Reviews, get directions and contact details for Nationwide
"As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.* You’re a member when you have a current account, mortgage or savings account with us."
TSB Bank
257 meters
Ryan was very pacient and helpful he fixed our problem with no complaints and is also...
Reviews
I visited Huddersfield branch this week,a normal pleasant experience,though midday busy,was asked if I'd mind replying to an online review! I opened my expected email,but declined filling in the questions. I don't think the purpose of my visit is relevent to the survey,the purpose of my visit is private and personal,so I didn't complete it. I will say though that the staff are ALWAYS available and helpful .
Never will I open an account with this bank again, was told over webchat that my daughter could use her Over 18 CitizenCard and a Nationwide Statement as ID to close her Child Trust Fund Account, went into branch, only to find out that I was told the wrong information, have now had to pay £33 for her GP to write her a letter with her Name, Address & Date of Birth on. Customer Service was absolutely appalling, no apology for being told the wrong information. No understanding why they don't accept Citizencards as ID, it has her photo, date of birth, age & pass hologram on and you also have to pay for them, get with the times Nationwide.
These guys understand what customer services is3 phone calls answered by English speakers. Requests dealt with straight away. Excellent rates. Transparency.
Great team all happy and quick to sort things out. The staff made me feel very comfortable non problems whatsoever. They should do up the interior but that's not on the poeple that work there
Do not use this bank if you want any customer service, the standard of care is abysmal, consistently giving incorrect information and promise call backs that don't happen. They are useless at dealing with any Power of attorney issues as highlighted in a Which report, " Nationwide is also the ONLY provider we surveyed that didn’t give attorneys an additional debit card the card can be held by either the attorney or the donor, but not by both."This practice causes mayhem if someone dies who you have POA for,as the staff in branch are clueless and will inform you the card will still work. It doesn't and they don't order a new one for you. My best guess is I will have no access to funds for approximately 3 weeks at an already very stressful time. Thanks Nationwide
I know there is a pandemic but it's bad that it's only open 3 days a week , need to pay some cheques in one for my son so haven't got his card , thought it was run for the members , think they think they are the only ones that work .
This is the only Building Society or bank who respect their customers, & treat them well, through past experience, I use the Huddersfield branch, Staff treat me well, & with their good manners & smiling faces it's a pleasure to do business with them,
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