Hertz - Newcastle Airport - Newcastle upon Tyne

Reviews, get directions and contact details for Hertz - Newcastle Airport

Address: Maintenance Area Newcastle Airport, Woolsington, Newcastle upon Tyne NE13 8BZ, UK

Phone: 0843 309 3051

Website

State: Tyne and Wear

City: Newcastle upon Tyne

Zip Code: NE13 8BZ

opening times

Monday: 7:30 AM – 10:30 PM
Tuesday: 7:30 AM – 10:30 PM
Wednesday: 7:30 AM – 10:30 PM
Thursday: 7:30 AM – 10:30 PM
Friday: 7:30 AM – 10:30 PM
Saturday: 8:00 AM – 10:30 PM
Sunday: 8:00 AM – 10:30 PM

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Reviews

Utterly disgusted - Avoid

Due to an internal 'mishap' on their side, I was unable to return a rented car as booked (the planned drop off location was locked up, and info regarding 'out of hours' drop off was not available). 

After multiple phone calls to a selection of their helplines, I finally got through to a representative who advised me to drop the car at a different location one day later.  I was assured by phone and email that I would not be charged for late drop off or the fuel used to get to the suggested drop off location. I dropped the car off as discussed with their representative, and then (Surprise!) had a penalty for not filling the car land on my credit card (in direct contradiction to their previous commitment). 

After having to mind their car for an extra day, change my travel plans, pay for parking, forgo a pre-paid train ticket, make ten phone calls, and the associated headache, I will now have to engage in a tedious back-and-forth with their "customer service" team while their unjust penalty sits on my credit card bill. I don't know what the end result will be, but it's now apparent that Hertz is the type of organisation to attempt to charge customers for their internal failings. I am utterly disgusted and will never use their services again. 

My advice to potential customers: Hertz appears to operate a policy of "if in doubt, throw a penalty on the customer credit card". If you value your money and sanity, STAY FAR FAR AWAY.

 9 years ago (04-11-2017)

Worst customer service experience of my life. My husband and I had reserved an automatic car and it took the lady over 40 minutes to get us the keys. In those 40 minutes she managed to make us feel like children, speak to us in the most condescending tone I've ever heard, and question our income. She pressured us into getting the full coverage insurance because we wouldn't be able to afford to pay off the $33,000 car if we got in an accident. We were so exhausted after our long flight that we just agreed to get her out of our hair. She actually made us feel horrible and stupid for not wanting the insurance. I'm never using hertz again and neither is anyone I know. Nothing less than a full refund of the insurance we were pressured into would make up for this experience. Hertz does not deserve us as customers. They need to train their staff better!!

 10 years ago (19-11-2016)

Not very friendly welcome. When you return the car in the torrential rain there was nobody in the office which is a trek from the airport. You have to wait around until the car is checked instead of insitu. Poor.

 9 years ago (27-06-2017)

Terrible,
 Apparently according to Lee Hertz check in assistant, if you have some sellotape on your original paper license it is defaced and flatly refuses the car you have prepaid for. With no refund  just tough!
Don t use Hertz

 9 years ago (04-06-2017)

Quality vehicles. Good efficient service. Vehicles are reasonably close to the terminal. My only suggestion is to install a covered walkway to the vehicle pick up because it can be cold and rainy. 

 10 years ago (12-07-2016)

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Hertz - Newcastle Airport

Reviews, get directions and contact details for Hertz - Newcastle Airport

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