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Trust Group UK

  1. Stourbridge
  2. Stourbridge Car Dealer

Reviews, get directions and contact details for Trust Group UK

Address: Millennium House, Audnam, Stourbridge DY8 4AH, UK
Phone: 01384 397600
State: West Midlands
City: Stourbridge
Zip Code: DY8 4AH

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: Closed

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Reviews
Brought a 4 year old VW Polo two weeks ago and we are really pleased. The service from Ashley Hodgkins was excellent, from arranging a test drive to purchasing the car. Loved the little video messages and follow up call to check we were happy with our purchase. Would highly recommend
We had a text from the untrustworthy group reading. "Your vehicle is pending some maintenance work. Please call or book in online." So the car was then booked in. Turns out that this was just a marketing ploy and there was not something that had to be done at all. So we wasted 3 hours travelling and the cost of a hire car. To my mind this was all just a scam. I will never deal with untrustworthy group again to the point it has point me off owning a VW.
We used to take our VWs to coach craft in Willenhall ... where the service and customer care was excellent....they unfortunately were closed down by the Johnsons VW group a few years back and their local branch is based in Birmingham bit too far for us. But our experience of VW Stourbridge service team was Simply awful... my wife’s car was running perfectly fine until we brought her car into this so called VW franchise. £273 for a minor service for a car that was running perfectly fine .... service detected faults in suspension so further £463 paid out. Bare in mind we had not issues with the car at this point but for peace of mind we decided to follow their advice. So 2 months later, engine management light comes on ... phone them up to discuss but very uninterested ... no after care skills at all! If someone has paid over £700 on a service the least that a company can do is listen to the concerns of the customer and ask them to bring the car in for a check over and reassurance ... nope ... I quote ‘sometimes sensors can be knocked during a service ... it’s probably that’..... simply awful customer service! My first and last service with this VW franchise and going forward I will stay away from this ‘DO NOT’ Trust group altogether... I suggest you do your homework before booking your car in!
All I can do is give you advise, the Stourbridge branch are not to be trusted. Mainly the service department, basically over charging Wolverhampton branch quoted less and under delivering with customer service . I've had problems with this branch before with my wife's car, BUT I gave them a second change. I suggest the Dealer Principal actual takes note and perhaps, gets some tips and training for his staff from the Wolverhampton branch.
Today finished a 5 year service plan and discovered they charged £1.20 per direct debit that equated to over 6% of what I paid. The invoices they gave me for serving and mots did not include VAT in the 'total cost owing' so the balance repayment I was expecting did not turn up. Had I realised the true charge I would have cancelled the plan. DO NOT UNDER ANY CIRCUMSTANCES do business with this Group !!! The review will not let me post with no stars hence the 1 star rating.
Be very careful in dealing with this organisation. They hide behind terms and conditions which they do not make you aware of, unless asked and their approach to customer serivce is beyond appalling in my experience. Had the misfortune of dealing with their sales team who treated me with utter contempt. Needless to say, I am not buying a car from them.
Absolutely brilliant service , purchased a car from them no pressure at all fabulous customer service , I’ve never felt so comfortable walking into a place and never being hunted by salespeople trying to sell sell sell , Emma the sales executive was more than helpful we felt at ease also the manager mark never pressured us into anything Thank you guys would definitely recommend 100%
Recent service carried out to Polo. Thanks to Ben for no nonsense good old fashioned customer service. Work completed on time and to quote. Thank you.
One word ATROCIOUS ! I would not recommend this company to anyone wanting a VW. A relative of ours worked with the Trust Group and I was shocked to hear some of the stories.
Used to be ok but not anymore make sure they do what they say they are going to do
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