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Park Plaza London Waterloo

  1. London
  2. Greater London Lodging

Reviews, get directions and contact details for Park Plaza London Waterloo

Park Plaza London Waterloo
Address: Hercules House, 6 Hercules Rd, Lambeth, London SE1 7DU, UK
Phone: 0333 400 6128
State: Greater London
City: London
Zip Code: SE1 7DU

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Stayed at the Park Plaza Waterloo in London on November 2, 3 & 4, 2024. I really got to know the breakfast team led by Carol Velez and they were exceptional! They went out of their way to provide excellent service and were so friendly and accommodating! I also want to mention Priya, who was at the reception desk for the pool, sauna & steam room. She was extremely warm and friendly and made me feel so comfortable! I basically had the place to myself, but I felt very safe. It was a great experience!
The ROOMnBed was great, TV channels are limited with mostly news, tea and coffee sachets and bottled water are top up daily. Upon request, linens and towels are changed daily. The in-room phone to call Guest Service, Housekeeping, Room Services and etc are not available. Maybe it's just for decoration. Blackout blinds yes. Day curtain yes as well. But there's no privacy! There's no proper toilet door except a sliding glass door either for covering the shower or the toilet bowl. You can smell whatever is coming out from either area. Loud footsteps from above at night and really early morning. We can hear next door neighbour chats when our room are ready for bed. And ya, that's it.nnThe SERVICEnAll are friendly and communication was smooth f2f. They have an APP that guest can access for quick check in and out, all in-room dining services and even quick chat. And with this smart features, my stay happened to faced with a problem on my last day before my flight. I ordered a cup of Hot Green Tea via the APP in the morning at 7.01am order email timestamp to start my day before I head out with my friend. The APP shows the waiting was 45mins. By 7.56am, I did not receive any email updating me with my order was being prepared previous orders are within 5mins. Hence, I uses the APP quick chat function which it diverted me to their business whatsapp. They checked on my order number and mentioned will get their room service team to chased up my order. And I waited for another 30mins which was 8.37am, no update no email. So I whatsapp again. I seek for refund if the cup of Hot Green Tea can't be delivered to me within 10mins. And they mentioned they will inform their manager and this manager will get in touch with me shortly. And for the whole entire day until I went back hotel at 6.30pm, nobody came back to me for any updates. And again, I whatsapp for updates! And again! They told me they have informed their manager and this manager has been informed and accepted a refund for me but still pending for confirmation. SERIOUSLY?!nnThe LOCATIONnConvenience spot with really good pasta, good vibe bar and cafes as well as souvenirs shops and supermarkets for whatever essential needs. 5mins walking distance to Underground Lambert North Station.
I recently stayed at the Park Plaza Waterloo and was truly impressed by the exceptional service, especially from Harman, who went out of his way to make my stay memorable. The hotel is fantastic—safe, comfortable, and perfectly located for getting around London. Thanks to the wonderful team for making my experience so enjoyable. I’ll be returning in two weeks and plan to make this my go-to accommodation for all future London trips!
Fantastic customer service + awesome location.nnThis is my second time staying with them, and they continue to impress. When I had a small issue with my room at check-in, I requested a switch, and the front desk handled it immediately, no questions asked. They even gave me drink vouchers as a gesture of apology. To top it off, chocolates were delivered to my room during cleaning the next day. 10/10, I’ll definitely stay here again the next time I’m in London!
One of the many Park Plaza hotel around Waterloo London. It's about 10-15 walk away from Westminster Bridge and London Eye. The rooms are modern and trendy. The service was good and the front staff was also welcoming. Good connectivity from this location via the Bus, tube and rail across London and beyond.
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