Virgin Media Store

Broke my phone on holiday. Got home four am on third October. Went to this store for a new phone. Totally useless. Explained I needed a new phone. They told me it wasn't insured and had four months to run on the existing contract. So? Pay off the contract and start a new one. No, ring this number. Cannot believe their attitude. Told me to go to Car phone Warehouse! Did so. They arranged to settle the Virgin contract, got me a new phone instantly, transferred my data, temporary number, transferred my old number to an EE account. Shame on you Virgin Solihull for despicable treatment to a long standing customer. Hope RB sacks you all.
1 7 years ago (09-10-2017)

Wish I could give them 0 stars. Having been completely mislead in the store, upgrading my phone (something I would have thought simple for them) has a week and counting. Disgusting customer service.
1 8 years ago (25-05-2017)

Very bad service and unskilled
1 7 years ago (11-04-2018)

Sarah seemed to be setting up my wife's phone and transfer her orange phone to virgin sim card. Whoever a week later and she has still not got her original number! ! Very poor service from Virgin and they cannot give me a answere to the problem.
1 8 years ago (02-08-2016)

I thought that when I went in it would be a very quick service, however I was waiting over 1 hour and ended up missing my train, very, very poor service
2 12 years ago (18-03-2013)