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Thornley Street Surgery

  1. Wolverhampton
  2. Wolverhampton Doctor

Reviews, get directions and contact details for Thornley Street Surgery

Thornley Street Surgery
Address: 40-44 Thornley St, Wolverhampton WV1 1JP, UK
Phone: 01902 688500
State: West Midlands
City: Wolverhampton
Zip Code: WV1 1JP

opening times

Monday: 8:00 AM – 6:30 PM
Tuesday: 8:00 AM – 6:30 PM
Wednesday: 8:00 AM – 6:30 PM
Thursday: 8:00 AM – 6:30 PM
Friday: 8:00 AM – 6:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
The quality is very low, I do not recommend it at all. Last week, I was very sick after the doors were closed on Monday morning, so I called to make an appointment with a doctor.she said we don't have intepiter She argued with me and told me that the doctor does not understand what you are saying. I said, "Then how do you understand what I am saying?" and she did not give me time. My situation got worse this week, I called again on Monday, they said we don't have a translator, we don't have an appointment in person, finally they insisted on giving me a phone appointment. The quality of their work is very low. If I were an English person, I would have sued them and asked for compensation.
Staff is rude and don't even listen you what you trying to say they just telling you that you are wrong and want to hang up the phone. Im here for 3 years and until now I couldn't see my GP for a first time, there was always issues with something. Definitely low quality of support and you wont get what you want from here. You start call at 8am and they just hung up the phone in 15 min. After they says it's fully booked and it's your foult and the phone was hanged up. You can die and they don't care about you... not recommend at all and will be changing my GP as well.
I Called at 8am this week to have an automated message saying no appointments. Too scared to risk hanging up and being unable to get through again I held on for 17 minutes. By the time I got through, no appointments left. No surprise there. The system is more than flawed. The tone of some receptionist is horrible, blunt and always ready to shut me down and say what they want you to hear. I get talked over when they should really listen. I know there are patients who can be rude but maybe it's because they always get spoken to on the phone in an unfriendly or belittling way. Are patients just a massive inconvenience to you. It certainly feels like we are. If you always feel like you're having to deal with rude people and patients feel like they are always dealing with rude receptionists then something needs to change, and an automated or on line service isn't it. The elderly must surely be dying at home uncared for. Please do a better job. Get rid of that rubbish Babylon system. The Doctors are lovely, they listen and I've always felt respected when either me or my husband have had a phone call or an actual face to face appointment.
Thornley st surgery is ideally located in the City walking distance from bus station, Broad Street and University. Its handy when you work in the city. Covid had caused difficulties with appointments.
Worst surgery in Wolverhampton. The receptionists are so rude and unprofessional. Stay away unless u want to be dealt with like a child. Don’t dare stick up for yourself or they’ll remove you from their list. Place should be shut down. So slow and unprofessional inc Dr Stone, Julia Freeman, Jackie and Alisha to name a few. STAY AWAY!
The reception and doctors was rude with patients,I do not understand why you speak with patients like that if you do not know there is a GP and your job is empathy and sympathy and that is a lesson for first day in university for who is work for NHS.
Attended on time for a face to face appointment with the GP to be told a mistake has been made and the appointment was cancelled by another member of staff this is not the first time this has happened, I was not informed of this via telephone/post and was spoken to by the usual rude and condescending receptionist AL telling me nothing can be done, they can't arrange another appointment and to call in at 8am each morning which is a waste of time because you can never get an appointment this way and they've not got any online either, was told in a condescending way that I have had a lot of appointment's lately so I obviously don't have issues getting an appointment, this was a direct dig at my health, asked to speak with the manager, was denied, asked to have the manager call me, was denied, even though it is their fault I was being blamed for this and told to speak to their team leader who only comes in once a week for a couple of hours - explained that I have mental health issues but this was ignored and followed by more sarcastic, unhelpful remarks with attitude - was also recently denied diabetic testing strips and lancets because I don't need them apparently and funding is a problem for the surgery so I have no idea what is going on with this ruthless, uncaring surgery and its arrogant obnoxious staff but it is despicable how they are treating patients who are already ill and have poor mental health, they have no sympathy or empathy whatsoever - came home distraught, without an appointment and dreading the next time I have to go in there - a report/complaint has been sent to NHS England Commission so I hope that you are investigated for the absolutely disgusting way in which you treat your patients.
I called just to change my name, didn't need an appointment or anything and I have never been spoken to in such a rude tone before in my life. I am friendly, polite and pride myself on my sunny disposition but I could not have felt more like I had inconvenienced the receptionist. I am sorry for bothering you. I'm glad I'm moving so will change practices.
Been a patient for 10 years, and some things have never changed here. The receptionist I spoke to today about repeated prescription, was extremely rude, kept repeating the same thing to make a fool of me, and said the doctor can't go over the prescriptions now, it'll be late afternoon. Her tone of voice was ridiculous and unacceptable. Only 5 minutes later, I got the text message saying my prescription has been signed and sent off to the pharmacy. Dr Mahmood, Dr Adam and Dr Richardson, are good, they listen, show they care and do everything they can to help. But because of the receptionists, I'd never recommend.
I have been trying to get an appointment for 5weeks. After 2weeks calling through I then went to the surgery and got the internet access. Each time I click on a available appointment it tells me it has now gone. This week the surgery has no appointments available because 3 doctors are off sick. This has severely impacted my mental health
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Thornley Street Surgery map

Directions to Thornley Street Surgery with public transportation

University of Wolverhampton 70 meters
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University of Wolverhampton 110 meters
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Thornley St 140 meters
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10B
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70
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Coach Park 150 meters
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Princess Street 210 meters
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763

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