Thornley Groves Manchester Central

Reviews, get directions and contact details for Thornley Groves Manchester Central

Address: 9 John Dalton St, Manchester M3 6AF, UK

Phone: 0161 245 1111

Website

State: Greater Manchester

City: Manchester

Zip Code: M3 6AF

opening times

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 9:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:30 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Worst of the worst. Ask for maintenance for month already and no one even give me a phone call to ask the situation. The fridge door is broken, one of the heater is leaking, two of others heater are not working. Cant survive in the cold winter now. Hate this management so much!!! Please do not choose this agency please!! Also if you are a landlord please do not handle your property to this agency. They will destroy it!

 7 years ago (06-11-2017)

Thornely Groves don’t deserve any stars but I have to give 1 a minimum to post this. Their service is beyond poor and the management simply don't care. A manipulative agency who use scare tactics to try and bully tenants into paying extortionate fees for absolutely nothing. I handed my notice in on my rolling tenancy and they have tried to hold me liable for the rent until they find a new tenant. Even when quoting their own contract at them they didn’t understand it. Months of chasing to get maintenance issues sorted and multiple points of contact because the team seems to change on a daily basis. A disgrace to the estate agent industry. They have no ethics no process no structure and no accountability. Avoid at all costs. They have a low rating for a reason.

 7 years ago (06-12-2017)

ABSOLUTE DISGRACE OF A COMPANY! The service from start to finish was awful along with staff that definitely do not believe or promote that the 'customer is always right'. The way they speak to you and promise things they will not deliver is embarrassing. Noone seems trained either and there is absolutely no sense of urgency no matter what the issue. Moved into a filthy rented house that had not been cleaned, including blood on a mattress and bird shite on the wall. Vile! It also took 5 months to sort a serious leak out in the property which when we highlighted the issue to them, were informed that not only were they already aware of the issue but they just hadn't been bothered to sort it or at least attempt to. Madness! DO NOT USE!!!!!!!!!!!!! AVOID AVOID AVOID. TOO MUCH STRESS FOR THE RIDICULOUSLY HIGH PRICED FEES AND TO BE SPOKEN TO SO RUDELY BY EVERY MEMBER OF STAFF THAT WE CAME INTO CONTACT WITH.

 7 years ago (28-08-2017)

Absolutely terrible! They don't even deserve 1 star. Awful service and they do everything in their power to take all of your deposit from you after you leave their property in a much better state than you find it in. Took months of battling to get back the money that was ours to begin with. Avoid at all costs!

 7 years ago (16-11-2017)

Terrible company. Avoid ! They charged us over £400 for 'admin fees' and now it's a month til we're due to move out we email them to confirm the move out date and they respond with the fact that we haven't completed the moving in agreement because they haven't received our photo ID or details, which is all something we gave them at the beginning of the tenancy along with the £400odd admin fees to sort all this out, so god knows what they spent that money on if it wasn't admin fees as suggested - but this is actually appalling. And the fact that they never bothered once to email or ring us in the months we've been here to get this information if it happened to get lost or something shows they don't actually give a damn at all once they have the money off you, they've only got in contact now because we contacted them to confirm we were leaving. 

Seriously read the reviews and reconsider before dealing with this company, it's a recurring theme that they're just interested in getting as much cash off you as possible.

 7 years ago (13-07-2017)

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Thornley Groves Manchester Central

Reviews, get directions and contact details for Thornley Groves Manchester Central

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