Edgware Community Hospital

Absolutely disgusting, rude man at the main entrance. Then to follow the Triage nurse had zero tact or manners. Completely unapproachable and let 2 other people's partners wait with them and not mine, saying there was no space with over 16 seats being available. He needed his ankle looked at and she deliberately discharged him within 5 minutes of him being assessed to be seen. Will be raising a formal complaint

Had a blood test. Told them I was very prone to fainting and I need to lie down. Got into the room for blood draw, and warned the phlebotomist of my needle/blood test phobia and I would need somewhere to go that I can lie down flat. She said there was nowhere to go and she can only slightly recline the blue chair and she was so nasty and rushing me I nearly burst into tears. Nurse couldn’t take the blood from my arm so then tried my hand and as I was sitting up slightly I slowly started feeling faint and had to move to the floor and passed out because she would not assist in anyway possible. There should be a private area for patients with phobias to lie down to prevent this from happening.

The most disgusting hospital and their staff I have ever seen especially Integrated Community MSK Service in that hospital. Their staff and their physiotherapist lost my MRI results and then they discharged me from there and also in their discharge letter they didn't accept their fault and responsibility about the lost of MRI results and then the physiotherapist found another MRI which was about different hospital and different MSK and relied upon that results and wrote the discharge letter even it wasn't belong to them and was for four years ago ,eventhough I asked them to refer me again to another MRI but they refused to do it and the staff in that department are really rude and they treated me really rude and they didn't accept their fault and at the end they didn't do anything for me .They made alot of stress for me instead of treat my pain which I am suffering .This hospital and even different clinic for the eyes were same ,Disgusting hospital and Disgusting staff.stay away from that hospital.

My name is JEE LUAN TAN . I had my cataract op today & the attention from the ward staff were absolutely amazing . They really made me & other patients within my ward feel so comfortable & so relaxed before the operation & even after operation the staff explained about after care was so detailed & helpful . My operation was done by Mr Daren Hanumunthadu who has also done a superb 15 mins job .. no pain during & no pain after operation . A MASSIVE THANK YOU TO ALL OF YOU for all the great job done for me today !!!

Extremely hard to get incontact with the ENT dept. The automated telephone line doesn't give this dept another option to call. I have been trying for a week.I need to change a booked appointment. As I worry if I don't show there will be a charge. Also since covid restrictions have changed. There is only a broken bottle of sanitiser at the desk. No one at reception and most people no longer wear a mask. This dosn't make you feel safe being clinically vulnerable.

Well organized, but old fashion chairs for the waiting room, staffs are helpful and polite

Disgraceful. Lot of abuse there, They're not fully trained either. the nurse try 3 time to find my artery no experience at all

The five stars are for the medical attention received But my issue is how on earth are you ment to navigate yourself around the hospital when starting from the main entrance. There is no clinic location map on display. We followed sign directions at main entrance for day clinic, found lift to lower ground floor, found sign to day clinic but door was locked and the corridors were deserted. Apparently you need to weave in and around the various alley ways and car parking areas permit holders onlyaround the back of the hospital and low and behold there are a whole bunch of various clinics you wouldn't even know existed if you were standing at the main entrance and of course there's no reception person to ask.

Ironic that smokers crowd around the non smoking billboard but that's what its like here. There was double standards here and the staff and patients were quite abusive towards each other. I assume it is like being in bording school here with less ability to get out. Clean ward and nice decor but I assume this is what it's like being put into isolation in prison. The staff missed the point of my being there and did nothing to treat or report an assault on me by an emergency staff member. They had resources to help me in the long and short term but didn't inform me of or offer me the help. I am not the same person and I see they won't take responsibility for failing me in the way they did.

Its nice quiet place were you are able to see opricians, dietition and more. Very convenient for people I think.