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Macdonald Hill Valley Hotel, Golf & Spa

  1. Shropshire
  2. Cheshire East Spa
  3. Shropshire Lodging
  4. Shropshire Spa
  5. Whitchurch Spa

Reviews, get directions and contact details for Macdonald Hill Valley Hotel, Golf & Spa

Macdonald Hill Valley Hotel, Golf & Spa

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Looking for a welcoming 4-star hotel near Chester?

The Macdonald Hill Valley Spa, Hotel & Golf, Golf and Spa is set in peaceful private grounds just 20 miles from Chester and Shrewsbury and under an hour from Manchester and Liverpool airports.

Well-known as one of the Top 10 golf venues in the UK, Hill Valley boasts two 18-hole golf courses, a brand new luxury spa and health club and conference facilities for up to 300.

Address: Tarporley Rd, Whitchurch, Shropshire SY13 4HA, UK
Phone: 0344 879 9049
[email protected]
State: Shropshire
City: Shropshire
Zip Code: SY13 4HA

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
The booking experience for the spa was simple however I was informed by confirmation email that someone would contact me to arrange the times of the treatments. This didn't happen so eventually I contacted them. The actual service was very good as were the treatments/practitioners, I left the treatment room glowing and relaxed. All of the staff were very friendly and helpful, and I would definitely use the spa again. The soft lighting and music were lovely as was the atmosphere. The email also stated that... 'a complimentary selection of herbal infused, iced water and fresh fruit will be available for you to enjoy throughout your day'. The water which wasn't iced and I'm not sure if it was infused as it was lukewarm ran out in the relaxation room early afternoon, the bin was overflowing with disposable cups and there was no fruit. These were small inconveniences and I'd definitely use the spa again. Customer service was excellent, and nothing was too much trouble for the staff. Lunch was lovely and very relaxing; it was nice to be able to stay in my robe to enjoy lunch rather than get dressed.
Everything from the golf, the front of house hotel staff, pro shop to evening dinner and staff were amazing. Shame they had no draft lager and the woman serving breakfast was an absolute bag of laughs, rude, grumpy and quite honestly didn't want to be there. Apart from that, the room was amazing, staff and both courses all amazing. A little music in the bar would have been nice. Thanks for a great stay apart from breakfast happy harry!
The 2 courses were well kept and enjoyable to play. The staff in the hotel were absolutely amazing, very chatty and welcoming. After the first round, all Draft lager was out due to a large group on Sunday, paid £19.00 for 2 bottles of corona and 2 becks, was absolutely disgusting seeing as it wasn't our fault they had under ordered and ran out of draft. Dinner and the staff serving dinner were amazing, can't fault the food or the staff. Was allowed to tee off earlier on Tuesday by the pro shop guy that was also very accommodating. However, the breakfast was served by a member of staff that was rude, dismissive and quite honestly miserable. The rooms were amazing, clean, tidy and well stocked with great views of the emerald course. Altogether had an amazing time and would return again if peroni had been ordered and the breakfast was served by someone else.
A few problems in the room didn't spoil our stay, mostly repairs needed very quickly noted by reception. Excellent food although Christmas carvery could have been hotter as was just about eating temperature. Staff are very attentive and lovely nothing too much trouble. Wonderful views of the golf course, hotel very secluded in a lovely location.
We came here for my friends birthday for a golf weekend. The main course is very good and kept well, the smaller course not so with the greens being poor. The hotel itself was very nice and the staff were pleasant, but as previous comments about the bar prices they are ridiculous £7.40 for a pint of lager!!! And the food is just as over priced too. We ended up going into a local town by taxi where we found a good pub with a band on and 4 pints for £16 We wouldn't come back here purely because of its pricing
We stayed here for 2 nights, for the New Year. The staff are all lovely and very helpful. The New Year’s Eve gala dinner & entertainment was superb! We both had such a fantastic time and would definitely do this again. The meals were all great. The only downfall was the bathrooms seriously need refurbishing and the hotel was quite cold.
Great location and setting, and the room was excellent. The Spa was relaxing and enjoyable, but there did not seem to be quite enough staff to keep on top of everything tidying, replenishing water etc. Reception staff were superb, and the food was of a good standard. Restaurant service was mostly excellent, but some junior staff clearly needed more training. Overall, a nice stay, and I would certainly visit again.
Fantastic spa day experience - THANK YOU!! We were pleasantly taken by surprise at the high level of service at this spa. The spa is immaculately clean Lucyna made every area sparkle and spa staff are very friendly and helpful. Afternoon lunch was served in the conservatory by Simon who was very attentive. The spa is located in a beautiful wooded setting. We look forward to visiting other hotels from this chain in the future.
Could be a great hotel but a lack of investment has left it looking extremely tired with little care to the smaller details. I would absolutely avoid this hotel and other hotels provided by this chain. You'd have a much more comfortable and cheaper! Experience in a near by premier Inn. Our room looked very rough with scuffed paintwork, plug sockets not properly secured to the wall and clearly hadn't been properly cleaned in months judging by the thick layer of dust on some of the surfaces and rust on the soap holders in the room. The bathroom taps in the room did not work either so the was no chance of a nice bath to take away some of the stress of staying in such a disgusting room. On the second night we came back to our room to find broken glass on the floor outside our room which no staff member had though to clean up. Breakfast was extremely mediocre and I have no idea how they can justify such prices for what is clearly frozen food. Not to mention that breakfast service was absolute chaos and small details missed such as being served tea with no milk and being seated at a table with no cutlerly. There were no staff on hand to help either. The spa facilities were nice and the golf course looked good but not enough to make me ever want to come back to a MacDonald hotel.
Exceptional Spa and Leisure facilities. A high level of cleanliness and great gym equipment. I received an awesome spa treatment from Georgie, so relaxing! All staff were very welcoming and friendly but a special mention goes to Georgie for her amazing treatment and also Laura who was super efficient on reception - nothing was too much trouble for her.Both ladies went the extra mile to make my Spa day special - THANK YOU!
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