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Park Plaza London Waterloo

  1. London
  2. Greater London Lodging

Reviews, get directions and contact details for Park Plaza London Waterloo

Park Plaza London Waterloo
Address: Hercules House, 6 Hercules Rd, Lambeth, London SE1 7DU, UK
Phone: 0333 400 6128
State: Greater London
City: London
Zip Code: SE1 7DU

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Staff was very attentive. Kieran and John at the concierge desk were most helpful in arranging tours. Very polite in asking if we were eligible for the senior discount!!!! Maria at breakfast was a friendly face to see each morning. Polite and attentive to our needs. Our television needed to be re-booted several times during the week. It was addressed promptly once we notified the front desk. Overall our stay was a pleasant one.
As a family of 6 members 4 kids+2 adults we went to London to make a trip of 5 days. This hotel was perfectly adapted to what we wanted, a nice hotel with comfortable places and adapted to children. Kids had a great program of activities for every afternoon cinema, cooking, DIY, and many more things!. The breakfast is perfect! With a big variety of food. Finally, the people working there are really nice and they help you whenever you need it and for whatever you want to. This hotel is AWESOME!
I took a chance booking this hotel as it was my first visit to London with the family, I was so glad I did as the place was fantastic. A short walk from some of the big attractions, and with a tube station almost directly opposite getting to all the other major tourist spots is very easy. Staff were great and made the trip fun for the kids, the rooms were well appointed and very comfortable. Will definitely visit again
I would rate this hotel a zero if I could. I have stayed in hotels ranging from the Premier Inn to the Corinthia and this is the worst hotel I have ever stayed in. Check-in experience was rushed, details are provided in a letter which by talking to other guests no one takes the time to read beyond the first few lines. What they call the mini bar is just an empty fridge, ours wasn't working so another fridge was brought up, it is clear to me the rooms are not inspected before guest arrive as the terrible couch bed was also broken and this was also not noticed. Breakfast was poorly managed, tables were not being cleaned so queues were just building up. My family all got ill after breakfast, culminating in my daughter throwing up in the room that night, and I am now off work with a bout of gastroenteritis reception said they need to investigate this with the kitchen staff. The breakfast itself was a poor offering, the premier inn breakfast is head and shoulders above it. Definitely not worth £21. The pool which was the main reason for me choosing this hotel, apart from the location, was cold so it was not enjoyable and the surroundings were not clean. The last straw for me was the children's movie night the hotel put on which I thought was good, we were told by the manager we could leave the children there and have a drink, went to check on my children halfway through and they had been left completely unattended, anything could have happened to them or someone walked off with them. I work in Customer Experience; honestly, this is the worst I have ever experienced. The hotel has the potential to be good, but it is beyond poor currently. Absolute waste of my money and ruined what was otherwise a great weekend in London.
Clean and nice room, hi-tech system of light. Well located in front of subway station. Available swimming pool, gym and sauna. Kind staff. In general good service. Only point I suggest to improve is breakfast. They served a standard international offer but food is nothing special, it taste and quality can be improved to stay in line with the structure . In addition, lactose free offer is very poor. Not worth 20 pounds. Instead, there's a better restaurant inside which open for dinner.
The hotel team is excellent. They only clean rooms once every 3 days if you are staying more than one night. They can help the environment by also getting rid of the small plastic shampoo bottles etc. Overall, excellent stay, lovely place, good amenities, incredible location. would stay here again and would recommend
The hotel is modern. You literally dont have to move to turn on/off the lights, AC and even the curtains! You are able to charge with EU cables as well, which is a huge bonus for me. The staff is extremely kind. Everything is clean. Definitely not the last time, that I will be staying here. Worth all the money.Rooms: 5/5
Good Hotel. Staff friendly, room good, pool a bit small, breakfast buffet also very good but unfortunately very dirty after a few hours. Sofa as a bed in a room for three but unfortunately a disaster. I would have given 5 stars but my whole body was tortured on the sofa mattress for 7 days. You can feel every single spring, the mattress is really awful. However, the mattresses of the beds are good. Unfortunately, the whole hotel is dirty. The buffet is extreme. There is food, coffee and dirt all over the tables, chairs and the floor. The chairs have big and wet stains from old coffee or spilled yogurt. Staff does not clean food from the floor so there are eggs and hash browns all over the carpets. Peanut butter was expired 4 months ago. The tables are often sticky. Food is good, but because it is so extremely dirty I can not give more than 3 stars. For the peanut butter: Was there in august 2022, expired may
Another super modern hotel to visit. So new and clean! I've eaten here twice and the food is well prepared. Staff are super busy popular place but always helpful. Location is great. I recommend Hercules Pub across the street or The Pineapple just down the street.Rooms: 5/5
The hotel was excellent situated. It was really packed with customers! Staff was friendly and quick. Unfortunately, the blinds in the room were a bit broken so it was really light in the morning and the bathroom wasn’t that clean… apart from that, everything was good! We were eligable for an upgrade, but first we didn’t get one. After talking to the reception staff, this matter was quickly resolved! So all in all, a very nice stay in an even nicer city!
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