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Embassy Of The Polish Republic

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Embassy Of The Polish Republic
Address: 47 Portland Place , London W1B 1JH, XGL, GB
Phone: 020 7291 3520
State: XGL
City: London
Zip Code: W1B 1JH

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Reviews
Lovely building in extremely central location. Worth visiting should you ever get an invite. Photos are of Her Majesty's carriage bringing a newly appointed Polish Ambassador after his visit to the Queen to present Letters of Credence.
The pleasant sounding young woman's voice message encourages you to think you are in good hands. Haha! From then on, it is unfortunately downhill.... No matter which 'option' you choose, good luck trying to get anyone to answer. After reading a few other reviews, my experience is clearly not isolated. Does anyone at the Embassy read the reviews? Apparently not as there is no "Apologies for the poor service... we are looking into this... we are retraining our staff". Perhaps this dates back to when Poland was under communist rule and there was no such thing as a 'service industry'. It is 2023! Time to move on!
When are you going to fix online system! I need my passport renewed ASAP! It expired in December I been trying for ages! I live in Devon so London is closest. I might be changing job soon as we might have to move. Without passport I can't confirm my identy to get a job! I'm also going for holiday in summer. Trying to find appointment date is impossible! Only dates available are showing in Ireland and I can't just drop everything to go to Ireland next day. I have a child!
Absolute nightmare. If you're lucky enough to get an appointment, which often takes several months, the waiting time is terrible. It's a pain getting to the embassy if you live far from London. You wait at the embassy for ages to get called up depending on the time of day you're there and service is just unbelievable. Such strict rules and regulations. I've been struggling to get my daughter a passport for almost a year. First we needed a specific name on the letter, then they said her surname was wrong, which it wasn't! The exact same written as it was on the last passport. Unbelievable, so much time and money wasted.
It’s an absolutely joke. I try to get in touch with them from a long time it’s been 8 months. I need to re-new my passport and when I call them I have always some rude older lady who is sending me on the website to book an appointment. I try to do it, but it constantly says that I need to try later! It’s been 8 months!!! I also lost my ID so I have no Id at all. I’m my opinion they need to change the system and mostly change people who work there. The old generation is such an old school and not helpful at all. They want us to know the whole law. Also when I went to embassy in once older lady yelled at me for not having pen with me? Can someone tell me if that is normal. The young generation should work there not the older one. Because they really are rude and unkind to people. I went from that embassy crying and every single time when I have to call them or know that I need to go there to do my Id I’m so stressed. British government is so helpful with stuff they try always help, and I’m always so happy to go and ask for help. When becomes to polish embassy in shacking, because of the rude stuff there
This place is a disgrace !! I waited 3 months for my appointment and another 2 for my passport. My new biometric passport is faulty and the chip does not work !!!!! I was told at the airport that it's a technical fault and I must go the queue where everyone else goes and every time explaining why I did not use the e-gates.
There are no words to describe just how appalingly bad this institution is. Making a passport appointment is next to impossible due to their horendous online system of booking whereby a handful of placesxis released every day if at all for which hundreds if not thousands of people are forced to somehow fight. They tend to be gone in seconds, and I mean under 10 seconds based on my experience. From what I have read, this seems to be the case for a few years now. I understand that sometimes a new system is introduced that turns out to be a really bad idea but what normally happens is that the system is either completely scrapped or at least improved. The embassy seems to have learned nothing from what must by now be thousands of complaints. Dear embassy staff, it is your job to look after the interests of the citizens of your country in the UK. It’s about time you started DOING YOUR JOB!
Guy on the door thinks he’s the mayor of London himself, definitely power tripping a lot. Then they don’t provide envelopes that passports need to be return in, clerks don’t actually know what customer service is. This isn’t Poland!
This is embarrasing and humiliating. I've been trying to book appointment to renew my passport for over a month now. My English friends are shaking their heads in disbelieve. The Embarrassy of the Republic of Poland treats Polish citizens with absolutely no respect .
Horrible treating peopple. Online site with appoitment reservation doesnt work at all!!! All the time since weeks:sorry no free appoitments. Nobody helps nobody cares, typical for every polish council or office . Its a shame to be polish
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