Europcar UK Ltd

Reviews, get directions and contact details for Europcar UK Ltd

"Welcome to Europcar Portsmouth car rental agency!Friendly service, new cars and competitive prices are part of our daily offer.Whether you want to hire a car for business or pleasure, whether you need a car city, family or luxury car, a van or a truck, Europcar has the rental vehicle for you.Car and van hire is simplified with Europcar’s online booking on our website or app. Collecting and dropping off your vehicle has never been easier.Enjoy your ride!"

Address: A Highgrove Industrial Park, Portsmouth PO3 5QQ, UK

Phone: 0871 384 9900

Website

State: Portsmouth

City: Portsmouth

Zip Code: PO3 5QQ

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Reviews

I have hired a car over the website , they charged me £207 I have planned my day and week for work , and they shortly cancelled my booking , now I have my money taken out which will be back on account in 10 days and no car ? How can they do that?, this is so inconvenient the lady on the phone not even apologised just said I’m afraid you can’t have a car, it is so frustrating, she told me I will not be getting a car and I need to move on, and just hung up on me. How they can treat their customers like that? I’m dealing with a business under the brand name EuropCar and some women taking everything personally like I’m hiring a car from her personally her name was Anna I’m so disappointed with such service I will be making formal complaints to issue me compensation as I lost thousands of pounds due to this.cancellation! They not even offered me any alternative and still have my money! Never again !  ABSOLUTELY SHOCKING CUSTOMER CARE!  I would rate 0 star if I could.

Good service although the car was dirty inside and out when I collected it.

Avoid at all costs, total scam! We've rented a car during Christmas and was given a faulty one, that had a puncture repair. Next day when we were suppose to meet our family for a Christmas dinner we noticed a flat tire, had to call RAC and waited 3-4h to repair it so that we can return it the next day for a replacement. The branch did not have a replacement car and we were promised a full refund for inconvenience caused. We still have not received a refund, went to the branch couple of times, they look into your eyes and lie that they are issuing it now. Even the head office is telling the same story. We've been robbed by this company. Awful people in the branch, will avoid at all cost.

Wouldn’t recommend. They didn’t have a car ready for me and I had to pay for an upgrade just to leave with a car that day. seemed to be just giving away cars Willy nilly, very likely that I actually took the car of someone who was expecting it later that day. I was offered a ‘combo’ car which I refused  and then 5 mins later a physically impaired customer came in and took that car which was very clearly reserved for them.  The lady serving me told me to my face that the Toyota Corolla I was going to take not even the car I had booked in the first place, I had booked a crossover style car and the gearbox wasn’t even the type I had booked was overdue a service so I couldn’t take it and they had no car for me. This then lead to me paying extra for an upgrade to a VW Tiguan just to leave with a car there and then which was an additional £72.  Thought maybe it was just an off day for this branch but after reading the reviews it seems that’s not the case. I’ve emailed customer services whilst I was on the rental and a week later I’ve still had no response.  The staff were nice enough and the car was immaculate but the fact the car I had originally booked wasn’t there for me irritated me in the first place. A simple phone call earlier in the week wouldn’t have gone amiss to inform me that the car wouldn’t be available and I could’ve booked with an alternate branch. It leaves me wondering what would have happened if I wasn’t willing to or even couldn’t have afforded to upgrade, would they have turned me away? Seems so. And I doubt I would’ve got a refund any time sharpish.  Only giving 2 stars as the staff were really nice and the car was spotless

Would not recommend. Hit with additional charges, car was filthy, dents, scratches, was given without a full tank. Clearly not checked before hiring it out again.

Be carefull, contrary to most other companies and what the generic europcar booking terms says, they will refuse non-uk driving licenses.  French in my case  They voided my online booking on the day and I had to find another company with no notice. Thankfully there are other great local rental companies around.

Absolutely unbelievable shamed car rental service.  This cannot be europcar representative.  Had reservation, but didn't have car for me,10 minutes inside office and no one talked to me,had my self to call lady in back office because I was Absolutely ignored,  Ruin my day as I had plans to visit friends.  As a professional in rent a car service I had never seen anything like this.

I had the worst experience with Europcar in Portsmouth. Never book with them again. When I arrived to pick up my car, the girl attending just ignored my presence because she was leaving and didn't told her colleague I was waiting. When I call the girl in the back office, she didn't apologize for not noticing me.  She told me although I had a reservation they didn't have the car for me. The worst costumers service ever.

We made a reservation for a car the day before and even paid some money and then we showed up and they had no car for us. Apparently a reservation that we made was cancelled, but we received no notification about such cancellation. Because of this we ended up pretty much stranded in Portsmouth of all the places so you know, that wasn't the greatest experience of my life.

Very friendly and professional staff. Sadly the car had an overpowering smell of cleaning product or air freshener which hung around for the 3 day rental period and contaminated my clothes and bags.

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