Vision Express

Reviews, get directions and contact details for Vision Express

"At Vision Express we provide thorough eye tests, simply explained with expert care you can trust. We stock a wide range of glasses, sunglasses, and contact lenses, to give you great value and complete peace of mind. Find us on Corporation Street or book an appointment online."

Address: Unit L39 Arndale Centre , Manchester M4 3AQ, XGM, GB

Phone: 0161 832 8855

State: XGM

City: Manchester

Zip Code: M4 3AQ

opening times

Monday: 09:00-20:00
Tuesday: 09:00-20:00
Wednesday: 09:00-20:00
Thursday: 09:00-20:00
Friday: 09:00-20:00
Saturday: 09:00-19:00
Sunday: 11:30-17:30

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Reviews

I just had a great experience at this store! I was served by Jayne who was amazing - friendly, helpful, patient. She helped me discover exactly the right frames for me after trying about 20 different pairs on! it was actually quite fun. I would highly recommend, the team there are all great - but if you get Jayne she's a star! x

I Had an eye test, and ordered new glasses yesterday at this store. All of the staff I met were very friendly and informative. Really helpful customer service. The optician was brilliant too. I’m glad I signed up here. Thank you

Following our visit on 1st September, my husband and I were both very impressed and pleased with the excellent service we received.  Jayne and Khajida, in particular, were extremely helpful, friendly and patient.  The whole experience was very positive. I have been a customer of Vision Express for many years and this  visit was exceptional...thank you.

I wouldn’t even give them one star for their service. I am a working professional and I have time only on weekends. I initially booked an appointment for 11.15. I was there by 11.22. I accept that the mistake was on my side. But they rescheduled my appointment to quarter past two. I arrived at quarter past two and then they told that my appointment was for 1.45PM. It is ridiculous. I spent my whole day here just for the appointment. And the lady who explained this to me was with so much attitude. They were zero at customer service. Don’t ever never opt this shop at all. This is the worst service I ever had here. It is very disappointing. Hope you guys learn something about good customer service. If initially you have told the correct timing, then I wouldn’t have wasted my whole day here!

I went with my own frames to get my sunglasses done in June, they arrived in July but the lenses were adjusted wrong so they sent them back and lost them. I have been given an option to choose different frame in September which was not ideal because I really loved my frames. I chose new frames, they came just before my holidays but noone from the staff really knew how to use the machine to adjust frames to my face. After 3rd attempt and my 5th visit in the store finally someone managed to adjust them and was actually in shock about the job which was done before as frames were bended in different direction. All this just to receive a phone call yesterday in sunny December with a question when am I planning to come and collect my sunglasses as they are waiting since July. Of course I went, gave the replacement glasses back and took my own frames with me. I did not even hear sorry from the manager who took the glasses away, she only said see you soon which I can guarantee won't happen as I will not come back to the store. Cannot say anything bad about the optometrist and some of the staff which were helpful but unfortunately do not remember their names. After this experience I do not recommend this store

One or two initial problems but with varifocal lenses liable to occur.A fairly relaxed atmosphere around the store. .a credit to Manager Mickey.Certain staff are excellent..Maryam who gave me a thorough eye test,Patrick and Jayne most helpful and pleasant  and Emer who was a star throughout. .tweaking my lenses and frames tremendously patient, constantly pleasant and a true professional. With eyes one can't be too careful but I would have presently no reservations in returning.  Overall well done to the team.

Had an eye test there that was conducted by Danny. He was extremely attentive to details and the test was more throughout than I expected. Fabien was very lovely and friendly too. I will come back!

I'd first of all like to say I'm soo blind got a bit of cataracts kicking in, the staff were amazing, so helpful and understanding. I normally hate going for check ups but not any more , sorry for getting emotional in my appointment x

Visited Vision Express this week and was so delighted with the Amazing Customer Service. Jayne the Customer Service Representative in this store was just amazing very helpful and friendly,  she made me feel very welcome and helped me with choosing the pair glasses for my needs. The Customer Service in this store from Jayne was just Fantastic..A big Thank You.

I had a lovely lady called Eleana that served me on Saturday. She was very friendly but I felt like she was trying to upsell me  extras in order to increase the sales ie another pair of glasses in order to use the “eye care” scheme. I insisted a few times to her that I would rather pay the glasses in full then use the eye care scheme as it worked out more expensive for me.  When I got home I also realised that she had forgot to mention about sending my current glasses off to update my prescription as she was concentrating more on the upsell of my glasses.  I will now need to go back again to update my prescription which is more of a hassle for me to go back and forth town to collect my glasses which I prefer as they sent my previous glasses to the wrong address.

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Directions to Vision Express with public transportation

Exchange Street 170 meters

Free bus 1

X43

Exchange Square (Manchester Metrolink) 190 meters

Pink Line

Shudehill (Manchester Metrolink) 210 meters

Blue Line

Green Line

Navy Line

Yellow Line

Brown Street 220 meters