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Spanish Consulate

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Reviews, get directions and contact details for Spanish Consulate

"Spanish Consulate"
Address: General Enquiries 20 Draycott Place , London SW3 2RZ, XGL, GB
Phone: 020 7589 8989
State: XGL
City: London
Zip Code: SW3 2RZ

opening times

Monday: 09:30-14:00
Tuesday: 09:30-14:00
Wednesday: 09:30-14:00
Thursday: 09:30-14:00
Friday: 09:30-14:00
Saturday: 10:00-12:00

Update Info

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Reviews
The Consulate is well staffed, but the facilities can't hold it any longer. Given the number of requests and paperwork they seem to need to deal with on a daily basis, the Consulate would need bigger and better facilities. However, the staff was very helpful and they resolved my admin work properly. I got clear information and I got in and out within 30 minutes. They do their best with the resources they have, and it's not their bad that our Ministry of Foreign Affairs won't get them a better place to carry out their work. Overall, happy with the experience, they managed my expectations well.
The process for getting an appointment and actually being there was fantastic. The team was extremely efficient and helpful and made my experience truly stress free. Make sure once you have your appointment that you read all the paperwork. You need originals and photocopies of some things for them to keep. MUST WEAR A FACE MASK. If you do your homework prior to your visit, it will be plain sailing.
Pros: the staff is helpful and polite Cons: the two security guys are rude, particularly one with glasses, and lack a sufficient command of spanish to be able to understand questions and provide advice. Advice to those renewing passport: they say 4 to 5 weeks but you are looking at 7 to 8 weeks currently based on my own experience.
I am really happy with the service provided particularly from one lady at the consulate I won't name her here for obvious reasons. For us, the recovery of our nationality 8 of us! was initially very complicated, we simply didn't understand the process. Naturally, every situation is different, therefore every application will be different too. Since the website has been upgraded with much clearer instructions on which forms to use etc the whole process has become much clearer and easier to access. That said, when we submitted our applications this wasn't the case but, thanks to this one lady, she helped us navigate the process with patience and professionalism throughout . We are extremely grateful to her for her assistance. The only issue I have with the "system" is that my 83 year old wheelchair bound mother had to travel from her home in Dorset to Central London to renew her passport and getting her up those stairs was not easy! It is a pity that there isn't a service for disabled nationals where a representative can go to them to complete the necessary paperwork even if there were a cost involved
I would give 0 starts if possible. The service is always a joke. I’m a Spanish citizen because of my family but I wasn’t born there and my Spanish is not very good specially if talking to a native and every time I go there they treat me badly for not speaking or understanding Spanish and refuse to speak English even if we are in England. Besides the rudeness my last experience was also a joke. They refused to renew my passport because apparently my birth certificate that I’ve been using for over 20 years is expired? All of that just so I would have to make my mom in another country go to the consulate to ask for a new one and for them to send the same exact certificate just with writing in diferente colour pen but ok I understand is procedure. Then the guy that unfortunately didn’t catch the name because was a TOTAL displeasure to talk to him gave me an email and said that appointments are limited for a period of time so send an email and we’ll book an appointment for you just so they answer that they CANT book appointment and I have to wait a month before making another appointment. Honestly I don’t understand how it is so difficult to communicate properly and treat people nicely and SPEAK ENGLISH. The guy refused until the last moment to explain the things in English when I told him twice I could not understand what he was saying because my Spanish is not very good. Congratulations, an absolute displeasure every time.
5 stars for Amaia in the notary department she was great and very helpful, but 0 stars for the security at front. Spent 3 hours there for what we thought was an 1 hour max appointment. There is no organisation even though we all had appointments, you’re just told to stand outside and they shout in Spanish to you. Poor customer service. Once you’re inside everyone else is very friendly though.
They are simply the best if I can say being realistic. I have my trip planned to Spain in one months time and couldn’t get an appointment with the BLS Spain visa centre, even after 2 weeks of creating my application. I just emailed the consulate and they forwarded my request to the right department and I got my appointment booked for the next week. Can’t thank enough as all the accommodations and travel is already booked. Kudos to the team!!
It was great experience yesterday, thanks for the treat, keep doing like that! . I recommend you "AppyParking+" app for parking to help you find place if you really need to drive , £5 per hour aproximadamente. And make sure to take extra pictures or do not leave them on the table upside down, or you would pay very expensive for going to the shop and paying for another I hope the website can be a bit more clear and working properly in the future but I am glad there is good helpful working people there. Thanks
Today, I visited the consulate and was impressed by the exceptional service provided by the staff. From the Guardia Civil lady at the entrance to the cashier, everyone was dedicated to their roles and performed them admirably. During my appointment, a young gentleman with round glasses assisted me, and his level of helpfulness was amazing.
This is a review for BLS centre which handles Spain Visa in London. But since I want it to be seen hopefully by the embassy staff, I am writing it here: Even one star is too many for the poor service. Getting an appointment online was a mission impossible. I was checking the website three months in advance from Jan 2023 but all appointments were fully booked for Jan. I was checking the website frequently to see if new appointments for February is released. As soon as the February appointments were released they were all fully booked too!!! Same thing happened in March!!! Since I was getting too close to my trip, I had to seek agencies to get an appointment. I had to pay £325 which is almost 3 times more than what I should have paid if I could get an online appointment myself. When I got to BLS finally, I realised everyone there was with agents. So I believe the agencies have somehow hacked the online system and booked all the free appointments online. Funny enough the website had these “I’m not robot” check for every single click!!!! The booking system is a complete ripoff. Why people should pay so much more just to get an appointment?? I cannot believe this is happening in London! I hope Spanish consulate address this issue as soon as possible.
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