Sam Properties

My dad lives in the building that houses the Sam Properties office. It is a secure building in a wonderful area. As part of his tenancy, I have had a lot of phonecalls with the office staff, and they are always friendly, professional and helpful, no matter the issue. I was delayed in making appropriate arrangements for renewing my dad's tenancy, when I called and talked to Sam Properties about this, they reassured me saying that I don't need to worry. When they send the reference form to my dad's workplace and it wasn't filled in properly by my dad's workplace, they offered alternatives on how to get this information across. I am extremely pleased with Sam Properties, both the flat their offering and their customer service, and I would recommend them, without hesitation to anyone.

Really helpful staff, we had some issues in our first flat with them and they were resolved really quickly and we managed to get our full deposit back. The second time we had an issue with the inventory program which meant we missed out on getting all our deposit back but that was mainly our own fault. All in all, I'd heard some negative stuff about Sam properties and experienced none of it myself

Was enquiring for a friend by email for a 1 bedroom flat which was a good monthly rate , chap was very helpful & sorted viewings etc.def recommend these ...

Let a property through this company and was told I could bring my pet. My landlord has now turned around said this is not the case and I am now facing eviction. To be fair when dealing them they were nice and helpful. However there has obviously been a breakdown in communication and I am now given the raw deal

I rented with Sam Properties for 4 years whilst I was a student and for the first two years of my working life up until I was able to buy my own place and found them friendly, helpful and supportive even when issues arose. The deposit return process was very easy just a bill liability form and we received our deposit back within 10 days of moving out. I found the staff professional and personable throughout my association with them and found that they always went above and beyond if there were any emergencies - regardless of what day of the week. I would not hesitate to recommend them to anyone looking for affordable and presentable accommodation.

I have never known an estate agent to compile and send a 63-page long ‘report’ consisting of 2 photos on each page of the rented apartment to justify a £75 cleaning charge. They literally zoom into and take close-up photos of every nook and cranny of the apartment. You can make anything look unclean when you take photos at such microscopic resolution. They even took a photo of the handwash bubbles which were left in the bathroom sink after I had washed my hands for the last time following cleaning. I will admit that I missed a few spots such as behind the sofa, the rubber seal of the washing machine and the shower drain lid as moving my belongings over to my new place took slightly longer than expected, and the hoover broke on me halfway through so I couldn’t properly clean almost half the floor. To that end, I expected a minimal cleaning charge to be levied but I did not expect it to be excessive as I otherwise gave the whole apartment a good clean. The vast majority of photos even look clean, even in that level of detail, and I doubt that the cleaning company which presumably bases their quote on this report would quote so highly if they actually came and inspected the apartment in person. In the interests of fairness and balance, I will say that communication with them prior to moving in went smoothly, though I didn’t have to deal with them much directly since the apartment I was renting was in a block with an on-site team. However, save your money and find a decent, trustworthy private landlord or landlady who won’t try and extract as much money as they can out of you. If you decide not to heed the warnings from the many previous reviews, make sure you take photos of every single part of the property…..heck, go the full hog and compile your own 63-page report because you sure will need it when you move out.

I will give Sam Properties credit where it's due, as it's only fair. They were usually very helpful throughout the 2 years my other half and I rented with them, especially when we were having problems with noisy neighbours. They dealt with the matter very professionally and were clearly willing to help. A shout out especially to Zac as he was usually the one involved here. The move out process went fairly smoothly. The inspection was completed in a matter of minutes, then they came back to us about 4 days later saying they were returning our full deposit to us with no deductions. I thought this was very good of them, as the gentleman who carried out the inspection mentioned some dust that needed cleaning, so it was nice that they didn't pass the charge of this on to us. The deposit was then returned in 7 working days, which is within the time frame they advise, so that's certainly very fair. I think it's also great that they no longer ask for copies of final bills as part of the deposit return process. I have memories of doing this with other letting agencies in that past, and I had to wait ages to get my deposit back because of this. My negative feedback, and I have to side with most of the others who have written reviews here, is on the condition of the flat. It clearly has had very little work done to it. The décor was very poor, there were marks and scratches in many parts when we moved in, things were broken, and it was very cold during the winter. We had a huge problem with damp and mould. It certainly wasn't worth the £700 a month we paid in rent. It's a shame really. The flat was a good size and in a nice area, and it could have been a nice place to live if only the landlord had put some work into it. Judging by a lot of other reviews, sadly it seems like this is a common thing amongst the properties Sam Properties let. It's very clear that there's very much a student focus here, since the properties are pretty bog standard, and since landlords know that on the whole students don't look after their flats, they don't do much work with them. Sam properties advertise as student and professional lettings, but really they should be advertising as just student lettings. Our flat certainly wasn't somewhere we wanted to go home to after a day at work, especially with the noisy students who lived in the flat above us who I mentioned earlier. Again, this goes back to what I was saying about the properties being focused on students. In sum, I give Sam praise for their help and support. I have seen an improvement from a service perspective during our time with them. The properties on the other hand are poor, and as we've found out since moving out, with other letting agencies you can get a much nicer place for less money. My advise is do some serious research. Don't make the same mistake as we did, which was signing up straight away for the first property we viewed without considering the pros and cons.

Sam Properties were always really helpful throughout my tenancy. The building was beautiful and in a good location, and Sam Properties were responsive to queries and issues. There were a couple of issues with the bathroom ventilation system when I first moved in, but these were quickly resolved. Overall, an enjoyable 2-year experience with them!

Directions to Sam Properties with public transportation

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