The Spa At Crewe Hall

Reviews, get directions and contact details for The Spa At Crewe Hall

Address: Crewe Hall, Weston Rd, Crewe CW1 6UZ, UK

Phone: 01270 259300

Website

State: Cheshire East

City: Crewe

Zip Code: CW1 6UZ

opening times

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 6:00 PM
Sunday: 9:00 AM – 5:30 PM

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Reviews

Myself and my partner arrived for the 2-7pm slot to notice that there we no loungers available to relax in due to overcrowding of the spa. I did go to the reception at the spa and complained but the response was far from helpful with a 'we can’t help it attitude' We were also unable to use the Jacuzzi at all in the time we stayed leaving us to vacate and leave at around 4pm.

Although I knew there was an extra cost think the fact that I had to pay £7 each for the robe and slipper hire was a little steep.

I found the experience the most stressful and disappointing spa experience I have been to.

Once dressed we went to the brasserie and were not greeted at all by the staff until we nearly turned around and left we then had to wait 20minutes for our pastries which then turned up over cooked and we did not eat them.

I am writing this as an awareness of the disappointment Crewe Hall gave me that day and I feel it was a complete waste of mine and my partners time together (which we don't get much of)

 7 years ago (31-01-2018)

Attended on a groupon offer, which included the use of the pool, sauna gym, jacuzzi, steam room and a coffee and pastry.  Gowns and slippers were extra to hire - which we knew and were happy to do so.  On arrival we were told there were no slippers or gowns.  They would bring gowns to us when they arrived and we paid the £10 hire cost. There were no slippers at all. Having changed we stayed in the pool area waiting for our gowns - they never arrived.  We were wet our towels were now wet and we were starting to feel a bit fed up. So we decided that we would go for our coffee and pastry. As we left the changing room wrapped in our towels I saw a laundry trolley full of robes. I asked if we could have 2 and was told you had to pay for them if you weren’t having a spa treatment - I advised that we had paid and that there were other ladies by the pool waiting for gowns. We then went to reception and were given our voucher for our coffee and asked directions to the brassiere.  Having wondered bare foot through corridors it finally dawned on me that we were actually now in the main part of the hotel and that the brasserie was a resturant not just a coffee area off the spa.  Had we not turned back we would have been in dressing gowns barefooted in the main restaurant.  Returning to the spa we changed and left. So gown hire for 10 minutes had cost me £10. We were asked if we were having a nice time and we did say no and explained about the gowns etc. There was an apology and that they were having problems with the Laundry but no offer to reimburse for the gown hire.  We won’t be returning or recommending. It was a very expensive swim.

 7 years ago (29-01-2018)

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The Spa At Crewe Hall

Reviews, get directions and contact details for The Spa At Crewe Hall

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