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Premier Inn

  1. Shrewsbury
  2. Shrewsbury Food

Reviews, get directions and contact details for Premier Inn

Premier Inn
Address: Smithfield Rd, Shrewsbury SY1 1PG, UK
Phone: 0871 527 9402
State: Shropshire
City: Shrewsbury
Zip Code: SY1 1PG

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

related searches: Premier Inn Shrewsbury North, Premier inn shrewsbury restaurant, Premier inn shrewsbury parking, Travelodge Shrewsbury, Premier Inn Chester, Holiday Inn Shrewsbury, Premier inn shrewsbury reviews, Premier inn shrewsbury menu
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Reviews
An absolutely awful stay. Avoid. Summary below:nn- An extremely loud banging and drilling sound started at 22:45 from the multi-storey car park next door. from signs A4 pieces of paper stuck up I had been made aware that the car park was closed for visitors for a short time but these ‘signs’ said nothing about any nighttime works or noise. The noise woke me up, and when I went to reception to complain there were already three other guests there. The lady was polite and apologetic and she said to a couple of us, ‘were you not told about it at check in?’ Well no I certainly wasn’t. I was told that I couldn’t be moved to a different room as she said they were fully booked. I legitimately only saw one other person on my floor throughout my stay and so find it very hard to believe they were fully booked. I asked what else could be done and was given the number for customer relations. The lady on reception told me to say that ‘the night staff will be able to back up what you’re saying’. However the phone line was closed.n- I asked about a restaurant reservation when I checked in at 4:30pm and was told the restaurant was fully booked. Can’t say it looked anywhere near full at around dinner time.n- Room temperature really tricky to control, was up and down.n- The toilet ran constantly like a running tap, also making it very hard to sleep.n- The WiFi was pitiful - I imagine this is because they want to make you so frustrated that you fork out the £5 for the ‘ultimate WiFi’. What a joke.nnI often travel for work and have always been happy with Premier Inns in other towns and cities, unfortunately this is my first really bad experience. I would tell others to avoid this hotel!
Staying at the Premier Inn was very similar to flying with wizz air, or any other budget airplane company around the holidays - expensive and unpleasant.nWe definitely did not feel like guests at the hotel, we were treated like paying customers at best:nsure we have parking, if you pay for it;nof course you can have breakfast, if you pay for it;nwe can certainly change your towels or today up your room, if you ask us and if you are staying for more than two nights;nyou can't open windows, but don't worry, room is ventilated, but it wasn't really, every time we turned on the airflow, it stopped after 20-30 minutes tops.nnOverall, a very budget experience for a very full price. Staff was not great, but not super bad either. They were mostly inefficient and yet inhospitable.nLocation was top notch, cleanliness left to be desired, especially in the bathroom and the way the whole room smelled.
Centrally located in the centre of town however issue with parking due to some major demolition work near to hotel, informed couldn't use their parking but the multi storey behind, on arrival was told that might not be accessible the following morning, due to the ongoing work, should of been informed before booking as once booked couldn't change location. The 3 stars is for the customer support call centre, on site staff are very helpful.
There were only 2 rooms available on the Saturday afternoon. The price is around £20 cheaper if you book on the website instead of at the desk. We booked a premier premier room as the other room was a special access room. The premier room was no bigger than the other rooms I had stayed in at other premier inns. The only difference was the view and there was a fridge with bottled water. I was disappointed that there was only a shower and no bath. The TV was hard to use as you could not see the menu. The room was clean as I would expect. Service was quite slow but they were busy. Great location. Holiday inns are always a safe option if you are looking for a good location with parking and a clean room. The bar was the average price for a town center hotel.
Worse than my expectations. Very tired/worn finishes, furniture, and fixtures. Impact noises like foot falls transmit readily from the floor above. No mini-fridge, nor ice. Our room was not cleaned and no new towels provided, but we may have missed the fine print that that service needs to be requested. Room at the back looked across the alley at a parking garage. The positives are the location, friendly staff, and rooms at the back are quiet as long as your neighbors upstairs are quiet too.
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