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Reviews, get directions and contact details for Matalan

Matalan
"From the day Matalan started back in 1985, to today over 30 years on, our mission has always stayed the same; to provide outstanding value for modern families. We take our time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the lowest price. 12 million UK families each year trust us with their precious family budgets and to provide the range, style, quality and value that enable them to run a modern, happy, family home. It's no surprise then that we were recently awarded a prestigious Gold Award at the Mumsnet Family Friendly awards for the third year running."
Address: 217A Bath Rd, Slough SL1 4AA, UK
Phone: 0333 004 4444
State: Slough
City: Slough
Zip Code: SL1 4AA

opening times

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 11:00 AM – 5:00 PM


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Reviews
Went in around 5:30 today and purposely went to a member of staff to ask if the changing rooms were open as I’ve been caught out before with armfuls of clothes to try on and they end up being shut. She said they were open so I thought - great I’ll get a few items and go straight there. I must have been 2 minutes getting my items and went to the changing rooms to see they were shut. Asked a staff member nearby who was stacking rails who I asked why they were closed and she said “oh sometimes they just close” and started to walk away. I stopped her and told her a staff member had told me two minutes ago they were open. She shrugged and told me to speak to the manager. Found the manager to her rudely stating they were closed. I asked why and she said someone had been sick. I asked if they would re open soon and she shrugged and said “probably not” and walked away. Ended up abandoning 14 items of clothing I wanted to try on. Not visiting here again. The changing rooms are hardly ever open. Why open until 8pm if your staff are less than willing to help customers and you close facilities early? Not impressed.
Good location. Nice parking.Value for money. Good variety.
Called in today at midday. Fairly busy car park but still few spares. Greeted by a realy smart , polite & knowledgeable assistant who briefed us offers available. Browsed around &; picked up few items. Went to checkout where a assistant was to hand to guide us with self checkout procedures. No Ques. Good experience.
. A fantastic organisation! Great customer support from beginning to end of the process. The team are informed and goes the extra mile at every stage. I would recommend them unreservedly. A big Thankyou to the team members who helped my daughter to find her wallet
Huge store with lots of collection of clothes for the whole family including for your home. They’ve got men’s, women’s, children, new born & even maternity wear and is managed by really well behaved collègues who help you with anything and everything. Decent amount of changing rooms with 6 self serving checkouts too. Worth to add, they’ve got a car parking space for over 40+ vehicles and also has a WEBUYANYCAR’s valuation team just outside the store if you wish to sell your car. Slough retail park is just nearby with 5 mins walk which adds to another huge collection of shopping ideas for your entire home and kitchen.
I went in today to collect "my click and collect item". I saw a massive queue. I asked a member of staff by the tills who appeared to be a store manager this afternoon if she could grab my item- she turned around ans said I must wait in the queue which includes any for those who had to do refunds, by served by member of staff and collect an item. I did explain that I had a little 1.5 year old son in the car and no way would he survive this long wait which easily would be atleast 20 minute's. She turned around and said she i still had to wait in the queue and that she was short in staff to even get another member to jump on tills. There was only 1 serving customers a the till and there was atleast 7 8 people in front of me. There is a reason customer have the option to click n collect and matalan got this service wrong. You always have to wait in the queue. Other stores either the queue is short on tills or any member of the staff can just go back to the stockroom and Bring the item for you. I might aswell gone shopping in store then online if I still have to wait such long queue.
I am a vip in this store but begining to hate coming into store now. Customer service is horrible. The manager doesnt value customers. Long queues even if ur just collecting. The layout is completely messed up. No way coming back to this store. If am not valued here why shpuld i shop here.
The layout of the store is very difficult to navigate so u actually have to bypass whole sections to find the tills or both to get round the store .I also found the store was really messy with clothes everywhere on the floor with no staff to be seen ?. As for the bra I was looking for they didn't have or even do in my size and when I did look at the range of bras that came in a dd+ I found they were no where near as stylish mainly just plain t-shirt bras but more expensive then the ones that didn't come in the dd+ range. overall I came away highly disappointed and won't be going back anytime soon .
Big store with large parking space but inside it wasn't very well organised. Sale items were in sportswear section, I was a bit confused. I bought gym wear for good price and with good quality. Edit: I went there again today, noticed that it was very well organised compared to my last visit.
I went today to collect my parcel which was ordered online last week. Firstly, the item was delivered to the wrong store, although I paid extra for the next day click and collect. No contact from matalan online service was made that ordered is delayed or delivered to the wrong store. Secondly, when I went to the store to check if it is arrived as it is now 5 days late. The staff at the store is inefficient, not cooperative, not helpful at all. It seems like they are not bothered, no customer service, no manners at all, no apology for the delayed item. Instead I get a blunt reply from the staff to return the items if and when the store receive them and just buy new ones if I can find it in store. No help offered to check and see if they have the sizes in stock or anything... I have never experienced such a bad customer service in any store. Thirdly, the checkout machines at the till are waste of time. To use those self checkout service, the customer should and must have an experience to work in a retail shop as they are not straight forward to use and mostly all the customers I saw were struggling with them including myself as unfortunately I had to buy the extra school shirts there and then cos I didn't have any other shirts for my son to wear to the school. I'm never going to this store again or order anything online from natakan. Poor service from both online and in store.
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Directions to Matalan with public transportation


Bath Road 140 meters
BR
Leigh Road 160 meters
4
702
Twinches Lane North 240 meters
4
702
BR
Twinches Lane South 250 meters
5
Raleigh Close 420 meters
5

Reviews, get directions and contact details Matalan.

Slough clothing store

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