Sugarhouse Properties

Reviews, get directions and contact details for Sugarhouse Properties

About

Sugarhouse specialises in Student and Professional Accommodation across North Leeds as well as providing the best in local offers, events, lifestyle information and giveaways to its Tenants and Fans. http://www.sugarhouseproperties.co.uk

Story

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Products

Student & Professional Rentals
Property Lettings
Property Management
"Bills Included" Utility Packages
Maintenance & Property Development
Furniture Supply & Interior Design

Address: 21 Otley Rd 1st Fl Headingley, Leeds LS6 3AA, XWY, GB

Phone: 0113 816 0131

ku.oc.seitreporpesuohragus@sgnittel

State: XWY

City: Leeds

Zip Code: LS6 3AA

opening times

Monday: 10:00-17:00
Tuesday: 10:00-17:00
Wednesday: 10:00-17:00
Thursday: 10:00-17:00
Friday: 10:00-17:00

Update Info

related searches: sugarhouse properties reviews, sugar properties, sugarhouse leeds, leeds student housing, headingley letting agents, unipol leeds

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Reviews

I’ve had to have maintenance on my student house with sugarhouse properties, and the gentleman Andy was the man to answer the job. He was absolutely lovely, sorted all of our issues and was good to talk to as well. Very happy with how quickly things were sorted

Would highly recommend Sugarhouse! Nothing but a great experience. The staff are very friendly, helpful and always at the end of an email or phone call. I lived in a flat in Leeds which is managed by Sugarhouse for a year then moved back to my home town which is more than two hours away. I accidentally forgot to cancel a parcel to the flat but Sugarhouse kindly offered to pick my parcel up from the property and keep it safe in their office until I was next in the area. So appreciative for their above and beyond service! Especially Dilshan!

I had a broken door on my under bed storage and within two days of logging it Paul arrived to come fix it. He was great, fixed it within half an hour and even fixed our hoover at the same time. Was very happy with the service!

I've had the pleasure of working with Sugarhouse for several months as a go-to maintenance subcontractor.  The team is always organized, prompt, and clear with their communication, making my job easier and the aim of my work achieved quicker.  They prioritize the tenants sumissions ensuring that all maintenance requests are handled swiftly and thoroughly.  This level of care reflects their commitment to providing an outstanding rental experience.  I look forward to continuing our collaboration for many more months and years

Connor took me on a house viewing this week and was super friendly !! Despite the house still being under construction, he was knowledgeable about the final design and relayed all of that information to me. He helped me get signed on to a room without any stress! 10/10 recommend :

Paul the maintenance guy was amazing and fixed my issues with the room promptly and noted down other ones. Super friendly guy and professional was a pleasure :

the house had a few issues with maintenance but Paul from sugar house was super helpful and fixed everything for us whilst being really friendly!

When we moved into our flat there were quite a few issues with cleanliness, items from previous tenants and general maintenance needed lights broken, extractor fan not working, damage & mould to walls, etc. Although not all of this can be fixed in the time between the previous tenants moving out and us moving in, it was clear that the flat had not been inspected or cleaned in the interim.  We spent a couple of days cleaning and reporting all the issues through the repairs portal over 120 photos!. I was happy to promptly receive feedback from Adam at Sugarhouse over the phone and email. Adam visited our property in person which was reassuring to talk someone through the issues in person and not just over email. We showed him the problems around the flat and voiced our concern with the state we found it in. Adam gave us advice on who to message and what to expect, apologising for the issues.  Within a couple of weeks of us moving in we had the majority of our issues resolved, we are just waiting on the last few to be completed now! Through the responsiveness and support of our Sugarhouse contact I felt like our requests/reports were listened to and actioned on quickly and I feel hopeful that they will be able to help us with anything we need going forward.

I wouldn't recommend renting a property through this letting agency. My daughter picked up her keys to her student house 10 days ago we were told the cleaners hadnt had time to clean the property but it would be done than day she is still waiting despite chasing this up several times.  The property has several major issue such as fire doors not installed properly, emergency lighting not working, stairs carpet not attached to the stairs causing an accident and injury the list ran to 3 pages.  I would advice anyone to use a different agent and save them selves alot of stress.  Update.  The property was suppose to inspected today 11/07/2023 but my daughter has now been informed that this will not take place due to my review. And that they now view the property to at standard which is acceptable. Unfortunately there is still loose carpet which has been reported and the cleanliness and the standard of the house we have had to agree to disagree on what are professional standards. My daughter had to clean the shower before she could use yeateday including removing hair and debris from the plug. There is paint peeling off in several places which we have been told will not be done now. I left the review based on our experience and feel strongly that the house should not have been handed over in the condition it was in. I understand from speaking to my daughter as I was travelling from the North East to Leeds in time for your inspection that it wouldn't be taking place. As stated yesterday I don't expect a student house to be 5 star but I so expect it to be off a standard that warrants the amount being charged.

Great company to work with. Issues and work easily uploaded to a tenant friendly app, making it simple for trades to come in and resolve. All work expected to be carried out to a high standard whilst respecting peoples homes.

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