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Vision Express

  1. Manchester
  2. Manchester Eyewear & Opticians

Reviews, get directions and contact details for Vision Express

Vision Express
"At Vision Express we provide thorough eye tests, simply explained with expert care you can trust. We stock a wide range of designer and exclusive glasses, sunglasses and contact lenses. All our eyewear comes with 100 day returns guarantee and lifetime servicing for complete peace of mind. Find us on Corporation Street or book an appointment online."
Address: The Trafford Centre , Manchester M17 8AA, MAN, GB
Phone: 0161 202 9708
State: MAN
City: Manchester
Zip Code: M17 8AA

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Reviews
I just had a great experience at this store! I was served by Jayne who was amazing - friendly, helpful, patient. She helped me discover exactly the right frames for me after trying about 20 different pairs on! it was actually quite fun. I would highly recommend, the team there are all great - but if you get Jayne she's a star! x
I Had an eye test, and ordered new glasses yesterday at this store. All of the staff I met were very friendly and informative. Really helpful customer service. The optician was brilliant too. I’m glad I signed up here. Thank you
I wouldn’t even give them one star for their service. I am a working professional and I have time only on weekends. I initially booked an appointment for 11.15. I was there by 11.22. I accept that the mistake was on my side. But they rescheduled my appointment to quarter past two. I arrived at quarter past two and then they told that my appointment was for 1.45PM. It is ridiculous. I spent my whole day here just for the appointment. And the lady who explained this to me was with so much attitude. They were zero at customer service. Don’t ever never opt this shop at all. This is the worst service I ever had here. It is very disappointing. Hope you guys learn something about good customer service. If initially you have told the correct timing, then I wouldn’t have wasted my whole day here!
I went with my own frames to get my sunglasses done in June, they arrived in July but the lenses were adjusted wrong so they sent them back and lost them. I have been given an option to choose different frame in September which was not ideal because I really loved my frames. I chose new frames, they came just before my holidays but noone from the staff really knew how to use the machine to adjust frames to my face. After 3rd attempt and my 5th visit in the store finally someone managed to adjust them and was actually in shock about the job which was done before as frames were bended in different direction. All this just to receive a phone call yesterday in sunny December with a question when am I planning to come and collect my sunglasses as they are waiting since July. Of course I went, gave the replacement glasses back and took my own frames with me. I did not even hear sorry from the manager who took the glasses away, she only said see you soon which I can guarantee won't happen as I will not come back to the store. Cannot say anything bad about the optometrist and some of the staff which were helpful but unfortunately do not remember their names. After this experience I do not recommend this store
One or two initial problems but with varifocal lenses liable to occur.A fairly relaxed atmosphere around the store. .a credit to Manager Mickey.Certain staff are excellent..Maryam who gave me a thorough eye test,Patrick and Jayne most helpful and pleasant and Emer who was a star throughout. .tweaking my lenses and frames tremendously patient, constantly pleasant and a true professional. With eyes one can't be too careful but I would have presently no reservations in returning. Overall well done to the team.
Had an eye test there that was conducted by Danny. He was extremely attentive to details and the test was more throughout than I expected. Fabien was very lovely and friendly too. I will come back!
Fantastic personal service - went in looking at the sunglasses section with my teenage son. Was looked after really well, wasn’t pushy but helped advise on suitable glasses. Even spent time making the arms bend earlier so fitted perfectly to his head shape. Would recommend and shop again.
Following our visit on 1st September, my husband and I were both very impressed and pleased with the excellent service we received. Jayne and Khajida, in particular, were extremely helpful, friendly and patient. The whole experience was very positive. I have been a customer of Vision Express for many years and this visit was exceptional...thank you.
Tasmin at the Manchester Arndale store was an absolute star. Extremely friendly, knowledgeable and real pleasure to deal with. Thank you very much for your great service :
went in for a routine eye test, they were very thorough and all of the staff were helpful and kind! very friendly bunch and it is definitely appreciated!
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