dwell

I bought drawers from store in March month.Just before lockdown. i have contacted immediately to return as it was not right fit. I have been advice that i cannot return due to lock down and they will email to inform when store re-open to return in shop. I went to shop retun seeing government guideline that all shops non essential store opened on 4th July.. but, store manager refused to return for unused stuff and said i am late to return so, credit note only the option. Its really disappointing service as guy was not ready to even listen on covid-19 lockdown situation although i have emailed same month of purchase. He didn't give any return proof notes and credit note will be added to your account in 2-3 days if not then i need to call back. No proof of return given on the day ! Not straight forward return using Dwell.although i have been told to wait by their customer service. Think twice before buy as their policy change according to store. Update :i have sent email to customer care as mentioned here. same day but no reply till now. Also no refund generated. Very poor service.

I ordered a small side table to be delivered to the store. The delivery was quick and I was kept informed via email throughout the process. When the item was ready to collect a member of staff called me to inform it it had arrived and I was able to collect it without any delays or issues. The table is good value for money and I am very pleased with the service provided.

We had bought a dinning table from them last year in April.. and already the laminate from the edges and from on end of the BBC table is peeling off- and this is when the table had hardly been used ! When I contacted thr company to repair or exchange the table they simply refused tomdo either saying that it was due to misuse by us! I would never buy another product from them again ... their customer service and quality of products is really bad !!! My dinning table from Argos lasted me 5-6 years and wven then its laminate coveringmin top never came off !

Very happy with the service today Mina Khan was very helpful supplying me with my new furniture would recommend all family & friends to dwell thank you once again. Kind regards Saqib Ahmed

Poor and misleading information provided by store during sale

Nice place but some items are seriously overpriced

creative and modern furniture. prices very high.

good one and friendly staff

Very good staff and service

Really nice modern furniture