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Mercedes-Benz and Smart Brooklands

  1. Surrey
  2. Weybridge Car Dealer

Reviews, get directions and contact details for Mercedes-Benz and Smart Brooklands

Mercedes-Benz and Smart Brooklands
"For individual department opening times please visit our website."
Address: Brooklands Drive, Weybridge, Surrey KT13 0SL, UK
Phone: 01932 373000
State: Surrey
City: Surrey
Zip Code: KT13 0SL

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
Mikey at Mercedes-Benz truly provided an outstanding experience. From the moment I stepped into the dealership, his warm welcome and genuine enthusiasm set the tone for an exceptional car-buying journey.nnHis extensive knowledge of the entire vehicle lineup was impressive, and he took the time to really understand my needs and preferences. Mikey guided me through the options with ease and confidence, ensuring I felt no pressure at any point. He answered all my questions thoroughly and offered valuable insights that helped me make the best decision for my lifestyle.nnWhat truly stood out was Mikey's friendly demeanor and exceptional communication skills. He kept me updated throughout the entire process, ensuring I was informed every step of the way. His unwavering professionalism and approachability made me feel comfortable and valued as a customer.nnMikey went above and beyond to accommodate my schedule, even arranging a test drive on short notice. The entire process was seamless and enjoyable, transforming what can often be a stressful experience into something truly effortless.nnIf you’re considering a Mercedes-Benz, I cannot recommend Mikey enough. His dedication to exceptional customer service, passion for the brand, and friendly nature shine through in everything he does. Thank you, Mikey, for making my car-buying experience not just memorable but genuinely enjoyable!
if you like cars in general. this place is a must if you can get there. obviously, you'll be paying for driving experiences, but it's free to enter. the cars on display vary from time to time. i wish for more heritage vehicles. it can seem like a giant dealership at times, but still a cool place to visit
Spend the morning in this free museum / car showroom and it was really enjoyable. Lots of things to do and see. Helpful, informative and happy staff everywhere. I particularly enjoyed racing the toy cars including the live commentary from the lady in-charge. Great fun.
THE BEST MB SERVICE, simple….!!nnIf you love your MB. These guys love them even more.nAzamat took care of the car as I arrived and when I was ready to leave.nOnce again Marilyn on the front reception desk, took exceptional care of me all day, as she did when at the Chelsea showroom. It was like catching up with a friendnThe guys in the workshop completed the service in the time frame I was given and the actual building itself is a day out adventure on its own. I hung around until 6 checking it all out.nTo top it off, the car was spotless inside and out. Showroom quality.nHighly recommended.nBROOKLANDS MB staff & servicing.nnMy key fob developed a problem a day after the service.nA MB Technician was sent out and sorted the problem out. All done within a couple of hours.nSuperb Service.nTo complete the day I was offered the Bumper Service, which considering the prices of everything today, was very convenient.
For anyone considering buying from Mercedes-Benz of Brooklands, I advise you to look past the great reviews the museum is getting on here that is giving them such a high overall score, and focus more on the service itself.nnI had the unfortunate experience of buying a car form Mercedes-Benz of Brooklands recently. There were many issues along the way. Once I had paid for the car, the level of service severely halted.nnAs I do not live anywhere near the garage, having reviewed pictures and a video of the car, along with its service history and having received much assurance from the garage that the car was in great condition, I bought the car and arranged for it to be transported to me by low loader.nnOn arrival at my local garage, there were two major issues with the car.nnFirstly, there was a very bad paint repair on the front of the car in a very visible spot beside the bonnet, just above the front drivers wheel. The paint discrepancy was over one and a half inches long, and was bubbled and rough to the touch.nnMercedes-Benz of Brooklands response to my emails about this was that this was not an issue as they considered it to be within their approved used standards. This was unbelievable given the state of the paintwork and simply unacceptable. So after many emails persisting that I was not prepared to pay for this repair myself, they finally agreed to cover the cost of the repair after I had it brought to an independent paint specialist for an estimate.nnThe second issue was the condition of the car internally. When I first spoke to Rebecca Swadling, the Sales Executive, I had commented to her that the interior pictures of the car did not look very clean. She assured me the car would be fully cleaned before leaving the garage. She even commented to me, ‘you don’t think we would sell you a dirty car do you?’. Well that’s exactly what happened.nnThe garage where I was getting my car delivered to even commented on the state of the inside of the car, saying the condition of it was very disappointing. I had kept the pictures from the original advert and compared them to the pictures of the car when it arrived. The same marks and dirt in the same places showed the car had not been cleaned. There were marks and dirt all over the door panels, the dash, the centre console, behind the seats, the door sills, and the carpets needed vacuumed.nnYet Mercedes-Benz of Brooklands offered me an insignificant £50 to get the car cleaned. This did not come close to the cost I had to pay to get the car to the standard it should have left their garage in.nnThis car was nowhere near a satisfactory level from either the paintwork or valet perspective. No buyer should have to pay additional costs to put their new car right when they have already paid a lot of money for their car.nnHad I been collecting the car from the garage, I would not have accepted ether the standard of the paintwork or the state of the car inside. Under distance selling, the car should have still met the usual standards.nnI do want to note, that during the sales process and for any issues that were within Rebecca’s control, she was very helpful and professional to deal with. However when the issues were escalated to her Manager Gary Laird, the service level changed. It showed they were not interested in their after-sales service.nnThe amount of time I had to spend and the number of emails and photographic evidence I had to send to the garage to at least get some compensation to cover putting the car right reflects such poor customer service. Once the car was sold, they were no longer interested in rectifying any issues or providing a duty of care.nnHaving been a Mercedes-Benz customer for over 10 years, I bought from a Mercedes-Benz dealership as I thought it would provide the protection of quality and integrity you expect from the Mercedes-Benz brand. My experience with Mercedes-Benz of Brooklands could not have been further from this. I will never deal with this garage again and would never recommend them to anyone. Avoid Mercedes-Benz of Brooklands!
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