Dunelm Weston Super Mare

Reviews, get directions and contact details for Dunelm Weston Super Mare

Address: D, WESTON RETAIL PARK, Marchfield way, Weston-super-Mare BS23 3YZ, UK

Phone: 01934 641004

Website

State: North Somerset

City: Weston-super-Mare

Zip Code: BS23 3YZ

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:30 AM – 4:30 PM

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Reviews

To Whom It May Concern,nnI am writing to formally report a poor customer service experience at your cafe.nnDuring my visit, the service provided was inadequate. The staff member who served me did not make eye contact, did not engage in basic customer interaction, and delivered responses in a mechanical, scripted manner. The interaction felt impersonal and dismissive.nnIn particular, Eleanor requires additional customer service training. A minimum level of attentiveness, professionalism, and human interaction is expected in a customer-facing role, and this standard was not met.nnPlease address this issue to prevent similar experiences for future customers.nnRegards,

The fabric and curtains areas are much less than before and so less choice now.  Desk and person available for made to measure curtains and blinds. Didn't visit cafe or other upstairs areas.

Poor customer service. Delivery not arrived. Contacted customer service via live chat who simply passed on the responsibility to their online team via email. Replied to said email and didn’t hear back. Delivery still not arrived 3 days later even tho tracking online says was due to be delivered 3 days ago! Don’t recommend!!

The floor staff in Dunelm are extremely polity and helpful. It’s a pleasure to talk to them.  It’s a shame you can’t say the same about the coffee shop staff who are unable to say sorry when they make a mistake. They also can’t say hello how can I help you or thank you.  They need some customer care training. Politeness  cost nothing. I have visited this store twice and at both visits I have experienced this.

I'm not big on the furniture etc but the café is great, bangin' cakes which they box up if you want to take one home

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Reviews, get directions and contact details for Dunelm Weston Super Mare

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