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Topps Tiles Broadstairs

  1. Broadstairs
  2. Broadstairs Hardware Store
  3. Margate Store

Reviews, get directions and contact details for Topps Tiles Broadstairs

Topps Tiles Broadstairs
Address: Margate Rd, Broadstairs CT10 2PR, UK
Phone: 01843 871134
State: Kent
City: Broadstairs
Zip Code: CT10 2PR

opening times

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews
So impressed with service from Westwood cross store. The team have helped me find the perfect tile, been helpful with samples a and even refunded me when tiles went into a promotion. Thanks gents for your friendly support 😉
10 years ago (04-10-2016)
We placed a large order of tiles and other items with this particular branch in Broadstairs and found the staff to be friendly, efficient and spontaneously gave us advice and discounts.. They are approachable and professional, we would recommend this branch and products anytime. Thank you.
10 years ago (21-05-2016)
I had rather a lot of money to spend on my house and started with my kitchen. I opted to make a purchase of tiles for my floor and awaited my delivery; when it didn't arrive as expected, I called the office concerned who told me that a delivery service wasn't included. I explained my position whereby Topps arranged a delivery. This was acceptable, until I realised that I had made an incidental purchase on the net, of one soap dish to further extend my project a little. This was an item which was out of stock at the time. As my project progressed I was in need of some more floor tiles for my bathroom, which, again I ordered from yourselves over a host of other suppliers available. I am very happy with both purchases of floor tiles, however, after my builder had finished and left for the last time, I proceeded to clean my new bathroom floor as they are supposed to be a gloss tile. On closer inspection I found that all of the tiles are in fact gloss except one which seems to have a dull bloom about it. My builder hadn't noticed it, so I tried to rectify it myself without success. I hasten to add that I didn't use any products as I wasn't sure if that was appropriate or possibly ruin the look altogether. It couldn't look worse. I decided to call the office to query the phone call I had received a few days earlier saying that the soap dish was now ready for collection. I don't drive, so this was out of the question as I live over 15 miles away. I told Topps to cancel the order and refund to my debit card, to which I received the response of; Topps won't actually do that, ie refund my money, and that I can deduct it from my next order. Apart from the fact that I have now completed my whole project, Topps would be the last place that I would entertain for tiles or anything else for that matter. I shop exclusively digitally and this is because I am disabled, as I explained to the gentleman with whom I last spoke, upon which he suggested; in light of me being disabled and a non-driver, that he would put a refund in place. I wonder if he is patronising me? I feel that the service which I have received is rated so low on my scale it doesn't even score 1, and for the reasons listed at the bottom of this email In Topps favour, I received a call from them to inform me that my long awaited soap dish is in stock, to which I replied that my project is finished and the item is now academic, but thanks for the contact and this is where the LACK of service resides fuelling my exasperation I hope my email makes sense despite it's muddled style, but it came free with my condition, being MS. Let's move on to the initial delivery of tiles for wall and floor; This delivery was made by an independent company, who's drivers were not prepared to take my tiles to my rear entrance where they would be safer than on my open plan front lawn and my builder wasn't due till the next day. At this point I am losing hair as well as sleep. On delivery of the second floor tiles and after a phone call from my builder placing the request, a discussion took place where as we had quite a lot of surplus tiles for the ground floor Topps would take them back. This return didn't happen, what did, in fact, happen was instead of a dozen each of plain black and plain white gloss tiles, I received 18 white and only 6 black, you took a call regarding this, and this was the result; you sent 6 more black but failed to pick up the excess white tiles which I still have in my possession taking up space, where it was the delivery driver's responsibility to ask for them as they should have been on his work list and not for me to remember. This is the general style of operations which I have experienced over this whole business.
14 years ago (21-06-2013)
Deliberately added extras not requested onto my account. Major issue when asking for them to be removed. Overall terrible service Will never use again
12 years ago (24-03-2015)
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