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The Harbour

  1. Blackpool
  2. Blackpool Health
  3. Preesall Hospital
  4. Medlar With Wesham Hospital

Reviews, get directions and contact details for The Harbour

The Harbour
Address: Windmill Rise off, Preston New Rd, Blackpool FY4 4FE, UK
Phone: 01253 447700
State: Lancashire
City: Blackpool
Zip Code: FY4 4FE

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

related searches: The Harbour Hospital, The Harbour address, The Harbour jobs, Lancashire and South Cumbria NHS Foundation Trust, Cumbria NHS Trust, Lancaster NHS Trust, Forensic psychiatric hospital near me, Preston mental health services
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Reviews
Started off bad having been put in a room that hadn't been cleaned. The bed was made but not fresh as I found someone else's dirty tissues under my pillow.nThe staff are generally nice.nI had no 1 to 1s with either of my named nurses in the whole time I was there. Interestingly on discharge I noticed my care plan had been updated but I was never consulted on that. I found the high levels of active self harm on the ward alarming. No attempts to deescalate those who were head banging.nThe staff when on on a 1 to 1 level. They would talk loudly outside my room and more than once at around 3am I had to tell them to be quiet as I couldn't sleep.nIt felt like there was only a few experienced staff members there. Or they had just learnt poor practice. These were mostly band 5s who didn't have answers for any questions asked.nGenerally when approached the staff were all lovely. But often sat together or in the office when they could have been talking to patients.nCome my discharge there were several mistakes made on my discharge summary. They didn't have any stock for 2 of my medications. Ones that I can't get easily as they are Controlled medications. They also failed to put my cream on the discharge meds and sent me home with no cream despite me having an active infection. I have had to by my own as I can't get in with a gp.nThe food was OK a little repetitive and very little choice. Menus were rarely Completed.nMeds for me were always around 10 and 2 sometimes later. Which is no good for my controlled medication as they are stimulants and can affect my sleep. I told them on numerous occasions but they still failed to listen.nEven after 6 or so weeks I still couldn't tell you the names of most of the staff. They don't introduce themselves or make conversation.nThere management of physical health issues are poor. Apart from when I had an abcess they responded to that quickly and efficiently. However there was a few patients who weren't getting there needs met. One of which eventually ended up in hospital. I had been asking for them to go to her quite regularly as she was always calling out for help. Most of the time this was ignored. This lady I was in a different hospital before I got transferred and she was in so much fitter state it was quite alarming the rate she had deteriorated. Despite me telling staff she wasnt like this 2 months ago. This came on suddenly and included falls. She was quite a large lady aa am I and if I had a fall I wouldn't be able to get myself up as I can't go on my knees. I imagine she would have struggled the same. On one occasion she was left on the floor in nightgown. Legs open with no dignity. She was asking for help but staff when asked by me to tend her said they were aware she was on the floor. This was not in her character to do this. I'm not looking to make a Complaint but I would like it if there were learning opportunities from this. Overall I probably would say I don't think they could have managed me when I was really poorly. It just so happened that I was already well into recovery when I was transferred there.nThe consultant seemed nice enough and did listen to me. But frequently changed his mind about putting me on a cto which when he finally said he would the community doctor said no. I had to spend an extra week in hospital for no reason. Due to thisnThe handful of staff that I know the names for I thank as they did talk to me occasionally.
After visiting a patient on the ward a number of times, I am appalled. The patient was sectioned and on Stevenson ward due to attempts to end life. The patient overheard staff talking about her in a derogatory way. She was stripped of all bedding and slept on a bare plastic mattress. After being there for 11 days she was told she was being discharged as there was nothing they could do for her. She told staff she would end her life if discharged. She was still discharged due to orders coming from the doctor. There is very little staff presence on the ward. Staff are in the office and I saw countless patients knocking on the office door to speak to staff and no one coming out to see them. I whitenesses a young girl in distress asking to speak to staff as she didn’t feel good. I heard the staff member say “ I’m too busy, I have a list as long as my arm of things I need to do and we have no staff”. I checked on the girl and she told me she wanted to harm herself and needed to speak to someone. The patients seem to support each other as there is no other way. There are countless issues I could raise regarding the ward. I have made a formal complaint which I’ve been told is being investigated. I am very suspicious about the 5 star ratings with no details. Staff I wonder? I do feel for the staff working there though. It’s alway difficult when short staffed but remember the reason you trained to be a nurse please.
I would never ever want my loved one or indeed myself to be admitted here. A very high number of off-ward matrons and other staff employed here whilst the wards I experienced were left struggling for both adequate numbers of staff and appropriately qualified & skilled staff. Almost everything about the admission of loved one was appalling. Lack of empathy, lack of mental health skills & knowledge, very little qualified nurse intervention or contact, inadequate supervision of non qualified non-registered staff who provide much of the direct patient care, grossly inaccurate assessments & care planning, dreadfully poor involvement with and engagement of supportive family members, very poor communication, poor quality psychiatrists/nursing/care staff with many of them lacking in essential cultural familiarity & understanding. The environment is very poorly designed, feeling somewhat akin to a prison. Locks everywhere, long empty corridors, echoes, doors constantly banging loudly. No thought seems to have been given to “softening” the constant noise. It would have distressed me immensely to stay in that environment for longer than a few hours at a time. I could write a book on the dreadful lengthy admission of my loved one in this place. Indeed, we have been traumatised both by the illness and the admission/lack of skilled compassionate care. This review is based on both my experience as a visitor of a loved one and as a health professional but it also serves to confirm the experiences of friends/colleagues who once worked here.
I was admitted to Stevenson Ward 3 weeks ago as an informal patient. From the moment I arrived here i feel the treatment towards myself and others has been shocking. I've been shouted at, ignored over and over again, made to feel unwelcome and have not felt comfortable here at all. I've cried so many times and been left In distressed states for long periods without any support. I have asked for basic necessities like toilet roll and towels which took 2 days to attain. I came here to get better after a very difficult time at home, I came here broken and on the edge. If it wasnt for the other women on the ward suporting each other i dont know how id have got through. Ive even contacted PALS. Won't make a differencennAlso on many days i have either not had food or it hadnt been ordered for me.nOn one occasion i almost passed out in the bathroom and wasn't checked on for a long period of time.nA junior doctor eventually came to see me, I was crying and distressed he proceeded to check me over but was laughing innapropriately, I took personal as I'm sensitive and I wasn't feeling well. He then suggested I leave my room and he would prescribe me something for anxiety. A while later he still hadnt done this so I asked again and he was laughing for a second time which Is where i confronted him. I told him I that I found his demena unsettling, innapropriate and unacceptable. I said if your a Dr you need to work on your bedside manner to which he then got agitated and the cocky/arogant act soon dropped. He shouted at me saying do I want him to shout like this and then looked at me horrible and walked off. Another staff member was present but did not intervene or support me. A nurse was also ignoring me regarding medication and was completely being rude to me. She had no reason to ignore me and I asked to speak to a ward manager as I felt this wasn't right. She gave me some papers to complain on, she said fill this out and walked of with not a care in the world.nNo one has actually listened to me or spent time with me or cared to find out why lm here In the first place. I am at the point I fear asking for anything and I've had some very difficult days which I've had to manage alone crying in my room. Staff are often sat down on there phones or laughing in the office, and we are left struggling alone. I've tried to come into the dining area but I find it hard with my autism because of the noise, plus the atmosphere doesn't feel good after the way I've been treated. There's nothing to do here, activity or wellbeing wise and we are often board. I've never known my named nurse or doctor is until almost 3 weeks had passed. There is a sensory room but it is unaccessible because you need staff to monitor you, however there's never any staff available to utilise the room. Staff have sometimes asked me to leave my room but I'm finding it even harder now after what I've experienced in here. I've been let down by mental health services over and over home treatment team and now here. I will never reach out for help again after this. Because there's no help, nowhere to go and no care for each other in this world anymore. I came here for support, to keep myself safe. I was also reported missing to my family and i was in my room, i hadnt been checked on for 3 hours. My family thought id gone missing to take my own life, major mistake that caused alot of disress for many. I do have to to credit some of the night time nurses, the main ward doctor and some of the HCA staff who have been great with us. But id say 60 percent of staff should either retrain or gain some empathy and compassion. This is supposed to be a place of safety not a prison.
Absolutely appalling place my granddaughter rings me constantly in floods of tears for how she’s being treated she’s had no lunch or evening meal for 3 days the staff said they forgot about her and offered her a piece of toast . She was woken 3 times by a staff member shining a torch in her face . She asked questions and got ignored ,she’s been given no information about any services provided .It’s disgusting.You people are supposed to offer help to those in desperate need instead you mock and prohibit essential daily services .This place needs to be investigated and reported to ofstead .You should be ashamed of yourselves allowing people to be treated in this way .
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The Harbour map
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Directions to The Harbour with public transportation

Harbour Hospital 110 meters
61
Harbour Hospital 130 meters
61
Windmill 280 meters
3
4
6
SM1
Branstree Road 290 meters
3
4
6
SM1
Clifton Road 300 meters
61

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