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Volkswagen Group

  1. Middlesbrough
  2. Thornaby On Tees Car Dealer

Reviews, get directions and contact details for Volkswagen Group

"Lookers Volkswagen is a leading franchised dealership of new and used cars across the Cumbria, North East, North West, London and Surrey. We aim to provide our customers with the latest models at competitive prices and offer the best value for money through the additional services we offer.We support disabled motorists through our involvement with the Motability Scheme, providing easy access to adaptable Volkswagen models."
Address: High Ln, Stockton-on-Tees, Thornaby, Middlesbrough TS8 0BN, UK
State: Stockton-on-Tees
City: Middlesbrough
Zip Code: TS8 0BN

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Reviews
Great service desk ladies, absolutely shocking customer service, no moral standards, damage vehicle and do nothing, take recall parts off and don't inform you, go to another dealer if possible, I'm not sure if it's this dealer or volkswagen have lost their way as a group, lost a valued customer, going with another brand asap
Outstanding customer service from this garage, highly professional staff across the board. They have kept our fleet of VW's on the road and they always go the extra mile to ensure we are cared for and looked after. Running a fleet of vehicles would be near impossible without the diligence of Simon Preston and Elizabeth Slade, they have help develop a business relationship that will last. I would not look anywhere else for servicing, support and purchasing. A great garage, managed by fabulous people! Thanks for the tireless support; being so understanding of our last minute needs! Thank you!
Amazing customer service from start to finish. Jonny went above and beyond to ensure my new car purchase was a pleasant stress free and enjoyable experience. He is an absolute asset to Lookers and an ultimate professional in his field without ever being pushy or over confident. This was by far the best handover/customer experience I’ve ever come across in over 30 years of buying/leasing new cars. Keep up the excellent work. I will certainly recommend you to friends.
I just bought a car from VW Middlesbrough. The service I got was amazing! Couldn’t be happier The salesman Adam and the manager Nathan went above and beyond! I would 100 percent recommend buying a car from the garage! Nothing was too much trouble! Everything got done on time like clock work! They also kept me informed and updated through out the full process. Friendly and professional
Lookers carried out repair work to my recently purchased car from a different dealer they dealt with all the contact to the other dealer in house and once authority was given the work was carried out efficiently and the staff are lovely. Only slight criticism is they can be a little tricky to get hold of but appreciate it is a busy service department but overall very happy with the service provided.
I have a lease car and booked it in for a service at Middlesbrough. From start to finish the customer service was excellent. Hazel was both very friendly and professional and kept me up to date with the ongoing works and when it would be completed. The car was picked up and dropped off at my home, unfortunately I didn’t catch the guy’s name but again very friendly and nothing was too much trouble. I wouldn’t hesitate to book your car in at this VW dealership as Hazel and the team would take great care of you.
Adam is great! He's honest, friendly, and direct in a helpful & respectful way. Top marks! This is my first car and so far has been an overall pleasant experience. I cannot recommend Adam enough!
Professional from booking to getting van back. Booking staff gave options for leaving & staying. On the day greeted by a warm friendly person. Had facilities explained to me as waited for van. Kept me informed every step of the way regarding the work. Facilities clean and well maintained. All round lovely experience. Would recommend.
I found Chris and the team very helpful, patient and professional. I had to take a train journey from Leeds to complete the deal due to a private sale of my own vehicle but would do business here again. The coffee was nice too….
I received my car today and WOW! The service From Jack was excellent and was very professional on the phone, emails and in person when providing me with details about my car as this was the first time I’ve ever financed a car. Also the quality of the car I chose was to high standards and perfect as it should be. Thank you lookers team for all the help.
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