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Park Plaza London Waterloo

  1. London
  2. Greater London Lodging

Reviews, get directions and contact details for Park Plaza London Waterloo

Park Plaza London Waterloo
Address: Hercules House, 6 Hercules Rd, Lambeth, London SE1 7DU, UK
Phone: 0333 400 6128
State: Greater London
City: London
Zip Code: SE1 7DU

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
I recently stayed at the Park Plaza Waterloo and was truly impressed by the exceptional service, especially from Harman, who went out of his way to make my stay memorable. The hotel is fantastic—safe, comfortable, and perfectly located for getting around London. Thanks to the wonderful team for making my experience so enjoyable. I’ll be returning in two weeks and plan to make this my go-to accommodation for all future London trips!
Park Plaza Waterloo was a great stay. Classy and very clean. The buffet breakfast was really good and despite a small wait, worth it. Rhutuja’s keen eye for service was very noticeable and her management skills were on point. Thank you, Plaza!
I would not stay here again, but it's not the worst hotel experience I've had in London. The main issue is that the bathroom provides little to no privacy if you're not a solo traveler. As others have mentioned, the bathrooms have no main door! There is only a thin glass door that slides between the toilet and the shower. So if you're trying to preserve any mystery and romance on your trip, avoid this hotel or travel to the lobby anytime you want to use the toilet. Even after I switched rooms, the door on the bathroom didn't close all the way.nnUpon checking in, the person at the front desk didn't provide any welcome information regarding pool or restaurant hours, etc.nnThe pool was not heated and did not look very clean along the sides. The sauna was fine, but the steam room smelled like mold so I left immediately.nnI asked for washcloths 3 nights in a row and finally had some brought up after the 3rd time I asked, our last night at the hotel. Because of this and the bathroom situation, I didn't feel the staff was very attentive to requests.nnIn terms of location, it was convenient to public transportation and walking distance to the Westminster area. It didn't seem like the safest area at night, but it's a huge city so that's to be expected. I appreciated that it was walking distance 8 mins to Wahaca, which has excellent food. There's also a bar right across the street which had a nice vibe, but smelled heavily of fish.nnThe TV used Chromecast, which didn't always work well and caused frustration. Thankfully, the bed is a full king-size and was comfortably firm. So it was easy to sleep well at night. I also didn't notice too much noise outside or from neighbors.nnOverall, considering the endless options in London, I'm unlikely to stay here again given the bathroom situation and inattentive staff.
Fantastic customer service + awesome location.nnThis is my second time staying with them, and they continue to impress. When I had a small issue with my room at check-in, I requested a switch, and the front desk handled it immediately, no questions asked. They even gave me drink vouchers as a gesture of apology. To top it off, chocolates were delivered to my room during cleaning the next day. 10/10, I’ll definitely stay here again the next time I’m in London!
It was a fine hotel but two things really detracted from the experience. First, we messaged to get new sheets at about 9 am while we were out. We returned at 3 pm with no change. I messaged again at 5pm when we left for dinner and still nothing when we returned two hours later. At 9pm we finally get a knock on the door and I had to reexplain that I just needed a new sheet.nnThe second thing was that the food vouchers do not work for the morning buffet. it's a small thing but food is food and it's already a hefty 25 pounds per person, per day.nnThey are also still operating on COVID rules for the spa area. It makes sense for the pool because it's not very large but I shouldn't need to reserve times for the fitness center.
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