pressure. His attention to detail and willingness to answer all my questions made the entire buying process smooth and enjoyable.nThe overall service at Walton Audi was outstanding, and the handover experience was equally impressive. I would highly recommend both the dealership and Syed Zaidi to anyone looking to purchase an Audi.nThank you for making this such a seamless and pleasant experience.

First of all, I recommend avoiding this place like fire.nnI ordered a new car from them a few months ago for over £65,000. Everything was fine until I went to pick it up. After removing the cover in their collection room, I saw that the car had a damaged bumper on a brand-new car. I asked what had happened and was told that the damage wasn’t there the day before, which was a lie — the previous day they had sent me photos of the car already waiting, clearly showing the exact same damage. They were probably hoping I wouldn’t notice, drive away, and then be blamed for it myself.nnI spoke to the manager, who also pretended nothing had happened. After thoroughly inspecting the car, I discovered much more damage than just the bumper: a scratched rear window and windshield, a scratch on the dashboard, a damaged seal, scratches on the interior door handle, and several other defects.nnI contacted them and proposed three possible solutions, none of which were acceptable to them. They even tried to force me to leave the car with them for a week so they could repaint the bumper which, in reality, would most likely have been a cheap Smart Repair. I exchanged emails with them for over two weeks with no resolution, as these people clearly don’t care about their customers and instead impose conditions on you for damage they themselves caused.nnAt just 90 miles with only 46 miles on the clock when collected, the car broke down due to a sensor failure — likely related to the unresolved bumper issue, which was the only thing I had asked them to fix. I refused to take the car back to these liars. After contacting other Audi centres, I was given an appointment almost four weeks later.nnBecause of this entire situation and the constant lies from Walton Audi, I decided to return the car. I have never experienced such poor customer service in my life. These people treat customers like absolute garbage. And for the record, I initially asked for a reasonable solution to a problem they created, instead of immediately returning the car.nnIf you value your money and don’t want to receive a damaged vehicle that is supposed to be new — or deal with issues that should be fixed immediately — avoid this place. Dealerships like Walton Audi should have been shut down long ago. They pretend to be great until you buy something, and then they treat you worse than…nnDo yourself a favor and steer clear of this place.

Paul Read, my service advisor is amazing at what he does. He is professional , very helpful and kind. He is an asset to the team at Audi Walton. Thanks Paul for looking after me for so many years.  It is team members like you that strengthen the Audi brand and not just the excellent cars they have on offer. I live in west London. It is an hour journey for me to get to Walton. I chose Walton because of its customer service. I could have made it a lot easier for myself and refer to Audi West London however it was because of professionals like Paul that drew me to Walton.nI also like to thank the rest of the team and hope you go from strength to strength providing a great motoring experience to your loyal customers.

A big shout out to Nicola Fennell , we ordered a large batch of Audi A3's and the level of communication was second to none. They all arrived when Nicola said they would , they all arrived in a lovely condition. Would recommend Walton Audi but in particular Nicola, she is  a great asset to the company. Keep up the great work Nicola.

I got used approved car from Walton Audi. I still haven’t received the car yet due to unexpected mechanical issue but the service and the care from the team is amazing especially from David. They knew how important it is for me to have a car and arranged a replacement car until they fully sort out the problem.

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Reviews, get directions and contact details for Walton Audi

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