Fraser Hart

Reviews, get directions and contact details for Fraser Hart

Address: 29B Hollinside Rd, Metrocentre, Newcastle upon Tyne NE11 9YG, UK

Phone: 0191 460 7401

Website

State: Tyne and Wear

City: Newcastle upon Tyne

Zip Code: NE11 9YG

opening times

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 5:00 PM

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Reviews

Dreadful customer 'service' and poor quality jewellery, staff refused to even look at a bracelet that has been worn for under a year but is already deteriorating and therefore unwearable. Very, very upsetting as the item has sentimental meaning.

 7 years ago (01-09-2017)

 I can't compliment the customer service in this  enough, they have gone above and beyond customer care - after a few issues with my ring which to be fair was approximately 10 years old, I just don't like  to complain, however when I went in to speak to them - Sharon the assistant manager was amazing and on a return visit Natalie just had the most fabulous customer relationship, nothing you buy can always be perfect & you can't blame them for that , however I firmly believe it's the customer  care you receive afterwards that makes the difference and Fraser Hart, Sharon & Natalie have certainly exceded my expectations. I would be happy to recommend your shop and customer service to everyone !!

 7 years ago (23-07-2017)

Wanted some advise on my Michael Kors watch which needs new glass face fitted and the female assistant who answered the phone was very vague & unhelpful (basically ran me of the line). Even though I bought my watch from the same store but the Newcastle branch a few years ago & they were great, very helpful, sent it away for me & at a very reasonable price. I will not be going into this store or try to contact them again. This assistant answered the phone at 15:14 on 25 Jan 2017. She needs trained in Customer Service!! Thank you

 8 years ago (25-01-2017)

Extremely poor customer service. Bought a Longines watch which proved to be faulty, Fraser Hart (Metro Centre) have repeatedly avoided dealing with the complaint and eventually told me that I had to contact their website to raise the complaint. We still don't have the watch after 8 weeks of trying to resolve it. 
Pre-sales information was inaccurate and misleading, support staff have been unreliable and ineffective, product was faulty. 
Hard to recommend any aspect of the service provided and its a million miles away from what you would expect from a company who states "we combine expertise with a passion for exceptional customer service, and you’ll always get the personal touch you deserve". Awful.

 9 years ago (15-09-2015)

Thank you to alex and the girls for 
Excellent customer service when I purchased my new diamond engagement ring 
The girls ordered the ring in for me to try on in my size 
Phoned me to inform me it was in stock,very quick service 
Big well done!!!!!!!!
And 
Thank you all 
Julie and Tommy

      
      
      
 9 years ago (08-03-2016)

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Reviews, get directions and contact details for Fraser Hart

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