Budget Car & Van Hire Portsmouth

Reviews, get directions and contact details for Budget Car & Van Hire Portsmouth

Address: Portfield Industrial Estate, Airport Service Rd, Portsmouth PO3 5RX, UK

Phone: 0344 544 7593

Website

State: Portsmouth

City: Portsmouth

Zip Code: PO3 5RX

opening times

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed

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Reviews

Very polite staff who guided me through the process quickly. Decent van and the cheapest I could find to drop off elsewhere.

 8 years ago (29-09-2017)

Sent this email 3 time and called they have never got back to me 
Dear Sirs,
I am writing to you regarding the above reference number. I recently rented a car for the date of 18th May-22nd May, when arriving to collect the car I was told that there was going to be an extra £200 on top for a deposit? I was not advised of any extra payments previously. I have rented cars from other car companies before and they take a £1 deposit from your card so I had to cancel the car after paying out for a taxi to get me there. I had to loan a car from a family member as I only own a works van. I didn't feel that your staff were very helpful in explaining why I was not advised about this extra payment before and after looking through the terms and conditions it is not clear or neither states an amount of £200! If this had have been the case I would have gone with another company. I was told I would receive a refund within 7 days it has now been 11 days since speaking to your staff to which I still have not had a refund. You really need to make it a lot clearer when customers rent your cars about this added payment, your staff at the rental office even said themselves that a lot of customers come in not realising that they will need to pay out another lot of money.
Please advise asap
Kind Regards
Lee Moorman

      
      
      
 8 years ago (03-07-2017)

Good friendly staff, very easy to hire

 7 years ago (22-03-2018)

The worst customer service. Rude and patronising. Can ONLY pay by credit card. Can ONLY pay deposit by credit card. Extremely slow. 5 staff members chatting, one serving customers. I've used many van and car hire places, this place is really terrible. All I wanted to do was cover the deposit for my sisters van hire and the only way it was possible was to pay an extra £12 on my CC, become the main driver and add additional driver. And the van they gave us had a massive crack in the windscreen!
 Avoid this place!!

 8 years ago (21-03-2017)

The process of getting a vehicle is really easy. The staff is really good and polite. I had no issues at all with them. 

 9 years ago (24-01-2017)

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Budget Car & Van Hire Portsmouth

Reviews, get directions and contact details for Budget Car & Van Hire Portsmouth

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