Tarratt

Marcus and the team show masterclass levels in customer service, I'd go nowhere else. The team couldn't have made us feel more welcome, with gifts for our new born baby, personal hand delivery, coffee & tea, excellent! Thanks all, see you again!

An incredible experience to go into the Leicester Branch and pick up our first Rolex. Dermot has been incredible all the way through, we met him a couple of times in the store and he was very professional and honest about the watches. He helped me make a good decision by taking me through the options. It was great when he phoned to tell me the watch was now available. The people working here are all very professional and welcoming. Great experience during the collection. Thank you so much!

Well Charlie thank you very much for inviting me & Trish to the 2022 exhibition Patek Philippe collection. When we arrived the showroom was very busy indeed ,lots of customers. We were given a lovely welcome and was told that Russel would be a few minutes so we had tea & coffee very nice. Having spoken to Russel before when we purchased our watches, he made us very welcoming and processed to show case the fabulous 2022 collection of new watches having seen some of them before from afar but the new additions were very nice indeed. We both had a excellent time yesterday afternoon looking and trying on most models, and Russel was extremely knowledgeable and answered all my questions. Hope to see you soon !Thank you again Stephen & Trish

Just want to start of by giving a huge thank you to Dermot, from the Pragnell Leicester Branch. I went in to Collect myself for a watch, Dermot was very polite throughout, we talked watches and had a great conversation, advised me on other watches I was interested in, explained everything and answered all questions I had, not just that, the little things like greeting me as I entered, he pulled out my chair for me so I could sit down, was very attenuative and just treated me with the utmost respect, which means a lot to me. Dermot thank you again very impressed by your customer service, extremely respectful, very insightful, extremely polite, just overall 10/10- from start to finish commendable service. Any serious watch collectors or even people trying to buy their first definitely recommend going through Dermot at the Pragnell Leicester.

Pragnells Leicester really is an incredible place to shop, they came through for me today with the purchase of my dream Rolex. What a team! Special mention for the outstanding service from Russell and Barbara who really looked after me, made me feel comfortable and relaxed, they are very professional, genuine, and very knowledgeable about their pieces. Will be back very soon with my wife to tempt her into some new jewellery! Thank you for a thoroughly enjoyable experience, highly recommend!

Rang many Rolex dealers and Graham at Pragnell talked to me as a valued customer even if I was asking for are watch that is almost impossible to get. Do not go anywhere else, manners cost nothing and go a long way. One phone call for 5mins and I was impressed.

I hoped to buy a watch today for my son’s graduation. Staff looking down their nose at me based on my appearance. Very forceful and corrective of my accent!! Needless to say I will not spend my money with an organisation that treats people in this way. Definitely a pretty woman moment!! Your loss!!

I have had a wonderful experience dealing with Dermot and the rest of the team at Pragnell Leicester. Dermot's knowledge and passion for watches is extraordinary and he has been an absolute pleasure to deal with. After being over-promised elsewhere I am so grateful that Dermot and Pragnell were able to source a very special watch in time for my milestone Birthday. Thank you so much

I can’t compliment Adrian enough, I am not your typical pragnell customer, and by that I mean I probably haven’t had the opportunity to spend a significant amount of money purchasing a timepiece, of the like they have to sell. As a result I haven’t really felt comfortable in establishments like this, because in previous experiences elsewhere the salesperson has not taken an interest in me as an individual or as a potential customer. Adrian changed my perception, the experience was fantastic, so was the engagement, the time spent with me, I would encourage anyone to visit them and build a relationship with people that will care about the service they provide.

Dear Adrian, I just wanted to express my sincere thanks to you and your colleague David for a fantastic service I have received from Pragnells. You have been a real pleasure to deal with. You will certainly have a repeat customer in me when the time in right for an additional purchase and I’m sure my father will also look to do business with you in the future too. The Pragnell service/professionalism has been second to none and I wanted to make my feelings known. If you could also pass on my regards & thanks to David, that would be much appreciated. P.S I am beyond happy with the IWC and haven’t stopped wearing it since!

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