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St Giles London Hotel

  1. London
  2. Greater London Lodging
  3. London S'S Hotel

Reviews, get directions and contact details for St Giles London Hotel

St Giles London Hotel

About

ST GILES HOTEL IN BLOOMSBURY, CENTRAL LONDON

Story

Centrally located in London's West End, St Giles London - A St Giles Hotel is situated in Bloomsbury near the junction of Tottenham Court Road and Oxford Street, just steps from theatres, top London attractions, shopping, restaurants, and nightlife.

Address: Bedford Ave, Bloomsbury, London WC1B 3GH, UK
Phone: 020 7300 3000
State: Greater London
City: London
Zip Code: WC1B 3GH

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Fantastic location, minutes from Tottenham Court tube station. Signature rooms, clean, modern. AC, safe and fridge in the room a real bonus. Only minor improvement would be 2 pillows on each bed instead of one but we probably could of asked for that and been accommodated but we only stayed 2 nights. The breakfast was great. Buffet style full english, toast, cereal, croissahts, fruit, yoghurt, juice and tea and coffee. A few of the cups at breakfast were a bit stained but did find clean ones. The hotel staff were amazing. On hand to assist at the online checkin very smooth. Then whilst waiting for the lift there was a lovely man with an ipad asking if ww had everything we needed in our room. All had lovely manner, friendly and smiling. Id definitely stay again.
Very disappointing stay. The photos on the hotel’s website are, in our experience, not representative of the rooms at all. The room we received looked much older, more run-down and far less clean than the pictures online. The website gives a very misleading impression of what you can actually expect.nThe carpet did not feel clean, the bathroom was poorly maintained, with damaged paintwork, dirty-looking drains and generally dated fixtures. The toilet did not flush properly, there was no toilet brush, the shower gel had not been refilled, and there was only half a roll of toilet paper when we arrived.nThere was also no remote control for the television, and the TV was positioned in such an awkward way that it was difficult to watch comfortably from the bed. The double bed itself was extremely small and felt more like a wide single bed than a proper double bed.nThe room was unbearably warm, yet the window could only be opened slightly. There was no air conditioning, only a small fan that was so noisy that it was unpleasant to use at night. Since the hotel is located in a very busy and noisy part of the city, sleeping with the window open was not really an option either. In a hotel in such a central and noisy location, air conditioning should really be a basic facility.nThe service was also very disappointing. We arrived a little before check-in and wanted to leave our luggage at the hotel so we could go into the city. We were charged £10 per suitcase just to store our bags, which we found ridiculous for something that is normally offered as a basic service by hotels.nThe hotel states through its app that you can contact them if you have any questions, but in reality they were almost impossible to reach. We sent messages on Friday and had still received no reply by Monday. Calling them was not helpful either.nThere were also so-called ironing rooms, but these were very impractical. On several floors, the irons barely worked or did not work at all, and the equipment looked so cheap and poorly maintained that you did not feel particularly comfortable using it on your clothes.nThe staff and especially the way problems were handled did not come across as professional or competent. There was very little effort to help or find solutions.nThe price-quality ratio is extremely poor. This was not a cheap stay at all, and for the amount we paid, we expected a much better standard of room, maintenance, facilities and service.nThe one genuinely positive thing about this hotel is the location, which is excellent and very central. Unfortunately, that was the only real advantage for us.nWe would definitely not stay here again.
Avoid this hotel.nnWe paid over £400 for two nights for a twin room and it was one of the worst hotel experiences we’ve had.nnThe room had no air conditioning, and the window could barely be opened, despite temperatures being over 30°C. The room was unbearably hot and it was virtually impossible to sleep.nnWhen we raised this with reception, we were told that if we paid an additional £30, they could move us to a room with air conditioning. Charging guests extra for a basic level of comfort in extreme heat is simply unacceptable.nnThe room itself was also disappointing. The TV was tiny – about the size of an iPad – and the overall standard did not reflect the price we paid.nnThe advertised self check-in system is also misleading. It doesn’t work properly, with staff having to assist guests through the process, making it slower rather than more efficient.nnThe only positive is the central location, but that does not make up for the poor room quality and lack of customer care.nnSave yourself the money and stay somewhere else. There are far better hotels in London for the same price.
Absolutely disgraceful experience. Avoid this hotel at all costs.nnWe booked 10 rooms, yet despite bringing a significant amount of business to this hotel, we were treated with complete disrespect from the moment we checked out.nnBecause our reservation was apparently not made as a “group booking,” the hotel decided to charge us an outrageous £170 simply to store our luggage for a few hours. This policy was never made clear beforehand and felt like nothing more than an opportunistic attempt to extract more money from guests.nnWhat made the situation even worse was the conduct of the reception staff. They refused to release our luggage until we paid, effectively holding our belongings hostage. Being forced to pay under those circumstances was completely unacceptable and left us feeling intimidated rather than cared for as paying guests.nnThe reception staff were consistently rude, dismissive, confrontational, and highly unprofessional throughout the ordeal. There was no attempt to resolve the issue politely or offer any customer service. Instead, we were spoken to with a complete lack of respect.nnFor a hotel in such a prime location, the level of customer service is shockingly poor. There are countless other hotels in London that value their guests and treat them with basic courtesy.nnThis was, without question, one of the worst hotel experiences we’ve ever had. We will never return, and we strongly recommend that others avoid staying here unless they’re prepared for hidden charges, inflexible policies, and exceptionally poor customer service.
Under new management! Only for worse. Pathetic price gauging for maximal profit margins.nBeen there 5 times. Last time was before Christmas 25.nIn march 26 and with a new owner you could feel the cost cutting everywhere.nNo housekeeping for 4 days, as a new policy. The room still had trash from previous residents!nWe had to beg for new towels, soap and toilettepaper tip-> they store toilettepaper at the reception/executive check in.nThe room was not cleaned, the small trash bin was full after 2 days. Bedding wasn't even changed after 4 days and they just turned the bedcover the foot-end was now in face direction, including the same stain, that was already there in the beginning of our stay...nCheck-in time got changed from 2 to 3 p.m.nThey now call it STG Oxford Street... it's not in the Oxford Street. But it's close, and the location ist the only goood thing, the hotel has left. But it'salso very loud at night and early mornings and the hotel is poorly soundproofednLot of stuff, that was included got cut kettle for tea/coffee or needs an additional charge earlier check-in, when the rooms are already prepered -> 20£, putting luggage in storage -> 10£ per item! which makes the stay more expensive, than better hotels.nThey fired a lot of the reception staff an replaced them with PCs. The system doesn't work great. So the staff, that is advertised exclusivly for the executive rooms, tells the people in the line to use the PCs. But the people are in the line, because they have problems with the PCs...f.e. it didn't create our room key, so we lost 20 min. from our payed early check-innThe hotel was for years in the middle of a renovation and they seemed to have just stoped without intention to finish it.nThe breakfast buffet lost a lot of options and the location was changed to a way to small room, that is mostly cramped to the brim.nThere was a cute little shop, with stuff you might need for your stay -> some of the items got put in 2 vending machines.nThey advertise, that their bathrooms have toilettepaper... says it all.nThe staff does the best they can do despite their management.nWe felt bad, because we recommended the hotel to friends, luckily they haven't booked already. Do yourselfe a favour and pay a bit more for a better hotel. Our next stay is already booked somewhere else.nIf I included swearing, this review would be way longer.
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