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St Christopher's Inn Shepherd's Bush

  1. London
  2. London Hostels

Reviews, get directions and contact details for St Christopher's Inn Shepherd's Bush

St Christopher's Inn Shepherd's Bush
Address: 13-15 Shepherds Bush Green Shepherds Bush , London W12 8PH, XGL, GB
Phone: 020 8735 0270
State: XGL
City: London
Zip Code: W12 8PH

opening times

Monday: 06:00-06:00
Tuesday: 06:00-06:00
Wednesday: 06:00-06:00
Thursday: 06:00-06:00
Friday: 06:00-06:00
Saturday: 06:00-06:00
Sunday: 06:00-06:00

Update Info

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Reviews
St. Christopher's Hostel in London just isn’t what it used to be. Once known for its low prices and great amenities, it now feels run-down and in serious need of updates. Customer service has plummeted, especially with management. Some managers are downright rude—one male manager showed up 90 minutes late due to a hangover, leaving staff unable to open the bar’s cash register, and when he finally arrived, he was unpleasant to say the least. The social room is stifling, with no ventilation or A/C, and there are bugs near the food, which is a concern. While the rooms are cleaned well, the beds are comfortable, and the bathrooms are decent, the hostel is no longer the lively, welcoming place it once was. Instead, the guests are often older men working jobs like food delivery, trying to make it in London. They treat the hostel like their home, are grumpy, territorial, and are the last people you'd want to mingle with on a holiday. The location remains a plus—central, with good access to transportation and shops—but overall, the decline in service, the uncomfortable atmosphere, and the less-than-ideal social scene make this hostel a poor choice for travelers.
Honestly I’ve stayed a few times over the years. But there is no way I would ever suggest anyone I know stay here. It’s really sketch vibes, dirty floors, walls, mattresses and seems to be being used as a shelter overflow which is fine but that comes with its issues. If you have travelled a lot and seen good hostels avoid this place it’s not one of them at all. This is the last time I’ll stay here as I feel it’s getting worse. Staff were fine. Rooms: Very small.
This hostel I'm afraid apart from one or two staff members where helpful the rest couldn't be bothered to say the least. London bridge compared to this hostel is definitely ten times better, especially with facilities of at hand dryers and lack of toilet roll being available. Myself and few others staying a few nights agreed they didn't feel safe or secure.Firstly it seems it takes folk that could be potentially homeless with mental health issues.I found that out having to change rooms from a demented dude accusing us of moving his clothes. Then having to wait till 3pm before able to book myself in after paying in advance.After travelling an early Morning flight from 6am arriving at about 9am. Then bring intruded by guests arriving in the room at 2am lighting up the bedroom with flashlights then talking loudly on phones it's out of order. I wasn't even shown any of the facilities just given a card to find myself lost round a dodgy building. Honestly it felt like a halfway house with some undesirables who where not friendly but gave devious paranoid looks. Also you have to be careful walking about at night through the Streets to the park. Safety: The security guard spent half his time drinking and hanging out in the bar. Apparently one of the guests purse was robbed as they went to the toilet Noteworthy details: Not recommended for friendly and honest people to go to Shepherds Bush hostel. Also just didn't feel the standards added to much
The St. Christopher’s Inn Shepherd’s Bush has an excellent chill room; couches, chairs and tables in a generous space with microwave, water jug, mini fridge and tea station on the side, downstairs and quite separate from the bustle of the Belushi’s. The beds are not all of the greatest quality; stand-alone bunks which creak badly with any movement, and which don’t all quite fit in the spaces they’re meant to. Good location next door to a shopping center with grocery and pharmacy. Spectacular young men staffing the bar, very kind.
I paid for my solo stay including breakfast b4 arriving at the hostel. I’d travelled down for my friend’s 50th from Lincolnshire and I’m a solo traveller. I arrived around midnight, slightly worse for wear after a wonderful party. Upon arrival I was met by a rather rude female employee American or Canadian who said I couldn’t check in without my passport or driving licence!!!?? I’m sorry, but I’ve not had to produce either of those when staying in other establishments around the country!! I’m not travelling abroad so why would I need my passport? And I went to London on the train, so why would I need my DL?? I said ‘ so you’re gonna leave me stranded with nowhere to stay then are you’? ‘You’re trying to blame me now, when it’s your fault’ came the reply. I was astounded at her rudeness. She continued to be extremely rude by making repeated statements about it not being her problem. And also pulling faces at other members of staff, then Eventually walking off, leaving me to try and find a photo I may have took of my passport a couple of years ago…. She was adamant I couldn’t stay without it. I honestly felt panicked and vulnerable … I’m 55… neat n tidy… clearly not someone trying to bag a free night at a hostel. I couldn’t think straight as I’d had a few drinks, and plus I’m dyslexic which intensifies under duress. Another member of staff, a young man who worked thru the night came over and had a more calming manner, and I could tell he wanted to help but knew he couldn’t. I had lots of proof of who I was on my phone but not my passport or DL the female took delight IN Telling me it’s not my passport or DL so therefore unacceptable. But then I had a brainwave. Search my emails for passport … and eventually I found a visa for Bali thst had my passport number etc on. I was then allowed to get to bed! Clean bed but 3 storey bunk so a challenge in the dark and half cut. Wouldn’t recommend if you’re unfit. Mixed sex toilets n showers do didnt bother with a shower. Breakfast was really good, unexpected array of choice. With a nice welcome from the previously mentioned night shift guy. Once I’d calmed my thoughts I laid in my bed wondering what would have happened if I didnt drive and didnt go abroad? Or god forbid if I hadn’t had to buy a visa previously? I’d have had to go and sit on the Piccadilly line and go and sleep in Heathrow airport no doubt!! As I certainly couldnt afford a hotel. This system needs looking at St Christopher’s… some of your staff need lessons in customer service and being reasonable rather than rudely rigid when faced with something that is slightly off piste. 0 stars. In fact a minus 5* for the female staff member and the others who were pulling faces and turning their backs on me. Many thanks to the night guy for the smiles. Overall great value for money but the horrible staff member ruined everything. In fact I may have been left on my own in a strange city thru the night if I hadn’t had that brainwave…. Which is very scary indeed ****** I see they’ve replied below. Not in the best tone might I add…. When I booked I obviously missed the Ts&Cs… easily avoided I’d suggest. No mention of what would have happened if I didn’t have a passport or DL … I’d say they are not bothered about customer’s safety, as if they were, other photo ID/ID would be good enough.
Was looking for some where close to the O2 and a tube station. Fits the bill exactly. Booking in staff were excellent and very helpful. Room clean, warm and comfortable. I had a nice shower in the morning and a nice continental breakfast. Then hopped across the road to the tube refreshed and ready for the journey home.Rooms: 4/5
The hostel is one of the cleanest in London. The bar is great fun with plenty of room to sit and enjoy the time. The location is what you want walking distance to Hammersmith and other areas. And accross the road from the tube station. The staff are lovely. Big thanks to Averam Pedro and Riley for helping me with my belongings and answering all my questions. This hostel also has an amazing chill out room with a tv and couches and a rooftop terrace for hostel guests. There are also to entrances to the hostel which I find quite nice. Many thanks for the good experience would definitely recommend staying here
Clean and tidy all through. Bar is nice and you get discounts if staying. Only complaint was that room was very hot!Rooms: 3/5
Stayed here recently and really enjoyed my stay. The rooms were clean as were the showers, the staff ad other people in my room were friendly. I had an issue with my padlock and they sorted it out for me straight away. I liked how each bed had a privacy curtain next to it too. Lockers were also in good condition and had plenty of space to store stuff in. Location is also really good, opposite Westfield and near to buses and the central line.
I stayed there one the 22/23rd of June. I was woken up at 3am in the morning by a bed bug crawling on my bed. I went to the reception and flag it to them .. They did nothing .. they just suggested that I go sleep in the communal area as the hostel was full. THAT commun area that a member staff told me he saw a mouse in couple days ago . Mind you that night wasn’t cheap for a hostel . So I ended up going back to my bed .. since it wasn’t possible to find a room anywhere without breaking my bank account . The next morning I asked for a refund and I had the most nonchalant answer :” oh yeah you will get your money back in 21 days..” excuse me ?? when I threatened them with legal actions, as bed bugs are pests, and anything that came into contact with them must incinerate or wash at an insane high temperature. I had to throw away my pyjamas... As I was traveling. I also had an allergic reaction to the bites . The marks were 3 the sizes … Overall terrible, poor handling of the situation, poor aftercare if none existant…. And cherry on top : I STILL DIDNT GET MY MONEY BACK.
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