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Halfords

  2. Swindon Campground
  3. Swindon Electronics Store
  4. Swindon Bicycle Store

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Halfords
Address: 2 Fleming Way, Swindon SN1 2NN, UK
Phone: 01793 714760
State: Swindon
Zip Code: SN1 2NN

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Reviews
In summary - Jack was great, manager was a bit palm off technique style when I thought some form of compensation was available and finally the initial assessment in my opinion in the future should account for any parts that may be required and missed on assumptions.nnHad to visit twice for my stereo fitting, although it got fitted correctly the second time I was disappointed it did not get fitted the first time.nnOn the assessment visit I was left waiting 3 weeks for the fitting and promised a call to bring it closer if possible by the manager, but no call and a false promise, I understand that these processes take time so just waited patiently.nnThe first fitting visit date arrived and sadly walked to get food and was called and told the wrong part was sent by the distributor and an initial part was required, but I feel during the initial assessment for fitting this could have been spotted with a quick check behind the stereo? Seemed a bit rushednnI asked if there was any compensation due to the error as had to travel 35 mins to the store and took a half day off but was told it wasn’t the stores fault. Even so I feel something could have been offered in return but the manager was very sure that nothing was available to me and it was just ‘what happens sometimes’.nnI was then told there was no appointment for another two weeks! I was told the replacement may turn up the next day and they would call me to see if I could get in sooner before my holiday but there was no such call, possibly a second false promise. I explained i had hoped this was fitted due to travelling on holiday and ideally needed the carplay. No sympathy was given by the management. Again, surprised no compensation in any way or form was offered.nnThe second fitting arrived today and i must admit the service by the fitter Jack was exceptional, out of all the whole situation other than a nice stereo, Jack was great. He called me before fitting to ease my mind and say it was working. I collected the car and made my way home, I just hope now that the car park don’t charge me for over 2 hours stay and that I have no issues with the stereo.
Outstanding customer service from Andy and Jack in the bike section. Despite being extremely busy, they were both incredibly helpful and eager to assist. I truly hope they receive the recognition they deserve. Thank you!
Fantastic service. Little bit of a wait but it was Saturday. Bike fixed and checked at a reasonable price and the staff were lovely. I was really pleased to drop it in for a check and have it fixed on the same day! Thanks to Connor, Kelvin and Andy S today who helped us.
Absolutely Outstanding Service!nI was let down the day before my daughter’s birthday when her bike wasn’t ready. Thankfully, Halfords came to the rescue and saved the day! A huge thank you to the store manager, who went above and beyond to ensure the bike was built the same day.nnSpecial thanks to Simon and Chris—you guys are amazing. Your dedication and customer service were second to none. You truly made my daughter’s birthday special.nnHighly recommended—100% for customer service. Much appreciated!
We bought our son a BMX from the bike department upstairs and couldn’t be happier with the experience. Everyone we spoke to was friendly and helpful, and Andy our advisor was brilliant! He answered all our questions, gave great advice and really looked after our son. Fantastic service from start to finish.
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