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Estate Research

  1. Wigan
  2. Wigan Bank

Reviews, get directions and contact details for Estate Research

Estate Research
"Specialists in tracing next of kin for the public sector and private client practitioners"
Address: Bank Chambers, 1 Library St, Wigan WN1 1NN, UK
Phone: 01942 826500
State: Greater Manchester
City: Wigan
Zip Code: WN1 1NN

opening times

Monday: 9:30 AM – 5:30 PM
Tuesday: 9:30 AM – 5:30 PM
Wednesday: 9:30 AM – 5:30 PM
Thursday: 9:30 AM – 5:30 PM
Friday: 9:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

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Reviews
We would not recommend this company to anybody they are rubbish don't do what they should do and they are lyers and very unprofessional ,the person involved with us is Helen Greaves she rang us up and told us over the phone that 5 family members of my wife were dead , I repeat do not use this company.
I would advise not to use this company. They never provide any updates as soon as they have got you to sign the forms and the timeframes are a joke. Even when you chase them for updates the replies are always that either the staff or solicitors are on annual leave so I’m not surprised the work never gets sorted!!
I have to say so far my experience with this company has been very poor. I was contacted by them after finding out my mother had passed away last year. During the the initial exchanges and before I signed a contract they were very efficient in replying to emails and posting out the relevant forms. Sadly ever since I signed a contract to say they could handle my moms estate communication has been well below standard. Dealing with the knowledge my mom passed away and being estranged from my brother is incredibly stressful so I would expect a company dealing with such matters to respond to any enquiries promptly and with compassion. Unfortunately this has not been the case. On numerous occasions I have been fobbed off to other people who have no information and the last email I received over 2 months ago said this was now with our accounts department. I have no idea what that means. I notified them I had changed address but once again no information. This week I emailed them again and no information. I work with people who are going through or have experienced loss or grief and effective communication is so important. I will update this review with an outcome but quite simply to ignore peoples email requests in this day and age is not a great start.
Great service start to finish. A real professional company
Under the circumstances, a great company to deal with who sorted everything out and always there for any advice needed. Thanks again to all your team at estate research wigan branch.....
Initially contacted me several months ago got me to sign paperwork saying I was a relative of a gentleman.. I then waited for a reply. Didn't receive one so emailed back after 2 months to be told I was the wrong person they were looking for.. So unprofessional and ridiculousNegativeQuality
Rubbish, don’t touch them with a barge pole, 5 years on still waiting, no updates no nothing, think tv work must be getting priority
3 years after contact and still not settled . No information unless you phone them . Very poor service so far
They are ignoring customers. Try to get hang of them but the designated person is on meeting 24/7 and tells that "will call back tomorrow".
Very helpful and knowledgeable when instructing on missing family members and intestate estates. Nothing is too much trouble. Thank you
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