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Forest End Surgery - Aintree Drive Branch Site

  1. Waterlooville
  2. Waterlooville Doctor

Reviews, get directions and contact details for Forest End Surgery - Aintree Drive Branch Site

Address: 1 Aintree Dr, Waterlooville PO7 8NE, UK
Phone: 023 9226 3089
State: Hampshire
City: Waterlooville
Zip Code: PO7 8NE

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

related searches: Red Hub Waterlooville, Oliver Carter Vine Medical Group, Dr Nzekwe, Patient Access, Vine Group, HCA appointment, My Medical Group, Denmead Health Centre
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Reviews
Dr Laurel Grosvenor is an excellent GP. Despite the winter pressure, Dr G raised an urgent USS referral for me promptly. I was able to get scanned in 2 weeks. The result was then discussed with me via telephone the day after the scan. Outcome was explained to me clearly, treatment prescribed and emailed to the pharmacy same day. I am so impressed with the service I received. THANK YOU Dr G!
Should be called “go die quietly medical” I will be attempting to change a doctors surgery. You can only book routine appointments at 2 pm weekdays, if you attempt to book any later, they run out of slots and you have to try the following day. “Computer says no” approach. You are supposed to deal with medical professionals and get assistance, instead being told to submit online enquiries only at certain time each day. Have been trying to book appointment all week and they are running out of slots! Shocking service and don’t know how they are getting away with it, gets worse every year
Have always received good care when required by a variety of professionals. You must have access to a car or good public transport as they are spread accross a few sites. You can wait a while for routine appointments, however that's true of all GP services now. Same day care has never let me down, I have always managed to get an appointment for either myself or my children even if I've needed to wait a day and the reception team are always compassionate and respectful. For a stretched NHS, I think Vine medical group cope well. Gone are the days of seeing a GP or nurse when ever you want, but they are available for when you really NEED them.
I was told to ring at 2pm to get an appointment for my 2 year old. I rang at 2:01 and was on the phone for an hour. It then hung up on me and I was taken to the back of the queue. I went to the GP surgery and asked what had happened and was told that the system cancels the call if you have been waiting too long. Any person with common sense would know that this is not right and needs to be fixed as a priority. It’s not fair on patients and it’s not fair on staff who will have to deal with upset and frustrated patients due to the flaw in the system.
Absolutely dreadful service. After a recent appointment a GP advised that I needed to be referred to a specialist on the NHS. The referral letter has been written and sent to the relevant NHS department. I asked a for a copy of the letter since I am going to see a consultant privately. I was advised that although the letter has been written and is on the system, it can take up to four weeks for the surgery to email it to me as it is in a queue. Four weeks to attach an already written document to an email and send it to me seems very unreasonable!
Absolutely terrible. I’ve tried getting in contact as I’ve got tonsillitis and been sent to different online forms and then tried over the phone as nothing. Was told I’d get a call back and never did. Phones been put down on me before. Been with the surgery since I was born and having to look at moving as the last 5 years has been a nightmare to even speak to someone. Really starting to believe the surgery has lost its care and compassion of its patients.
If I could take this star away I would. Unbelievably disorganised practice. I have been waiting for weeks for a GP appointment and organised a telephone GP call. I was not called at the scheduled time and I was called later by a pharmacist who was as helpful as he could be, I would give him 5 stars for the effort , the pharmacist even said he is not sure why he was asked to call me. I could literally walk to Boots and have a conversation with a pharmacist. When I called to speak to reception they advised the correct appointment was made until I invited them to check the text logs which proved I was waiting for a GP telephone call. So it seems some of the receptionists practice gaslighting. No apology either, because they are accountable for nothing. Looks like I may need to find a new GP service because I don't think you can trust this surgery, trouble is things don't sound much better elsewhere.
Truly appalling. Every change this practice makes is designed to shut patients out. It is now almost impossible to contact them at all, let alone get an appointment or advice. Even the website closes to all requests almost as soon as it open at 2pm each day. Today, it closed down while I was completing the multiple screens it takes to describe symptoms. I am now looking to move to another surgery. Nothing couldn't be worse than the apathetic lack of care offered here.
I wish I'd read all the negative reviews before I joined the Vine. The last time I needed a doctor I had to wait 7 weeks for a telephone consultation! Now I am trying to get my medication changed as it is no longer working, I just hope I don't have to wait 7 weeks again as I am suffering from severe headaches on a daily basis. I would leave no stars if that were possible.
Booked a appointment and on website they put ... 7.2.2023 14:20; book back routine with BHB. she has only just seen him 2w about his toe f2f !!! .... if I knew I wasn't being rushed and could talked about problems other than toe I would have, instead of having to make a separate appointment
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