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River Island

  1. Birmingham
  2. Birmingham Fashion

Reviews, get directions and contact details for River Island

River Island
Address: Unit SU713 Bullring Shopping C , Birmingham B5 4BG, BIR, GB
Phone: 0844 395 1001
State: BIR
City: Birmingham
Zip Code: B5 4BG

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Reviews
Love this store and the staff are lovely. However, the security guard that was working on 12/2/23 was rude. He was following my daughters and mother around the shop like they were going to steal. This has never happen before. Normally we are greeted and bid farewell from whoever is on the door. I know that times are hard and he might think he is doing a great job. But he is not. This type of service makes me not want to return to spend my money and as a mother want to protect my children. This needs to stop. I thought it was just me until my mother challenged him and ensured nothing was going to bleep on the way out. Today was very disappointing. I then went to two other shops and it was a totally different experience. Fantastic service.
It's a good brand store. Variety over here is some different collection. Visit them
Never been in this river island before. Looked nice and was fairly well presented but saw no members of staff on the floor offering any help. 2 members of staff were talking when I approached the changing rooms and they finished they conversation first then directed me to a room. Overall very nice river island
Nice collection of clothing. Looks premium and great quality.
Great clothes and great staff. "Yo yo" was really friendly and had great energy with us. Happy to spend money at a place with such good customer service.
Just visited this store and was attended to by someone called Waj. I was having issues finding the correct size for my daughter as she is taller for her age and he was so helpful and patient even though I asked so many questions. Thanks again
Love the bags the clothes I've not got yet but I'm looking at now
I really wanted to go to a manager in person to leave a good review but couldn’t find him. Two of the lovely assistants in the shop couldn’t help me enough when I found a the last pair of size 7 sandals I liked that where damaged. The lady, she looked like she was in her early 20’s wearing a yellow lanyard, she was attending the fitting rooms. Promptly went and looked for a new pair for me. They didn’t have any and she offered me 10% off and a nice box for them, they didn’t have any boxes and she and the young gentleman on the till advised they will knock 20% off because they where not presented nicely. The young man on the till also went out of his way to tell me about a deal they have in the store and saved me more on my over all purchase!! Often only rude customers get this sort of help, but kindness was paid back with kindness in the store today. I usually feel really out of place in fashion stores but today was a really positive experience for me. I really wish I got these peoples names. Management please find these two and thank them for me.
This bullring store has one of the worst management. They seriously need to learn how to do their jobs. They dont have a clue on how to run the shop. Theres one girl whos very skinny asian with big teeth who is constantly making me and my family feel uncomfortable. The way she spoke to my mum and refusing to help her. Also theres another staff manager a white male who is just horrific, the way he treats his employees is completly out of line. I dont know how people can work in this place. The management need serious training. I will never shop here again. I will be contacting the higher management regarding this
Like the store loved the sales and the clothing is always nice.
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