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Reviews, get directions and contact details for Group 1 Volkswagen Lowestoft

Group 1 Volkswagen Lowestoft
Address: 2 Cooke Rd, Lowestoft NR33 7NA, UK
Phone: 01502 516831
State: Suffolk
City: Lowestoft
Zip Code: NR33 7NA

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
Great car at a great price. Some communication difficulties following the sale but this was resolved within a few hours via the customer service org box. Looking forward to dealing with them again. I love my id.4!
I wish I had read the reviews of this garage before I proceeded. My advice is to avoid avoid avoid. I am shocked that this is actually a VW garage for reasons explained below.nnI was recommended by a family friend but wish I'd never gone to look at the car as it's caused me nothing but headache and stress which is not ideal when heavily pregnant.nI put down a refundable holding deposit. The car was filthy and full of scratches so I didn't proceed with it.nnI have been promised my refund numerous times now and I still haven't received it, despite me explaining I needed my money back by today so I could use it for another car purchase.nnMy emails are now being ignored so I am left out of pocket. I have now contacted my bank about it which I shouldn't have to do.nIt is extremely disappointing.nnSeperately, I was told by Marcus I wouldn't find the spec car I wanted in my budget but I have. That car is in far better condition, 10k less mileage too. So I recommend shopping around, not least because if you don't proceed with your car, they will hold on to your money presumably to try to gain interest on all these deposits. I will also be looking to report this further as I am aware companies should not be holding on to customers for longer than necessary.nThis garage should account to its customers for interest accrued if it is going to deliberately hold on to it.
Yesterday I purchased a car and Luke Smith was our salesman! The whole process was quick and everything was explained in great detail! Nothing was too much trouble for Luke and he was very helpful. Thank you!!
I had been trying all day to purchase a car with this dealership, eventually managed to sort out a deal, asked to pay a deposit as someone else was interested, waited over an hour and a half for the link, I was advised that the car was on hold for me, they then decided to sell it to someone else.nTom decided to call me after closing hours to inform me of this, knowing that I’d made the arrangements to pick the car up the following day!!nAfter the amount of VW’s I’ve purchased, I certainly won’t be using this franchise in the future!nnVERY PROFESSIONAL!!!
Be very careful with this business. Put deposit down on a car 4 weeks ago, didn’t go through with the purchase, still waiting for the refund. Phoned numerous times assured it would be actioned but still waiting. Thought they were a reputable company but based on experience more like a bunch of scammers.
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