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Mercedes-Benz and Smart Brooklands

  1. Surrey
  2. Weybridge Car Dealer

Reviews, get directions and contact details for Mercedes-Benz and Smart Brooklands

Mercedes-Benz and Smart Brooklands
"For individual department opening times please visit our website."
Address: Brooklands Drive, Weybridge, Surrey KT13 0SL, UK
Phone: 01932 373000
State: Surrey
City: Surrey
Zip Code: KT13 0SL

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
THE BEST MB SERVICE, simple….!! If you love your MB. These guys love them even more. Azamat took care of the car as I arrived and when I was ready to leave. Once again Marilyn on the front reception desk, took exceptional care of me all day, as she did when at the Chelsea showroom. It was like catching up with a friend The guys in the workshop completed the service in the time frame I was given and the actual building itself is a day out adventure on its own. I hung around until 6 checking it all out. To top it off, the car was spotless inside and out. Showroom quality. Highly recommended. BROOKLANDS MB staff & servicing. My key fob developed a problem a day after the service. A MB Technician was sent out and sorted the problem out. All done within a couple of hours. Superb Service. To complete the day I was offered the Bumper Service, which considering the prices of everything today, was very convenient.
For anyone considering buying from Mercedes-Benz of Brooklands, I advise you to look past the great reviews the museum is getting on here that is giving them such a high overall score, and focus more on the service itself. I had the unfortunate experience of buying a car form Mercedes-Benz of Brooklands recently. There were many issues along the way. Once I had paid for the car, the level of service severely halted. As I do not live anywhere near the garage, having reviewed pictures and a video of the car, along with its service history and having received much assurance from the garage that the car was in great condition, I bought the car and arranged for it to be transported to me by low loader. On arrival at my local garage, there were two major issues with the car. Firstly, there was a very bad paint repair on the front of the car in a very visible spot beside the bonnet, just above the front drivers wheel. The paint discrepancy was over one and a half inches long, and was bubbled and rough to the touch. Mercedes-Benz of Brooklands response to my emails about this was that this was not an issue as they considered it to be within their approved used standards. This was unbelievable given the state of the paintwork and simply unacceptable. So after many emails persisting that I was not prepared to pay for this repair myself, they finally agreed to cover the cost of the repair after I had it brought to an independent paint specialist for an estimate. The second issue was the condition of the car internally. When I first spoke to Rebecca Swadling, the Sales Executive, I had commented to her that the interior pictures of the car did not look very clean. She assured me the car would be fully cleaned before leaving the garage. She even commented to me, ‘you don’t think we would sell you a dirty car do you?’. Well that’s exactly what happened. The garage where I was getting my car delivered to even commented on the state of the inside of the car, saying the condition of it was very disappointing. I had kept the pictures from the original advert and compared them to the pictures of the car when it arrived. The same marks and dirt in the same places showed the car had not been cleaned. There were marks and dirt all over the door panels, the dash, the centre console, behind the seats, the door sills, and the carpets needed vacuumed. Yet Mercedes-Benz of Brooklands offered me an insignificant £50 to get the car cleaned. This did not come close to the cost I had to pay to get the car to the standard it should have left their garage in. This car was nowhere near a satisfactory level from either the paintwork or valet perspective. No buyer should have to pay additional costs to put their new car right when they have already paid a lot of money for their car. Had I been collecting the car from the garage, I would not have accepted ether the standard of the paintwork or the state of the car inside. Under distance selling, the car should have still met the usual standards. I do want to note, that during the sales process and for any issues that were within Rebecca’s control, she was very helpful and professional to deal with. However when the issues were escalated to her Manager Gary Laird, the service level changed. It showed they were not interested in their after-sales service. The amount of time I had to spend and the number of emails and photographic evidence I had to send to the garage to at least get some compensation to cover putting the car right reflects such poor customer service. Once the car was sold, they were no longer interested in rectifying any issues or providing a duty of care. Having been a Mercedes-Benz customer for over 10 years, I bought from a Mercedes-Benz dealership as I thought it would provide the protection of quality and integrity you expect from the Mercedes-Benz brand. My experience with Mercedes-Benz of Brooklands could not have been further from this. I will never deal with this garage again and would never recommend them to anyone. Avoid Mercedes-Benz of Brooklands!
Spend the morning in this free museum / car showroom and it was really enjoyable. Lots of things to do and see. Helpful, informative and happy staff everywhere. I particularly enjoyed racing the toy cars including the live commentary from the lady in-charge. Great fun.
Very pleased with every part of the service from booking through to collection. Very professional and friendly service at every stage, decided to wait for MOT and service, pleasant waiting area with plenty of room, good WiFi to be able to work and decent coffee. Have used another Mercedes main dealer previously but was not happy with the service. Much better experience with this company and delighted that I changed for this service. They exceeded expectations and will be back.
Great day out. All the crew very knowledgeable and professional. Plenty to see and do. Good restaurants with plenty of choice but can be a bit expensive. Facilities are clean and tidy. Escalator and lifts to all levels but 1 lift was out of use which posed a bit of a problem when pushchairs want to get in. Free car park with over flow and free entrance. Track experience a must. £45 for 3 passengers for 15 minutes. Will be going back soon
I hate doing bad reviews but I have had a shocking service from this branch and zero communication regarding my new CLE that failed after a week out of the showroom 6 weeks later and the management claiming to know nothing about my situation despite countless emails and phone calls and the said car STILL at their facility?? After being a loyal MB customer for over 15 years never again so rather than be ignored for another 6 weeks whilst they cost me more money and stress maybe this review will speed up this process ?
Fantastic buying experience from start to finish. Rebecca Swadling was a pleasure to deal with, explained all options and finance clearly & nothing was too much trouble. Can’t wait to buy my husbands next car! Thanks Team Hedin
Fabulous AMG driving experience with my instructor, Keith, particularly welcoming and friendly. I thoroughly enjoyed every second although I'm not so sure my wife was that impressed by my lack of talent! Highly recommend you try this yourself just to learn better car control and feel a part of the vehicle rather than a separate entity. The vehicle itself, C63, was immense with plenty of grunt and noise, and who knows how many years we'll be allowed to experience ICE vehicles, so grab the chance while you can! Thanks very much Mercedes and Keith for such a fabulous experience!
Mercedes-Benz Brooklands has looked after my car for more than 17 years. The quality of service, personal attention and their care of my car has always been of the highest order. All the people are friendly, professional and very helpful. The service is superb. Very highly recommended!
Great place to mooch around or for activities. They have plenty of cars on display, simulator experiences for kids and adults, a children's area and driving experiences. There is a small cafe which is nice, but very expensive. The staff are great and helpful. Would return
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