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Santander

  1. Crewe
  2. Crewe Bank

Reviews, get directions and contact details for Santander

Santander
"Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services."
Address: 22 Victoria St, Crewe CW1 2JS, UK
Phone: 0800 030 4321
State: Cheshire East
City: Crewe
Zip Code: CW1 2JS

opening times

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 10:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews
The staff here were amazing!! I popped in with some questions about a saver account and one lady in particular so sorry I didn’t get your name! was fantastic - she was incredibly knowledgeable and knew the Ts&Cs of the accounts inside out. Definitely recommend heading in if you’re unsure on anything.
Have always found the staff to be really friendly, helpful, and knowledgeable. I've noticed the last couple of times I've been in that they have 2 staff working the cashier desk, meaning wait times have reduced, which is a positive. The staff are efficient and talk through what they are doing when dealing with you, so you have a full understanding of the processes, giving that extra piece of mind. Highly recommend using this branch.
Absolutely awful! Im a proud owner of a ltd landscaping company with over 150 5 star reviews and ended up being threatened with a 1 star review because of Santander, a customer of mine deposited some money into my account to pay for materials for a job I have taken on, upon paying for the materials my card was declined as Santander had placed a block on my account because they wanted proof that the funds was mine… I was asked to call so I did and I was told I had to ask MY CUSTOMER for a bank statement FROM MY CUSTOMER with their personal details to send to my bank to prove the funds was mine… long story short I waited over a week job being over a week behind schedule for them to then allow me to access my account which I withdrawn the funds and close my account, heard a lot of good things with Santander and was genuinely hoping to use them for my day to day spending plus my business but I need reliability and that’s definitely not Santander!!!!
I had some trouble depositing money at the atm and as I was asking for help and unsure of what kind of account I had. The women I spoke to, shorter with curly hair, was speaking to me in an extremely condescending tone "you've been in before haven't you, I've explained the difference between the accounts lots of times before to you, but if you want me to explain them again to you I will" in the most condescending tone I have ever personally heard. Her tone has never changed and I've visited plenty of times. Speaking to me like I'm extremely thick. Arrogant. Lecturing me on what I was doing and the kind of account I had, she was wrong on that too. Very disrespectful and I wish to never speak to her again. What if I was disabled and had trouble remembering things? Then again she probably wouldn't change her tone. I'm considering complaining. It was not a good experience and has left a very negative impression for me. The women on the till was a stark contrast in demeanour and was very helpful and friendly. Would be a 1 star if not for the women on the till.
Super helpful, all 3 ladies behind the counter today were really pleasant with their customers and Carly and Sue helped me out massively with an international money order. They were so patient and thorough it was extremely refreshing!! 5 star customer service!!! Carly and Sue you are a credit to the branch!
Staff were excellent when we arrive just at closing time, having been delayed in traffic. They provided a fast and efficient service without any fuss, despite probably wanting to get off home themselves. Would highly recommend this branch.
Dreadful, stressful and unnecessary telephone system. I only wanted to speak to a member of staff in the Crewe office and had to provide my telephone banking number, Santander number, neither of which I had available. Although there we lots of options I had to listen to, none were what I wanted. A totally wasted half an hour for a simple query which is still not resolved. I just want to speak to somebody to make an appointment.
Long queues due to having only two cashiers and having to wait behind a wall where the staff cannot see you. I've banked with them since the Abbey National days and this is the worst branch I've ever visited.
Not enough cashiers at windows means frequent queues. Policy of replacing cashiers with machines is obvious. Often staff will try to get customers to use online banking which is very risky in my opinion !! . This of course would eventually enable the branch to be closed, with Santander ciitng that it is underused and cost staff their jobs. Keep on going in and queueing to keep those jobs , and DONT use the machines !!!
I’m sure the mans name who helped me sort my account was called Dan he’s really helpful and friendly and sort something 2 other visits to the branch didn’t do
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