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Premier Inn

  1. Shrewsbury
  2. Shrewsbury Food

Reviews, get directions and contact details for Premier Inn

Premier Inn
Address: Smithfield Rd, Shrewsbury SY1 1PG, UK
Phone: 0871 527 9402
State: Shropshire
City: Shrewsbury
Zip Code: SY1 1PG

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
We had a 1 night stay here in a Premier Plus room - staff on arrival were really helpful, room was very clean & quiet with great shower & comfortable bed. Location in centre of Shrewsbury was perfect for us. Car parking is limited - we parked in the multi storey next door. Breakfast was busy, but plentiful & lots of choice on the continental option we’d pre booked. Would definitely stay again.
Good central location by the river, surprisingly quiet even although there are bars opposite. Really disappointed that we were refused a table in the morning for breakfast, even although we had been told on checking in that we could decide in the morning. We were told we would need to wait 40 mins eating into out time in the morning. Just very disappointing that priority isn't given to guests actually staying in the Inn. Bed was clean and comfy but floor in bathroom needed a dam good clean!
I booked for early check-in. But no-one around to book in and buzzer was broken. The self scanners the QR code readers wasn't working. So had to leave and come back after my meeting.nGot into my room which was very clean and tidy. But had paint peeling off the wall. Went to turn the TV on but remote wasn't working. Had a look at the batteries. They looked as though they been chewed by a hoover. If it had been a standard room I would have thought meh. But I'd booked a premier plus. Which you would have thought to be better. There was a constant hum in the room.nBooked for meal deal. Main and dessert had to remind them about the dessert as nobody came to check up.
So what about your staff?????? I say staff, I actually mean your managers. Useless, get someone who actually cares about you and your stay.nHard to believe, but we had a bat flying around our room in the early hours of the morning. My wife was super distressed and as such had no more sleep. I got up to get phone to video/ photograph, the wife opened the door and bat flew straight out and down the corridor, so unfortunately I was not able to capture on phone.nBasically the managers did not believe us !!!nI asked for a number for complaints which I got eye rolled at. When I got the number off the manageress she conveniently gave me the wrong number this number did not exist.nAfter tracking down said manageress who was hiding in the kitchen!!! I got the correct number. I reported what had happened, the lady was shocked at what had happened. Obviously a bat in a room is not an everyday occurrence. She needed to talk to the manager and see what had happened.nNow this is my point…….The manageress told the complaint line a completely different story to what actually had happened and said that we were making the whole story up…. Why????????nI am in the catering industry and have been since leaving scool I’m 60 years old.nNever been treated like this before, never been called a liar before.nIt doesn’t matter how my stay was, I shall never use personaly or professionally Premier Inn again.nI’ve cancelled my business app with premier which I used a lot.nAs for the Management, and there front of house manner, they are not fit for purpose.
Exceptional stay at premier inn once again, and that is all down to a lovely lady named Tracey. Outstanding service as always from Tracey, it’s like seeing an old friend whenever we stay here for our annual shows, so attentive and friendly, she always lights up our experience and does whatever she can to make our stay the best possible experience. I unfortunately did not catch the name of her colleague with blonde short curly hair but the same goes for her, lovely lady attentive and friendly. Thank you both for being so lovely, it really makes a difference and goes so much further than they’ll ever realise, exactly what customer service should be. From the usual yearly gang.
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