Enterprise Rent-A-Car

Grangemouth Enterprise Car Rental Excellent place to hire a car. Staff Friendly Cameron and Charlie knowledgeable answer all queries. Car was clean and a pleasure to drive. Easy return service. Defo use again. 5 star plus service

Very helpful staff offered me a free upgrade when the van I requested was out of action. Very quick and easy when collecting amd dropping off the van.

Great service, prompt and car explanation meets drivers requirements.. Would definitely recommend to any hirer

Book a van online and get a confirmation email and they take my money. Get a call 20 minutes before collection and get told. Tough we don't have a van. Untrustworthy. AVOID

Excellent service as usual. Wouldn't hire from any other company else.

So I haven't actually had my booking yet.. But I'm writing this review based on a phone call I've had earlier this evening with the Grangemouth branch, not scoring it at the bottom but the conversation was just awkward as hell! Just got the overwhelming impression the employee wanted off that phone. Abigail was the person's name and she did nothing but cut me off before the end of my sentences and basically ended the call on me no bad words from me. Now granted this was 15 minutes before they closed but it was the earliest I could call and needed to know what I needed when the time come to collect my rental. When you do your booking is not clear that you'll be paying an additional £200 at the desk when you collect your keys, it's refundable upon return of the vehicle but it's things like this that is pretty important to know, so I wasn't 100% sure on this because rented previously years ago, remembered a complication, didn't have the extra money and had to borrow it stood in their office on the phone.... So i wanted clarification. I also wanted to know if prepaying made it cheaper etc but before I got a chance 10 minutes before close at this time she finished her sentence on the £200 refundable retainer with "Ok Thank you bye". And that was it... Completely rude in my opinion, if this lady is anything to go by a bit of training in Customer service is needed here at the Grangemouth branch. The people walking through the door are your customers not people your doing favours for. Looking into other options at the moment because to be honest this stuff supposed to be easy, I'm moving house got enough complications going on. later added update... Cancelled my reservation, went with Arnold Clark who were way more professional and as goes cheaper. Happy days, won't be using these guys again

Terrible service, typical American company charging rip off prices after quoting lesser amount over the phone. Left and got excellent service from a local independent company. and received a more personal service more tailored to my needs with an excellent price. Shop local people!!

Used this branch twice now when visiting from Canada. Both picking up and dropping off the vehicle was quick and efficient. Staff is very friendly and took the time to answer questions and to ensure I understood the paperwork. The car was clean and ready when we showed up. Less driving stress leaving from Falkirk than from Glasgow or Edinburgh. Gave me a chance to get comfortable driving on the left side of the road.

Just booked a Mercedes Sprinter for a day. Easy to deal with, van was of very High Standard no warning lights etc like I've experienced at other van rental companies, equipped with reverse parking cameras and very high spec, competitively priced too. Staff were polite and explained everything in detail. Will use again for sure. Thank You.

Charlie was extremely professional and helpful.

Directions to Enterprise Rent-A-Car with public transportation

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