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Reviews, get directions and contact details for St Giles London Hotel

St Giles London Hotel

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ST GILES HOTEL IN BLOOMSBURY, CENTRAL LONDON

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Centrally located in London's West End, St Giles London - A St Giles Hotel is situated in Bloomsbury near the junction of Tottenham Court Road and Oxford Street, just steps from theatres, top London attractions, shopping, restaurants, and nightlife.

Address: Bedford Ave, Bloomsbury, London WC1B 3GH, UK
Phone: 020 7300 3000
State: Greater London
City: London
Zip Code: WC1B 3GH

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
I stayed at Stg hotel Oxford street from Ist of August. My room was RT 2. Honestly the hotel and the room was amazing with the room having excellent views. But the most important part of my stay was the service I got at the hotel and I must mention that Atif Qayyum at reception was amazing and gave me excellent service.nHis hospitality was so good that / will recommend it to everyone and will visit again myself. Also it's pertinent to mention that room cleanliness was very good. Amenities in the room were great and above all the noise level in the room was minimal as this is highly important for me that there should be no outside noise. Best of luck to stg team
After reading the reviews I was very septic about staying to that hotel.nnI had a single room. It was indeed a bit nosy from the outside even if I was on floor number 7.nnRoom was clean but I do regret not having a housekeeping service. The room I had did not have a fridge or airco.nnJust a single bed and one pillow, a tv and fan. The window did open but not enough to keep a flow of air.nnOverall room is cleannnFor the rest of the hotel. Well the only staff interaction I had was with the luggage person. And it was cold. He clearly did not like his job.nnPaying 10£ is also a shocker even a Travelodge hotel keeps luggage for free.nnThe rest of my stay no member of staff interacted with me even if I walked in late in the evening with nobody else in lobby.nnLocation is perfect. You cannot ask for better. But this hotel has so many things to modify to be able to keep customers.
We have been staying at this hotel for several years, but unfortunately the service and overall quality have steadily declined over that time, reaching their lowest point during our four-day stay in July 2026.nnOur room was very outdated and showed significant signs of wear and tear. The bathroom and especially the shower were in particularly poor condition. In addition, the room had no air conditioning, making it extremely hot and stuffy. Because our room was on the fourth floor, the window could only be opened a small amount, so there was hardly any fresh air.nnTo make matters worse, our room was not cleaned at all during our entire stay. Towels were never replaced, and even the toilet paper was not replenished. We only received fresh towels or toilet paper after actively asking at the reception desk, which has been largely replaced by self-service digital terminals and is now only sparsely staffed. We were told that this is now the hotel’s standard procedure.nnNot even the waste bin in our room was emptied. On the third day, we finally placed it outside our door so that someone would take it away.nnThe elevators were another major disappointment. We often had to wait a very long time for one to arrive, only to squeeze into an already overcrowded lift with many other guests. To make matters even worse, one of the elevators was out of service for an entire day.nnUnfortunately, this hotel no longer offers acceptable value for money. For our next visit to London, we will definitely choose a different hotel.
Sadly, this hotel has gone downhill – beware before bookingnnI’ve stayed at STG Tottenham Court Road before and always loved it, but my recent visit was honestly shocking. I’m writing this to warn other travellers because the experience was nothing like what’s advertised.nnThe only positive left is the location. Everything else has declined to the point where it feels more like a budget motel than the hotel it used to be.nnCheck‑in:nThe entire check‑in is now done through tablets. Early check‑in costs £40, which is already ridiculous. Luggage storage, which used to be free, is now £10 per item. We decided to pay the £40, only for the tablet to error out. Staff told us the room wasn’t ready so why offer early check‑in at all? and claimed the payment hadn’t gone through. When I asked him to double‑check, it had been charged.nnThe room:nWe booked a superior room based on the photos: wooden floors, good lighting, proper air‑conditioning, a decent TV, and two beds a double and a single. What we got was nothing close.nn- Tiny roomn- One small double bedn- A separate side room with a pull‑out sofa bed and a mattress about 3 cm thickn- Dirty floorsn- Peeling doorframesn- Loud air‑conditioning that only cooled one part of the roomn- Bathroom was tiny and not properly cleanedn- Only one spare toilet roll and half a used onen- A plastic fork under the bed — clearly the room had not been cleaned properlyn- No amenities at allnnStaff response:nWhen I raised the issue later, the manager was extremely patronising. He told us that because we had already “used” the room, nothing could be done. When I mentioned the awful sofa bed, he offered to bring another mattress which I’m sure would have come with an extra charge. He also said that not all rooms look like the photos and everything is subject to availability. This felt like blatant false advertising, especially for guests booking through third‑party sites.nnExtra charges everywhere:n- £25 for daily cleaningn- £10 per luggage itemn- £4 for a bottle of water from a vending machinennThis hotel used to be fantastic — friendly staff, clean rooms, great service. Now it feels like they’re cutting every corner possible while charging more for everything.nnBottom line:nThis is no longer the hotel it once was. The “superior room” we paid for was absolutely not what we received, and the overall experience was disappointing from start to finish. I would strongly recommend looking elsewhere until STG fixes its standards and stops misleading guests with photos that don’t match reality.
Fantastic location, minutes from Tottenham Court tube station. Signature rooms, clean, modern. AC, safe and fridge in the room a real bonus. Only minor improvement would be 2 pillows on each bed instead of one but we probably could of asked for that and been accommodated but we only stayed 2 nights. The breakfast was great. Buffet style full english, toast, cereal, croissahts, fruit, yoghurt, juice and tea and coffee. A few of the cups at breakfast were a bit stained but did find clean ones. The hotel staff were amazing. On hand to assist at the online checkin very smooth. Then whilst waiting for the lift there was a lovely man with an ipad asking if ww had everything we needed in our room. All had lovely manner, friendly and smiling. Id definitely stay again.
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