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Abbey Medical Centre

  1. Reading
  2. Berkshire Doctor

Reviews, get directions and contact details for Abbey Medical Centre

Abbey Medical Centre
Address: 41 Russell St, Reading RG1 7XD, UK
Phone: 0118 957 3752
State: Reading
City: Reading
Zip Code: RG1 7XD

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
The doctor and nurses are great. But the have the worst reception one lady absolutely rude and awful woman. Called as a new patient and needing to have an appointment as had the most unpleasant conversation with the receptionist she was extremely rude woman. It's totally unacceptable. AND I GET DOCTOR APPOINTMENT AFTER A 5 DAY LATERS. Because of absolutely rude awful woman that is Mrs nigude...
Egoistic Rude practice manager New to area ; Came in early for my new patient appointment as family. We waited outside for 10 minutes, got entry 5 minutes past my husband's appointments to which they start claiming that they won't check him. Mrs nigude was very rude to us and keep on insisting that she won't check both of us. When presented with evidence she reluctantly agreed but was rude throughout the appointment. Making me guess my decision to register with.
Called with concerns was told I would be referred to the hospital, 3 months and nothing. Called back to ask what was happening I was told there is a waiting list. Waited another 2 weeks and called. Only to be told that I have to go and make an appointment at the hospital myself I am extremely upset with the misleading information, just to top it off reception has not logged any correspondence of my phone calls but Called me to make an appointment to fill out a form to go to the hospital. Worst experience
The doctor is very helpful and professional, but they have the worst reception lady. She was absolutely rude on the phone, not hearing even the urgency of my issue and wanted to hang up immediately the call
I had great appointments with the doctor, both in person and on the telephone. It was easy to get an appointment when I needed one.
The receptionist, who has lived in the area for 40 years, was rude and deplorable. We could not understand her at all. Her English could use some improvement, especially as she is responsible to help patients understand the process of registering to the surgery. This lack of professionalism is despicable. The doctors at the surgery should find new receptionists. People deserve to be treated with respect and dignity.
New to the area and was a little nervous joining this surgery after reading the reviews. In comparison to my London GP it's amazing the reception team answer the phone within two rings!!! The first receptionist I spoke to was really lovely and friendly. Met her in person and was even more helpful. Kind eyes. The second receptionist has a very harsh voice and overall seems to have a negative energy with everyone and Im not sure she even realises. More of social awkwardness. She did annoy me but female GP more than made up for it during my health check. Following that I've had a few phone calls with another receptionist, who was very businesslike but I don't mind that every call was brilliant and she was very helpful and got me appointments within a week. non urgent and answered my questions. My second appointment a different female GP was equally lovely and kind. Didn't feel rushed and she listen. The 4th receptionist did knock during my examination but didn't wait for a reply and almost walked in. The GP was extremely apologetic and I wouldn't have even mentioned this on here, if the receptionist hadnt been a little rude when I went to speak with her. She seemed busy but still she doesn't match the high service the other 2 receptionists gave first and phone so, half and half on the reception team and both GPS, I really liked. I've given a detailed review as I feel give credit when credit is due and the reviews on here almost made me look elsewhere. Maybe that's why it's so quiet?
Called as a new patient and needing to have an appointment as am on a repeat prescription and had the most unpleasant conversation with the receptionist. She was extremely rude, and unaccommodating to my concerns.
It's totally unacceptable what is happening to me yesterday , I wake up with a swollen face , It was 9 o'clock in the morning I decide to go to the doctor in person and not to call first because I was very worry, I new was some sort of infection but not sure. Anyway arrive there about 9:30 I spoke with the receptionist and the lady take all my details and she said the doctor will call me, wich he never did basically. I waiting the phone call until 4 pm and I decide to go in the hospital wich I have to say they sort it out very quick. I sporadically use the doctor and when I need they not there, it seems they don't care particular from the the reception with their attitude, I will definitely change this doctor and I don't recommend to others. It's 0 stars
This good review is written in April 2018. I have been a patient at this clinic for 4 years. The doctors and nurses in this practise have all been highly professional and very willing to refer when requested. I see Dr. O. Apart from the young receptionist who is very helpful, the receptionists can on occasion be less than helpful. The practise Manager, referred to in other reviews I agree, gives the practise a bad name. This is most unfortunate as she is te 'face' of this hard working practice. I would like to thank the Doctors and Nurse at this practice for their kindness and excellent service.
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