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Reviews, get directions and contact details for Decathlon Poole Redlands

Decathlon Poole Redlands

About

EUROPES LARGEST SPORTS RETAILER

Story

Decathlon, was established in 1976 (Lille, France). After a decade of growth, the brand expanded into the European market and eventually worldwide with over 1000 stores. Launching in the UK in 1999, Decathlon is now one of the world’s largest sports retailers, boasting 30 stores in the UK and a strong relationship with ASDA. Therefore making “sport accessible to all” by offering best value equipment with great sports advice and services such as 365-days return, bike repairs, free running events etc.

Decathlon prides itself on the developing and selling of its own brands, alongside other recognizable names such as, Nike, Adidas, Garmin and FitBit . Each Decathlon brand represents a different sport or group of sports, ranging from… B’Twin (Bike/Cycling), Quechua (Camping), Kalenji (Running), Domyos (Fitness), Kipsta (Soccer & others Teamsports), Nabaiji (Swimming), Caperlan (Fishing) and many more.

Decathlon stores worldwide, present a strong and unique company culture, reinforced by two values: Vitality and Responsibility.



"Decathlon, was established in 1976 Lille, France. After a decade of growth, the brand expanded into the European market and eventually worldwide with over 1000 stores. Launching in the UK in 1999, Decathlon is now one of the world’s largest sports retailers, boasting 30 stores in the UK and a strong relationship with ASDA. Therefore making “sport accessible to all” by offering best value equipment with great sports advice and services such as 365-days return, bike repairs, free running events etc.Decathlon prides itself on the developing and selling of its own brands, alongside other recognizable names such as, Nike, Adidas, Garmin and FitBit ."
Address: 5 Redlands, Poole BH12 1DN, UK
Phone: 01202 406652
State: Poole
City: Poole
Zip Code: BH12 1DN

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 8:00 PM
Sunday: 10:30 AM – 4:30 PM


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Reviews
I cannot praise Patricia at Decathlon Poole enough for her exceptional dedication to customer service. Recently, I was searching for a product that was out of stock nationally, and Patricia went above and beyond to assist me. She took the time to search for the item in other stores and made every effort to locate it for me. Her proactive approach and commitment to helping me find what I needed truly amazed me.nnWhat stood out even more was Patricia's efficiency and customer-driven attitude. Despite the challenges of sourcing the product, she ensured that I was kept informed every step of the way. When the item was finally located, she promptly contacted me, allowing me to pick it up without any hassle.nnHaving visited numerous Decathlon stores across Europe, I have never encountered such exemplary customer service. Patricia's professionalism and dedication set a high standard for all staff members. Her willingness to go the extra mile and prioritize customer satisfaction should be recognized and celebrated as a shining example for others to follow.nnIn conclusion, I extend my heartfelt appreciation to Patricia for her outstanding service at Decathlon Poole. She exemplifies the best of what customer service should be, and I am grateful for her exceptional efforts in ensuring my needs were met.
Happy and more than helpful staff made our visit pleasant and easy. We will return in the future as it seems no question is to difficult, and the staff genuinely seem like they want to help. Top job guys.
From the moment I made an enquiry online to the moment I picked up my repaired bike, cycle repairs manager, Chris, was outstanding. Kind, informative, caring, knowledgeable, patient, skilled and just an all round top guy! Thanks so much mate. Long live you!
Purchased a folding power rack from this company as the seem to be the only ones selling one that folds flat, love the rack and everything about it and can't fault it or the delivery, however, stupidly I arranged help to have it built and installed and I built it all and it wasn't until the end I realised the pull up bar was missing. So when I contacted them to explain and see if I can get a pull up bar that was missing.....there response was unfortunately as a company tou.can only send it back wait for a refund and then purchase again, I explained its already built and that would coat me more getting it dismantled and then rebuilt again but they still wouldn't budge and there only solution is return the whole rack rather than open another and have a bar that's missing sent out. I find this really infuriating, it's a waste in time & effort, cost of shipping another whole rack. So at the moment I'm left with a rack that I can't get a Bar for and will have to source elsewhere.nI even asked if I could purchase another rack take the bar out and then process the return at least that way it saves dismantling the whole rack and the return would still be nicely boxed but they even refused that I think I'll have to go to a local fabrication shop and get a pull up bar made.nnSuch a shame for something so simple that people can't see common sense and solve a problem easily without making it so difficult!
Always find the staff helpful here, products in general are of good value and you get some real bargains.nnSpecial shout out to Chris in the workshop today who was of massive help, high class customer service, highly recommend.
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