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Reviews, get directions and contact details for The Factory Fitness and Dance Centre

The Factory Fitness and Dance Centre

About

Why become a member here:

Story

At The Factory our main objective is to provide better service to our members than at any other "normal" gym.
As an independent business, we can take a personal approach to each and every member, from joining up to 2 years later, we aim to work with you and help you to not only stay motivated, but get to know you.

Our biggest USP is that as part of your membership we provide you with a Personal Trainer to work with, to design your exercise regime and coach you FREE OF CHARGE!

Over the last 5 years we have had members achieve goals like lose 15 stone, climb Kilimanjaro, run a marathon, compete in Iron Man & Iron Woman and cycle London to Paris.
We have a team that consist of trainers who range from a British Record holding power lifter (women's' 60kg), Martial Arts experts, an Ex-international Tennis player, a world record holding ocean rower and fitness professionals that have more than 10 years experience working with all different types of clientèle.

Address: 407 Hornsey Road , London N19 4DX, XGL, GB
Phone: 020 7272 1122
moc.nodnolyrotcaf@ofni
State: XGL
City: London
Zip Code: N19 4DX

opening times

Monday: 07:00-22:00
Tuesday: 07:00-22:00
Wednesday: 07:00-22:00
Thursday: 07:00-22:00
Friday: 07:00-21:00
Saturday: 09:00-19:00
Sunday: 09:00-18:00


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Reviews
I joined The Factory about 8 years ago as it was amazing value for a gym that also did dance classes and I wanted a mixture of regular fitness and dance. We all knew the previous owner who was always about and available, the gym wasn't trendy but it was clean and we had what we needed. Due to personal changes during covid I cancelled my membership temporarily then came back on class packs. I learnt the gym was under new management and was also aware of the ridiculous new monthly price, even more shocking when I returned to the gym and saw that it was in a worse state than before. Dead plants covered in insect infestations, no loo roll, no hand soap, things not fixed. They've tried to make it trendy by adding a coffee point but that's not important! Health and cleanliness is! Listening to teachers and members who have been complaining for months is! Sadly I'm now looking for somewhere new as it's just not worth the journey to get here anymore. What a shame, I dont see a bright future for this gym which is even more disheartening as someone who is an advocate for indie and women run businesses.
Awful experience. It used to be ok but last I was there it was under new management who have zero experience of managing gyms, or management in general it seemed, only interested in automating and making it a cash cow. Equipment is very old, air conditioning non existent or always broken relying on small windows, pointless in hot weather, when it did work it was only felt in certain areas of the floor. A number of classes are run by people with no experience, more intent on showing off then teaching a class. Seemed to be a gym mainly for dancers, kept alive by people who want to pole dance, everything else made this the worse gym I've ever used. I've had better experiences at hotel gyms. Fortunately I was able to cancel but 100% would not recommend this gym or these people.
I did pole fitness here for 6 weeks and it was so much fun!! Especially Angies classes, I highly recommend her classes because she is very attentive, fun and knowledgeable. She makes you feel like you’ve gained something from the class in such a positive way. I had my last class with Tatiana and I must say, I didn’t enjoy it at all, although she’s very good at what she does I didn’t feel like I gained much from it and couldn’t wait to leave. Nevertheless the staff at The Factory Fitness and Dance Centre are always lovely and kind at reception!
Consistently went to this gym for 6 years when I moved to Holloway but I've now moved away so dropping a review. For me it was purely convenient on location and generally dead at 6/7am when I used to go, just me and a couple of other regulars over the years. Not a fan of heaving spaces. Never used classes, only used the weights & gym area. The equipment was already pretty aged and scuffed when I joined but in the 6 years I was there the wear and tear became very apparent. The benches had a reskin last year and that was the only equipment update the gym space got. Repairs on the ever breaking cable machines were slow. There was also some questionable shuffling of equipment which blocked off mirrors and workout spaces. The price certainly went up though. I was lucky to be stuck on a legacy price that I signed up with for use of the gym and would NOT join for the price that it is now. The whole space needs a massive update. The months leading up to my move, a wet bar showed up and smoothie maker.. Ok cool but what about the gym equipment? Why not update that? Finally cancelling a membership or trying to do anything with your contract is like pulling teeth. Prepare for lengthy response times on emails. When I was finally able to cancel my membership after 6 loyal years Even paid through covid closure without realising lol they hit me with the 30 day cancellation on my 30 day rolling contract so I paid for a month without going because I moved away. Meh.
I started my pole journey here and quickly left due to the over crowding of classes, you’d have up to 20 people in a class with one teacher meaning you don’t really get a chance to learn. Alongside that the classes are too mixed im going to a beginners class and the teacher is showing leg hangs and inverts ?? Fast forward over a year later I signed back up to complete an invert course and oh my I quickly realised why I don’t come here - the teacher was so rude and dismissive and didn’t make me feel welcome AT ALL. You’d think I asked HER to pay ME 100 quid. Finally the studio is definitely in need of a refurb the gym too, is very outdated.
The Factory seems great on paper, but I regret signing up and wish I’d just gone to somewhere like PureGym for a very similar cost, where I believe there would be more flexibility, better equipment and better customer service. I joined because there was a great deal ~£35 per month for gym access, monthly PT session and unlimited classes if you signed up for a year in advance, but I soon realised that it was a little too good to be true. It is obvious that money is not reinvested into the gym. The equipment is outdated and there is not a good variety of machines, for example, there is only one leg machine. I understand this is a smaller gym, but one leg machine does seem a bit measly. Moreover, some of the machines are not in good condition, nor is some of the other equipment e.g. big, deep rips in benches. I don’t think there is enough equipment for the amount of users e.g. there’s only one set of dumbbells so at busy periods, you may not be able to get the weight you need. There are other forms of weights, e.g. kettle bells, but that may not be appropriate for the exercise you were planning to do. I understand it’s a small gym so won’t have as much equipment as bigger gyms, but this should be reflected in the number of members they allow to sign up. Also when it’s busy, it can feel cramped in the main gym area and I have often struggled to get a mat to complete my own routine, which suggests there are too many members. Furthermore, the gym does not look or feel clean. For example, black dust/mould covers the windows and there is dirt on the machines. Moreover, there is a cup holder on a treadmill where the same brown dirt has been present for at least 3 weeks. There are some great class instructors but the gym packs in too many people for the classes and space is tight. On some occasions, there hasn’t been enough equipment for those in the class to use. I would be especially annoyed if I had paid separately for these classes. What most shocks me is that The Factory advertises itself a business which takes “a personal approach with every member, the ambition being to deliver a quality service in a relaxed, fun and enjoyable atmosphere” but I think this is incredibly misleading. I got stuck abroad as my Grandad contracted Covid-19 and had to be hospitalised and I had to stay and help care for him. As a result, I missed out on my monthly PT session and when I explained the situation to the gym with proof and asked for a session in lieu, they said this wasn’t possible. The lack of compassion, professionalism and care for their members was disappointing and frustrating. I joined as I wanted to support a local business and be part of a gym that was community-focused, with a genuine care for individual members, but this seems to be solely a marketing tool rather than something the gym cares about and delivers on. I wish I could leave but unfortunately they already have my money until October as I paid for a year up front. I can’t help but think they are taking advantage of this situation. I think if I hadn’t had the issue with not being granted the PT session in lieu, I could have put some of the other issues to the back of my mind but I was truly shocked at how my individual situation was handled. I do not feel valued as a member and wanted to warn others about the above issues before joining. The instructors are great, but the equipment is inadequate and the customer service team have little concern for their members’ personal circumstances. It is clear The Factory put profit over people as it does not reinvest money to improve the gym and therefore members’ experience and lacks any compassion for those who have been through traumatic experiences. I would advise others to look elsewhere and not be tempted by what seems like a good deal! UPDATE: The owner emailed me the day after to inform me that my membership had been terminated with immediate effect - no discussion was offered. I provided constructive feedback and was punished for doing so. This is an unprofessional, extreme and petty reaction.
APPALLING CUSTOMER SERVICE I normally like to believe in improvement and don't want to be mean, but the service I received is so unacceptable that I do have to let other people now to try and force The Factory to improve. I was trying to enquire about membership and called around 3 times, every time no reply. I also emailed countless times and no reply. Despite this the location is convenient so I purchased a 5 class dance pass that expired after only one month. I sent some emails about it, no reply again. Called the place, they gave me another email so contact. I kid you not, I sent 4 emails and received only the automatic reply and no actual reply. Called again, and the guy finally said on the phone they do expire within a month. This is all I needed to know, however felt cheated since this was in no way stated while purchasing. The guy on the phone said he'll pass it on and see what they can do not making any promises since I had such a bad experience with the communication. Gues what? No email ever came. No communication. So yeah, fortunately I found a other place near me. Won't be going back to the factory. You will lose a lot of customers because of this behaviour.
I was a member for years. I liked the classes and teachers so ignored the infrastructure. The bathroom is old and not very clean, the gym is very basic, the ventilation is problematic and you see fungus here and there. The classes were usually cramped with too many people of different levels squeezed into one. The reason I decided to leave such a bad review is management. The system blocked my access and charged me at the same time. I was trying to resolve the issue for 3 months but they ignored all my emails and calls. They basically took my money, didn't allow me to use the service and didn't care to respond to my complaints. Lack of basic respect to someone who was a faithful client. Avoid!
I was a member fitness and yoga package for a year Overall I think this gym has decent value for money. Pros: - fitness classes are good quality, instructors are experienced and motivated - spin classes are top notch Cons: - I think there was a change of management during my time there as the classes became ridiculously crowded. End up "fighting" for space and equipment, which occasionally created tensions with some members who refused to share their equipment. Honestly I go to the gym to relax and it's essential for me that I feel welcomed. It wasnt always the case sadly, which is the main reason I didnt renew my subscription - at some point changed of schedule without consulting members and timings became extremely inconvenient - equipment in general is low quality
I cancelled my membership and they assured me it’s cancelled but they took money out of my account anyway. I have called the bank to report this as fraud and if it’s not returned immediately I will be reporting it to the police. I have evidence. Do not go here, you will not be able to cancel the membership if you want to leave. So so dodgy
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