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The Platinum Medical Centre

  1. London
  2. London Medical Centre & Doctors Surgery

Reviews, get directions and contact details for The Platinum Medical Centre

The Platinum Medical Centre
"The Platinum Medical Centre was opened in 2011 by HRH Prince Andrew. This Outpatients and Diagnostics Centre specialises in Outpatients and Day Surgery and is the home to The London Gamma Knife Centre. The Platinum Medical Centre use the most up-to-date technology to understand your symptoms and treat your condition. We have a full range of imaging equipment - from X-rays and ultrasound scans to cardiology diagnostics and the latest MRI and PET-CT scanners. The centre has consulting rooms for a ranges of specialties including Orthopaedics, Dermatology, Gynaecology, Urology and Cardiology with Private GPs available."
Address: 15-17 Lodge Road , London NW8 7JA, XGL, GB
Phone: 020 7483 5148
State: XGL
City: London
Zip Code: NW8 7JA

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Reviews
Can't say it's a pleasure to visit, but always clean and tidy and very welcoming. The staff are charming and always ready to help with any questions or concerns. Keep up the good work, people.
I went for a quick X-ray of my hand and the service was outstanding. Very easy to make an appointment on a Friday afternoon, and no waiting time at all. Highly recommended and also very affordable.
I visited the Platinum Medical Centre for a blood test and wanted to compliment all the staff I encountered. They were all courteous, friendly and helpful. Of particular note was the lady in the lift who, without prompting, escorted me to the LOC. Maggie the phlebotomist, is very kind caring and thoughtful – she saw I was struggling with the buttons on my shirt cuffs and did them up for me. Overall a first class experience.
I recently visited the Wellington Hospital Platinum Medical Centre on 3 occasions - for 2 operations and one consultation from September to November 2023. It is an excellent hospital. The pre-visit information and admission process was very straightforward, the on-line system was good, and the reception staff were very helpful. The whole Team in the Day Surgery unit were very friendly and professional and made my visits a really good experience. The Senior Nurse and the rest of the team provided outstanding care during my stay. Thank You!
1 I arrived few minutes before the appointment, the reception had a long queue and it moved very slow. 2 The nurse guided me to the wrong side of the seating area 3 Around 25 minutes after the original scheduled appointment, another nurse came and asked me again who is my doctor, then they said I sat in the wrong waiting area, my doctor's consultation room actually was on the other side 4 The doctor was in a rush to do my consultation, he did cut it short to only 20 minutes for his £350 consultation. At the end, I even didn't get the chance to ask further questions, he just brought me to the reception for further test and in a rush to leave, meanwhile he wanted a copy of my previous GP notes, the receptionist made a copy of it, and I was mean to give it to him, but his room door was already closed, I didn't get a chance to say [Thank you / Goodbye]. 5 Then I waited another 15-20 minutes in the reception, eventually one nurse came to talk to me, but no one informed me the next step how many days to receive the test result; what is the next step; shall I call back, or someone will call/email me again, etc, I had no clue, I asked the nurses, they couldn't give me a proper answer 6 No consultations notes from the doctor after the first consultation. 7 The reception and waiting area was a bit chaotic, no one cleaned away the used cups.
Terrible experience in outpatients department. Long waiting time, unclear procedures on how to book tests and follow up appointment, bad customer care in general. Even the NHS is more reliable and fast than HCA. Avoid
I had the best care ever at my pre op today Starting with Joseph Reyes , helpful personable and beautiful manner to the best nurse Sonia Jones who gave me such a gentle blood test I didnt feel a think and was still waiting ... and I hate blood tests. Just brilliant Then I saw Vicky Learmont who was so nice and so knowledgable. Also very patient explaining everything. She also managed to get me a fast appointment at the cardio for tomorrow. Just such great care. Thank you all of you!
Terrible place and hospital. From the reception till to the consultant all of the process tells you that once you get inside of this door you can be ripped off and what you can get is really dependent upon the grace of the people here. The receptionists may or may not respond you if you do not get their attention,otherwise you can be waiting in the queue forever. They could be requesting your debit card beforehand eventhough you paid the service of the consultant as if you agreed on certain tests with them already. The consultant was the worst, he asked me meaningless questions including whether I know about the air pollution of London, did not empathize with the patient at all, satisfied himself with the meaningless Q&A, then didn't answer my questions which made me cancel the consultation and return back from there. He didn't write a report at all, didnt look at my records as well. I wasn't even refunded. I requested his complaints procedure and how I would be commenting about him. He gave me nothing, even I couldnt be able to comment on the service he gave to me. Then I complained hospital but they backed him up. So,you are on your own after this door, be prepared for bad quality of the service and what you get will be dependent upon if they are graceful to you regardless of the money you pay.
With many concerns I booked with Dr Tim Lebens at the Platinum Medical Centre. From looking at my blood tests he was clear to advise and prescribe what was needed. 2 weeks later I am already feeling better. Either way he is available via phone or email should the concerns continue. It is fundamental to have a GP beyond general to give you the ease and solutions such as Dr Lebens.
Prompt check-in procedure and always had decent quality service from doctors and nurses. Parking can sometimes be a problem but they offer a concierge service so just hand in your keys and they'll sort out the parking. The coffee shop has decent coffee too...always a bonus!
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