Cargiant

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About

Officially the largest car dealership in the world, we are unbeatable on price & choice and make car buying hassle-free by stocking up to 8,000 cars across a range of makes and models all in one location, many available to drive-away the same day.

Story

Over the course of 40 years we have helped nearly 1 million people driving away in the right car at the right price.

We provide an unrivalled breadth of range and choice and when it comes to price, Cargiant is rarely beaten.

Each of the 10,000 cars on our site has been checked to ensure there’s no finance outstanding and they haven’t been stolen or written off.

Our specialised workshops use the latest diagnostic equipment and expertise to rigorously check all of our cars so you can be Cargiant assured they are ready for sale.

Making it Easy, Enjoyable and Interesting!

With so many factors to consider, buying a car for many people can seem overwhelming and daunting.

Whether its selecting the make, model or the specifications through to the economy, engine size, fuel type or insurance group, we can support you through the process from start to finish.

When it comes to budget, we offer a range of market leading finance options, so you can pay in affordable monthly installments which suit you. Even if you have a bad credit history we may still be able to help you, simply ask one of our friendly finance team for more information.

If you’re looking to part exchange your current vehicle, we offer no obligation free valuations that are valid for seven days and we can also help you sell your car.

Our heritage and experience have enabled us to develop market leading systems and programmes to ensure that the car buying process doesn’t feel exhausting, but remains exciting, enjoyable and interesting!

We’re Award Winning!

The Cargiant team are dedicated to delivering a great same day driveway experience – that’s why we’re award winning!

Our awards Include, the Motor Trader Industry Awards Best Car Supermarket of the Year, Car Retailer of the Year Award and Used Car Awards from Car Dealer, to name but a few.
Plus, we’re proud to be number 1 in the Motor Trader Top 50 of Independent Dealers.

And if you need additional assurances of Cargiant’s credentials, just listen to our customers - they rate us 5* across Trust Pilot an Independent Review site and on Cargiant’s social media review channels. Honest John have endorsed us as a Car Supermarket Highly Approved Trader.

Looking for a new Career?

The evolution of Cargiant has always been driven by a team approach. This means we are able to provide integrated teams of experts throughout the customer journey.

Dedicated to delivering a great experience in every area, from customer services roles, mechanical and body shop technicians, through to car sales, developers and business analysis, when it comes to your career we may be your perfect next move.

Visit cargiant.co.uk/jobs for more information on our latest vacancies and to see how you could become part of our award winning team.

Mission

Our mission is to continue to be the industry leader in used car retail. Offering the best choice, value and service to our customers.

Products

- Up to 8,000 used cars, all in one location ready for same day drive away
- Free Valuations and part exchange
- Flexible Car finance
- Mechanical Breakdown Insurance
- 5-day drive away insurance
- Supagard Interior and Exterior car protection

"Cargiant is the World’s Largest Car Dealership!In 2007 we were officially pronounced the world’s largest car dealership as per the Guinness World Records with over 35, 708m2 of showroom space.The Cargiant team’s focus is always on helping customers find the best car at the best price – GIANT choice and GIANT savings!In one trip to Cargiant our customers will find the largest choice of makes and models up to 8000 cars and 36 brands - the vast majority of which are available for same day drive away.Our team of Cargiant buyers are constantly on the hunt for the best price and choice across all makes and models – they’re smart shoppers and compare thousands of cars every day to get our customers the best price and the best choice."

Address: 44-45 Hythe Rd, White City, London NW10 6RS, UK

Phone: 020 8969 5511

Website

ku.oc.tnaigrac@laicos

State: Greater London

City: London

Zip Code: NW10 6RS

opening times

Monday: 10:00 AM – 10:00 PM
Tuesday: 10:00 AM – 10:00 PM
Wednesday: 10:00 AM – 10:00 PM
Thursday: 10:00 AM – 10:00 PM
Friday: 10:00 AM – 10:00 PM
Saturday: 9:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Avoid like the plague, look at recent reviews. Its not worth coming here if you buy a car here with issues which is likely because they've proven they dont check cars. Check recent news. You are out of luck. Sold me a car with multiple body panels repainted and with paint and lacquer peeling. Disgusting business practices, charge an extortionate admin fee. My car on pickup didnt start, whats worse is it was sold with an electrical issue which Cargiant refused to compensate for time, money and energy used to get it fixed.  Please do yourself a favour, come here see if you like a car and test drive them and buy elsewhere. Cargiant reply to reviews about emailing their social team and so and so and dont even respond to them. No after sales, no checks you are better off buying private and saving money.

I’m shocked and disgusted at the way I was spoken to on my visit this weekend. I was treated appallingly on my visit to CarGiant. The worst customer service you can imagine. The “manager” Ali wouldn’t give a last name was disrespectful and rude and asked me if I “was out of my mind” when I questioned his extraordinarily bad attitude and disrespectful manner. I had simply asked for written confirmation that my reservation fee would be refunded as the Mercedes I had placed on hold was riddled with damages unlisted on their website and only seen once I’d come to view the car. How embarrassing to even have a car in that condition on their forecourt!! He refused to help and said it wasn’t his problem and I would have to call the online sales team instead. I did call the sales team. I was placed on hold for a ridiculous amount of time before getting only verbal confirmation of the refund. I waited for written confirmation in an email which didn’t arrive. He and his supervisor came out of the office to shoo me away as I was on the phone loudly and upset of course to a friend talking about my bad experience and obviously it doesn’t look good for business! I was finally given the written confirmation of a refund only because it was clear I wasn’t leaving until it’d been issued. The manager’s supervisor had to do it. It took him mere minutes. A shame that wasn’t done in the first place and a shame they didn’t help, but instead Ali giving me nothing but rudeness from the start. Such a shame as have bought from them in the past with little issue. Obviously… NEVER AGAIN! I would not recommend these guys. Rude and they clearly need to brush up on their customer service training. Avoid!!!

Went here today with sole intention of purchasing and driving home in a car. My husband walked round in the rain, found the one he wanted and went back in to discuss payment. Sales guy suggested wrong pricing on the vehicle, provided a website print out and refused him access to a manager. Very disappointed with this experience and feel a conversation to discuss their error and impact on us would have been beneficial for all concerned.

I purchased a BMW 2 Series Active Tourer and 7 days later there was a Drivetrain error on the dashboard.  Please be advised that the aftersales care is horrendous and if an issue occurs either way you will need to take the vehicle back to Cargiant.  This is so they can check the vehicle themselves and they only offer a repair in-house.  In my case, I was told to take the vehicle to Kwik-fit and when I got there was told by Kwik-fit that they do not have a trade account with Cargiant.  I was able to take the vehicle to BMW directly which was what Kwik-fit also advised based on the fault with the vehicle.  The total repairs quoted by BMW was £1805.08.  I decided to "reject" the vehicle and please be aware that the process of rejection is time-consuming.  Cargiant is always fully booked for about 3-4 weeks, this meant I was still with the same vehicle and not driving it due to the problem, as well as losing out on insurance and road tax I've already paid.  Credit to Cargiant for paying for the inspection with BMW £160; however I was left with a car that wasn't safe to drive for 4 weeks.  When it came to receiving my refund, I was told I would get the monies within 48 hours, this was not the case so I called again.  The person I spoke to then told me, I would need to wait till Monday a further 5 days which I refused and the money was then sent the same day.  The vehicle is now listed again on their website.

Bought last car at this place few years ago and my previous one also. I had few minor issues they resolved with no problem. Recently went again and was looked after by Ibrahim G - he was super great, very knowledgeable on cars generally - you can tell he’s passionate, super informative etc really helped with what I want. Great service - will be back again

Best place for buying second hand cars and they got good range of cars of most brands with servicing, finance, insurance features. They are professional in this field with good technical teams. Liked the range of electric cars over here.. before purchasing an electric car make sure you applied for a government grant encouraging electric cars in UK.

The Overall experience with Car Giant was Good, staff are welcoming and friendly, they give you space to make your decision, no pressure to buy anything.  The whole process of buying a car with them, is very easy and painless, they talk you through every step. The only complaint I have is that, the cleaning / prepping the car for collection was not as good as it should have been, there were marks left all over the plastic internal trim, the windscreen had smear marks on the inside, which made it fun when travelling home, after collection on the motorway in the dark.  Better quality control is required. My other complain is that the test drive is so short, you drive down the industrial estate and back again total 4 min, I would have liked to have gone further, to properly test the car. I have used Car Giant 3 times over 15 years, you know what you are getting with them.  There is no haggle or wiggle room with the car, you see a car, you like it, you drive away that day, simple.  Would I use them again yes, they have a lot of selection, of cars which are constantly changing.  They are worth a look and see.

Excellent service from start to finish. There was no pressure at all, I was given plenty of time to decide as there was a lot of choice. I test drove about 4 cars and I was made to feel welcome. Nothing was too much for them. They were recommended to me by family and I'm extremely pleased with the service and the Car is great too.

Do not buy from here. You are wasting your time and money as well as undue stress. I bought a 67 plate Mercedes’. Turned up to pick my new car up - absolutely filthy! As soon as I left the forecourt the service light came on. Took the car to get serviced a week later… garage found issues with the car that should have been picked up on when Car Giant perform their checks prior to you picking your car up. Unfortunately it’s very clear these checks aren’t performed and they lie! 2 weeks after picking up my car I was driving home from a weekend away when we broke down. The electrics in the car failed. I had no indicators and no power steering. When I advised the after sales team they said I can get my car towed back home I was over 60 miles away from home and they will pick up the car a week later to take to the workshop to see what the issues were. When I asked them pay for the  to cost of a hire car because I had no transport in the meantime due to their ridiculous turn around time they said it wasn’t up to them to help. The After sales team are rude, don’t care and are unhelpful. They honestly couldn’t care less about you or your situation. Car Giant sell cars that are not fit for purpose and I hate to think how many dodgy cars they have sold. DO NOT BUY FROM HERE

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