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Astor Kensington

  1. London
  2. London Hostels

Reviews, get directions and contact details for Astor Kensington

Astor Kensington
Address: 138 Cromwell Road , London SW7 4HA, XGL, GB
Phone: 020 7373 5138
State: XGL
City: London
Zip Code: SW7 4HA

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Reviews
Had a good experience. Stayed for 2 nights and it was good. They have a kitchen facility downstairs, you can have coffee and if you need more contact reception they would provide a breakfast coupon which you can use. Bus stops are nearby and 2 underground stations as well which is walkable distance. It has a lot of shops near one underground station named BayWaters.
The worst experience I have ever had in London. The rooms were dirty, with cigarette butts thrown under my bed and a messy bathroom. Despite informing the staff and asking them to clean it four times, the cleanliness did not improve. To make matters worse, one night, I found someone else sleeping in my bed, and when I informed the staff, they were completely unresponsive.No curtains for privacy. No USB ports and no light for each bed. I wouldn't recommend this hostel to anyone.
It is horrible. 1. Our food got stolen out of the kitchen we had to place it there because you aren’t allowed to have food in your room, we also labelled the food 2. Rooms are very dirty, old and very very small 3. There were cockroaches in our room even though we didn’t eat anything 4. there is a strong smell of chlorine in the rooms 5. The windows don’t stay open 6. homeless people chilled in the hostel
1st time staying at a hostel. Stayed here for 1 night. Came for St George's day celebrations. A little tricky to find as it doesn't say "Astor Kensington" outside so it was confusing. Hostel was VERY clean and organised. Staff were friendly and helpful. Great facilities including a kitchen with all utensils and utilities etc including free tea coffee and hot chocolate make sure you wash up and put away anything you use. Laundry room is available too People staying there were very respectful, bedrooms were silent. Great rules around the hostel. I would add just 1 more sign,in the hallways,to be quiet in the hallways as people may be sleeping. Great Location for the tube and busses Make sure you visit the natural history museum it's amazing I Would definitely stay here again thank you
Arrived late one night and was placed in a mixed dorm despite asking for a female only? I can only assume Hostel world auto changed it because their wasn't space to stay in the all female dorm for a full week, but the staff weren't very accommodating about it, and charged me the difference for a couple of nights in the all female dorm. The lounge space is dirty and not big enough to accommodate all the people that are there. And when you can fit in to the lounge you may have to awkwardly sit next to a sleeping STAFF member, despite their being a sign saying you can't sleep in there. The beds are awkward and you can't get your stuff out of your cupboard without disturbing the person sleeping above it. The bathroom is musty. There were arguments in my room that kept me up and when I complained to the staff about it they informed me that people had complained about one specific person before?? Okay?? Do something about it then pls?? Also no privacy curtain around the bed which should be standard. They should also split the dorms by age because I was so uncomfortable sleeping in the same room as men much older than me that I ended up checking out halfway through my supposed stay, and was not allowed any refund. I was too tired with the place to argue it. Do not stay here.
You get what you pay for, and for sleeping it is good enough. TBF is mostly just having luck depending on the season and other guests if you enjoy your stay, as all facilities are shared. It is not the worker's fault, that the own guests who don't know how to clean after themselves or how loud they are. The staff is nice, and while they made some mistakes, they were also helpful fixing them.
The people who work here saved my life last week ! After a pub crawl, i crashed my bike into a car I destroyed my knees that night At that moment I felt nothing, now i'm in a constent pain Thanks to the team, they gave me disinfectant and bandages If today I don't have septicemia on top of that it's thanks to you Anyway it was a great night
Unfortunately an uncomfortable stay but great location and super friendly/kind staff. The building is dated and needs some renovations for noise reduction in the rooms specially the metal framed lockers underneath the beds, they are terrible. No curtains for privacy. USB ports and light for each bed. The bed mattress and pillow are not comfortable . The bed linen is of good quality. The bathroom is ok but the plumbing seems to cause a bad smell. Small kitchen, not so inviting. Too pricey for what offers. Rooms: The 8 female dorm is a good size room however it would be better if it was only for 6 people and less noisy lockers were provided.
Price is not reasonable. Not enough toilet, Wi-Fi is very weak. , the common area is too small. Staff are not so friendly they kicked me out of kitchen cause they need to clean the kitchen at 10pm, I totally not enough time to finish my breakfast.Rooms: 3/5
Staff were all amazing, kind, helpful, and created such a great atmosphere. Our room was clean, we had our own sink, and the communal bathrooms were clean.Rooms: 5/5
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