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Thornley Medical Practice

  1. Wolverhampton
  2. Wolverhampton Doctor

Reviews, get directions and contact details for Thornley Medical Practice

Address: 44 Thornley St, Wolverhampton WV1 1JP, UK
Phone: 01902 688500
State: West Midlands
City: Wolverhampton
Zip Code: WV1 1JP

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Reviews
You should be ashamed. What a waste of life this entire reception team. Pathetic brainless individuals. Disgusting behaviour. Zero empathy. Zero social skills. Zero humanity. I hope they are all replaced by robots soon because their service is for sure worse than literal brain less machines. It’s so hard to remain civil when coming across these underdeveloped bunch of animals. They don’t deserve to be employed. They don’t deserve to exist within a society.
If i can give -0 rating i will give it. Thornley Surgery Very Very Very Bad customer service from the receptionist, no empathy whatsoever and very unfriendly and rude. I have called multiple times to book an appointment and a mean person always picks up to tell me, they are fully booked for the day, after waiting for almost an hour. I gave up and walked in by 8:00 am to book an appointments and a very rude receptionist attended to me. There are days i had emergencies i called and they give no helpful tip on what to do or give you a link to help yourself with. There receptionist doesn’t even listen to you or show empathy, they just want you off the phone or leave their presence. this is my GP, i have been living in Wolverhampton for over a year and i have never been seen by my GP for once. They just need to do better
I attended Thornley Street Surgery today for the first time after having no end of trouble with all saints surgery I can say I am going to like this practice much better. The nurse I seen, Natasha, was very helpful and friendly. I was very nervous and she made me feel at ease. Reception team are more than helpful with communication over txt message and have helped me more in the last week than my previous surgery did for 5 years. I am actually looking forward to see my GP as I feel confident I am finally going to get the help I need here. Can’t thank or recommend them enough. Thank you very much Thornley Street Team.
The practice manager might want to take a look at the shocking reviews on here, the lack of service and the difficulty getting an appointment is putting patients at risk. I would also leave zero stars if I could. I have just registered with another practice, they can't possibly be worse.
The doctors and nurses in the surgery are actually super nice and knowledgeable! No issues with the actual medical part! However the secretary is a different issue! I don't know if all the secretaries are that bad, or just the one that I seem to run into every time I have to call the surgery which is actually very rarely! Every time she answers the phone, she sounds like she's doing a favour to the world by being at work and answering the phone which is her job. I can never remember her name as by the time I'm done talking to her I'm beyond furious. She can't actually answer any informative questions such as who you need to contact or any general knowledge regarding directing your call which is her actual job. I challenge anyone to find another more useless piece of office accessory than her. It's infuriating! She should not be in any job role that requires her to interact with people.
I would give 0 stars if possible. I have been treated terribly by this practice. You never see the same gp twice, they don't help with problems and I've even been lied to about treatment only to call a week later and be told by a different gp that they never intended to treat me. I've been asked questions and then talked over, accused of having an eating disorder when I don't and told to just eat more. When I asked who I can log an official complaint with, the gp told me they didn't like my tone and hung up. Avoid at all costs.
Impossible to get an appointment/prescription and staff seem slightly inadequate. Can never get through to anybody at all when I call. I’ve been trying to call on my lunch every day at work and haven’t had a response since Monday and it’s now Thursday, it just rings out every single time and then the call hangs up.
Even a single star is way more for these useless individuals. The GP was the worst one I have ever encountered.Shame on you!!!
The quality is very low, I do not recommend it at all. Last week, I was very sick after the doors were closed on Monday morning, so I called to make an appointment with a doctor.she said we don't have intepiter She argued with me and told me that the doctor does not understand what you are saying. I said, "Then how do you understand what I am saying?" and she did not give me time. My situation got worse this week, I called again on Monday, they said we don't have a translator, we don't have an appointment in person, finally they insisted on giving me a phone appointment. The quality of their work is very low. If I were an English person, I would have sued them and asked for compensation.
Worst bloody surgery / doctors. You have to call and be refused a few times prior finding an appointment. You need a doctor when you bloody call, not after a few days . Receptionist is talking like she is asleep . Useless all of you with your bloody system that doesn’t work .
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