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F Hinds the Jewellers

  1. Swansea
  2. Swansea Jewelry Store

Reviews, get directions and contact details for F Hinds the Jewellers

F Hinds the Jewellers
"Established in 1856, F.Hinds is a nationwide family-run jewellers with over 110 stores. We're proud to offer the people of Swansea a fantastic selection of jewellery, diamonds, engagement rings, watches and giftware. Known for our great customer services, we can offer those living in Swansea services such as jewellery repairs, watch repairs, valuations, watch battery and strap replacements. Looking for somewhere in Swansea for bespoke jewellery or wedding rings? Then why not come in and talk through your ideas with us. We also offer gold buying through our Cash for Gold service and ear piercing in selected stores only."
Address: 812 Oxford St, Swansea SA1 3AF, UK
Phone: 01792 643374
State: Swansea
City: Swansea
Zip Code: SA1 3AF

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:30 AM – 4:30 PM

Update Info

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Reviews
Went to look for a at engagement ring at Hinds jewellers and had a very helpful girl assistant looking after me called Janella she couldn’t of done enough for me and nothing was too much trouble for her. In fact all the staff were very nice and eager to answer all my queries. I shall definitely be going back to that store if I need to buy any gifts for my family and friends. I definitely recommend Hinds Jewellers and I’m very pleased with my purchase. What lovely staff
1st class customer service. Very friendly and helpful. Will definitely shop here again.
Took my Seiko watch to have the battery renewed. They took the watch and within minutes, asked if we could come back in an hour. We did so, and when we went back they brought the watch out and we could see that the numerals at 12 & 6 had come off and were loose behind the watch glass. A woman working there said that they weren't sure if the numerals were already broken off when she was instantly corrected by the manager who said that they were not broken when we brought it in. They said that they would send it off to their workshop and have it repaired. A week later we had a phone call from Leisha saying that the watch had a broken mechanism and would cost me £180 + to be repaired. !!!! We said that we were not going to pay that as the watch only needed a new battery and repairs to it which was caused by them !!!!!! A few days later we received a call from the workshop who said that the watch would be repaired at no cost to us. Several days later I received my watch. If I had only read the reviews for this shop, I would never have taken my precious watch there. I will never purchase goods or take goods for repair here again and would not recommend this shop to anyone else.
I bought earing's today, I was served by an amazing member of your staff. She was 100% first class & a credit to the company
Had appointment today for my daughter to have her ears pierced. Been really looking forward since booked it Saturday. Only to turn up and the shop closed at 3. Not even a phone call to explain why they had closed. Tried to phone them no answer even though you could see somebody in the shop. A very disappointed little girl. Very bad customer service.
Looked on line to see what time F.Hinds Close 17.15 it stated.. went all the way down to buy a gift for my wife.. i was there 16.20 closed Grrrr ... You want our custom sort it out F.Hinds
After buying an expensive watch back in January for my husband's birthday gift it was loosing time/stopping. Took it back to the Swansea store in march when shops reopened and they sent it off for testing, 3 weeks later and nothing came back. Got InTouch with head office who said there's one of the same watch in store and to go down and they will give us that one, o thought great finally getting a watch back. Roll on a few months and same thing was happening with this one but also stopping. I bought a watch winder so when not in use which is rare it will still be charging But it still was doing the same so took this one back and they sent it of for testing nearly 3 weeks again and nothing back tried phone and never answer they phone or call back when you leave a message. This has happened a few times now what's the point of having a phone if they don't answer and never call back. All we are asking is if the watch is back yet. They take your money and after sales is appalling wish I never bought from here
Great customer service. Thank you to the lady yesterday and the gentleman today. Fixed my strap up perfectly and at a great price. Great work on the watch too everything is spotless. Wish I got your names
Horrible customer service! And trashy products. Bought a bracelet from there a few weeks back as a present for my mum. She wore it once and it fell off, she decided she didn’t want it anymore as the clip kept opening so we decided to take it back and get a refund. They told us they can’t take it back as it is out of shape and they’ll send it off to get it reviewed which we didn’t want in the first place. The product came back and they said everything was fine with it and we can have it back which we really didn’t want it but they insisted. She wore it again nothing changed kept falling off at this point we just wanted to give it back but couldn’t due to lockdown so we went back there again and they said it was all fine pretty much and they can’t accept it back. We went back once again and said we want our money back and they pretty much said they aren’t having it back and we can’t have our money back. We really were not happy we were and not looked after at all. We never got to return the bracelet we got an email to the higher people and wrote in detail what happened and they brushed it off and didn’t care. Never buying any product from them again and wouldn’t advise anyone else to. They have trashy products!!!!
Absolutely fantastic service and helpful, had an engagement ring bought Xmas time and didn't fit almost 5 months l8r due to covid took it back & the lady who served was so kind & had us a swap for a different size . Many thanks outstanding service . We very happy
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