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Reviews, get directions and contact details for Vue

Vue
Address: Castle Mall, Norwich NR1 3DF, UK
Phone: 0345 308 4620
State: Norfolk
City: Norwich
Zip Code: NR1 3DF

opening times

Monday: 10:00 AM – 3:00 AM
Tuesday: 10:00 AM – 3:00 AM
Wednesday: 10:00 AM – 3:00 AM
Thursday: 10:00 AM – 3:00 AM
Friday: 10:00 AM – 3:00 AM
Saturday: 10:00 AM – 3:00 AM
Sunday: 10:00 AM – 3:00 AM


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Reviews
The cinema was clean, had quality screen and sound. Very comfortable, adjustable recliners with spacious legroom. We were sitting for over two hours and we all felt very relaxed the whole time.nnGood location as it’s in the shopping centre or you can walk in via the street.nnWe booked online via our workplace discount.nThe staff were lovely too.
we loved the seating and great place to relax in front of the big screen, I love that big screen. I would like that at my home, playing game consoles on the big screen in the living room. my other half said nope. LOL!!! but She loves it too.
I ordered tickets online for my daughter and her friend. I chose Thursday, however the page must have refreshed and took me back to the previous day Weds so when they arrived at Vue, they were turned away saying the tickets were the wrong day.nThey are two 12 year old girls with no where else to go, could have been easily resolved at the desk as an accident.nInstead, I had to leave work and calm my crying daughter, then pay for another lot of tickets, and get a refund from customer services over the phone for the previous tickets.nAbsolutely ridiculous and the girl on the till treated me like I was an idiot!
Went there a couple days ago. Pricey but very comfortable seating, faultless watching experience, lacked the stray popcorn and sticky floors of so many cinemas.nnIn particular, one guy working the front counter was exceptional. I don’t think I asked his name but he was mixed race I believe, young with dark curly hair, working the desk on Wednesday just before the last showing of Nosferatu. Just a stand-up guy, checked the dietary requirements of all the foods for the vegetarian with me and was polite to a T. Very good service; will definitely attend again.
I am incredibly disappointed and frustrated with the Vue Cinema at Norwich Castle Mall. My friend, who is physically less able and uses crutches, and I went to see the 12:30 showing of the new Captain America film today. When we booked our tickets, we specifically asked for seats at the top of a row to avoid stairs, and were assured that Row A would be suitable. This information was completely WRONG. Upon arrival, we discovered that Row A was at the bottom of a flight of stairs, making it completely inaccessible for my friend. This caused significant inconvenience and distress. We had to ask staff to help us find alternative seating, which thankfully they were able to do, but it meant we were separated from the seats we had booked and the whole experience was tainted by this initial, and frankly, negligent misinformation. I strongly advise anyone with mobility issues to avoid this cinema, or at the very least, double and triple check any seating information given to you by staff. The inaccurate information provided at the ticket office caused a huge amount of unnecessary stress and nearly ruined our trip. This is simply unacceptable.
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