Virgin Media

I had a terrible experience with Virgin Media's customer service. Despite signing up for their broadband service with the promise of a £100 Amazon voucher, I had to make numerous calls to obtain it, with each advisor giving me different information. I was promised the voucher on several occasions but it never materialized. To make matters worse, the disruptions to my service during January were not reflected in my bill, and the first advisor I spoke to even transferred me to the main menu after realizing they had no idea what was going on. Overall, the service I received was extremely poor, and I would not recommend Virgin Media to anyone. It's a shame as I have been a loyal customer for several years, but this experience has made me lose all trust in their company.

Such a terrible service. They are focused only on sales and no attention paid to actually delivering on the service for customers after point of sale. They wasted literally weeks of my time waiting for a broadband install that never came. After weeks of waiting, chasing, contradictory communication and phone calls from my side only! they gave me a date 6 weeks after my original order that I had no faith they could actually make good on and I had to cancel the contract. AVOID!

Please avoid using them if you can. Their prices are good and you'll be broadly fine as long as you dont need to involve their service although to be fair i would have low speeds at nights and on Sundays.... I've been having all sorts of issues when moving homes, although I was keeping them as my provider. I thought keeping the same provider would make things easier but it didnt! First they got the date of my move wrong and so they disconnected my line 1 month too earlier. It took me a week and at least 3 calls to get it back online. One week!! My actual move is taking place tomorrow and they disconnected my line again today. They are now telling me it's their policy to disconnect the line 24hrs in advance. That is bullocks!! How come in 2023 you need that long to activite/deactivate lines?? And even if it were the case, then they should carry the minimal cost of having 2 lines up for 1 day just to make sure their clients can use the Internet. My decision is made. I'll get my move done but then will terminate my contract within my 14 day cooling off period, just out of principle

I wish I could leave zero stars. Virgin media have cancelled my installation appointment on THREE occasions, with less than 24 hours notice due to ‘outside work not being complete’. This is highly unprofessional and has inconvenienced me greatly given that I work from home. I have raised complaints and was promised a dongle would be sent in September - this has to date not arrived as of 24/10/2022!!! I have been told each time that someone will contact me to discuss my complaint - this too has never happened. Instead I received a letter to say that my complaint is now closed following conversations. To confirm NO CONVERSATION WAS HAD. Please please please for the sake of your sanity - stay away from this awful company.

their support is simply terrible, I don’t know where to write anymore, I chose to move with virgin media, filled out the package for the Internet, today is the connection day, I receive a bill from the previous address, and I have to pay some incomprehensible 96 pounds. Although when I made out the move, I was told 27 the first month, 20 moving, 27 the next month. total 74. I am very disappointed, the service is terrible, it seems they wrote, everyone agreed, then just like that the bill comes. you write to those support, they don’t know anything, they can’t help, all they do is say call the number on which the quality of the connection is terrible, you can’t even hear the agent, all he helps is say to go to the site.

Seconds to answer new customer sign ups and take your contract. Good luck afterwards. Terrible Post-sale service. Be prepared to be hung-up on if leaving/amending contracts which affect individual staff targets. Clearly the easy & bad option for staff with stiff metrics to reach.

Very much disappointed with Virgin Media, two failed installations, and left with no internet for over a month and there's no immediate resolution to my issue... Customer service staff were so nonchallant and just kept brushing off my concerns and failed to answer my questions. After requesting to speak to a senior staff member I was transffered to a completely unrelated team. When I was transferred back I was just offered that head office/back office would give me a call within 24 hours. Still no call. I have no words at this point.

Hotel California, they will hold you for hours to cancel the service. On a line noisy line you won't understand. Then they will try to make you an offer more expensive to what is on their site ... Don't consider starting with them, leaving them will be a nightmare.

45 mins and 6 deparment to cancel my bundle. as i am moving and can not get Virgin at my new address. it doesnt matter what i am doing a 30 days notice to cancel should just be a 30 notice. because of this i will never rejoin. and i will canceling my other account at my mums address that has been open around 15 years.

Getting worse day by day..Over priced, People don't need Mobile phones, Landlines ,Just a fast simple single Internet package at a better price. Tired with Virgin media after 2 decades of loyal service all I get is a call from a lady trying her best but I couldn't even understand half of what she said.